Reviews
Excellent sevice, fast and friendly.
Excellent sevice, fast and friendly. Great people that work there! My time is valuable and they took care of me.
Excellent sevice, fast and friendly.
Excellent sevice, fast and friendly. Great people that work there! My time is valuable and they took care of me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We're thrilled to hear you had an excellent experience with us at Sunset Chevrolet. Our team is dedicated to providing fast and friendly service, and we're glad we could take care of you. Your kind words are appreciated, and we look forward to seeing you again soon! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
The person we dealt with was Christine.
The person we dealt with was Christine. She was rude and unkind. She had no care or compassion for the situation. We told them what was wrong with our vehicle. They did 2 diagnostics and charged us over $300 to diagnose the problem we knew we had. Christine told us it took a hour and a half to replace 1 belt and charged us another $300+ for the belt to be replaced. So if you go to Chevy in Sumner it cost over $600 to get a belt replacement. What a scam. We still have a transmission problem because they would like to charge about $8000 for that. Not to mention there’s a class action lawsuit against them for transmission issues with this type of truck and year. They’re trying to skirt around replacing it and saying we’re not in compliance with maintenance on the vehicle which is ridiculous considering the trucks six years old. How can the transmission already go out. Don’t get worked on a Chevy sunset unless you enjoy overpaying! Terrible customer service, no integrity what a shame.
The person we dealt with was Christine.
The person we dealt with was Christine. She was rude and unkind. She had no care or compassion for the situation. We told them what was wrong with our vehicle. They did 2 diagnostics and charged us over $300 to diagnose the problem we knew we had. Christine told us it took a hour and a half to replace 1 belt and charged us another $300+ for the belt to be replaced. So if you go to Chevy in Sumner it cost over $600 to get a belt replacement. What a scam. We still have a transmission problem because they would like to charge about $8000 for that. Not to mention there’s a class action lawsuit against them for transmission issues with this type of truck and year. They’re trying to skirt around replacing it and saying we’re not in compliance with maintenance on the vehicle which is ridiculous considering the trucks six years old. How can the transmission already go out. Don’t get worked on a Chevy sunset unless you enjoy overpaying! Terrible customer service, no integrity what a shame.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We’re disappointed to learn about your concerns regarding your recent visit. Sunset is committed to transparency with both diagnostics and pricing, and we want to clarify the details of the services performed on your vehicle. To diagnose your engine-noise concern as well as replace the belt, the combined cost for that work was $350 plus tax, which reflects standard labor time and parts. Your transmission concern was submitted to Compass for coverage review. Unfortunately, the claim was denied due to a lack of required maintenance, including extended intervals of 8,000–12,000 miles between oil changes and missing factory-recommended 45K services and coolant flushes. These requirements come directly from the warranty administrator, not from Sunset. You also mentioned a transmission recall; however, your vehicle does not have any open recalls related to the transmission. Even though your claim was not eligible, we still provided a discounted price to help lower your out-of-pocket cost. Sunset works diligently to provide honest diagnostics, fair pricing, and clear communication. If you’d like to go over the warranty decision, maintenance requirements, or the estimate in more detail, we’re more than willing to help walk through everything with you directly. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Christine never disappoints!
Christine never disappoints! Always on time and car gets done as promised. Better than going to jiffy xxxxxx and people do like that.
Christine never disappoints!
Christine never disappoints! Always on time and car gets done as promised. Better than going to jiffy xxxxxx and people do like that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
.Great service plus recall work on software issues.
.Great service plus recall work on software issues. Shuttle service was great. All work done in 1 day. Can’t beat free oil changes.
.Great service plus recall work on software issues.
.Great service plus recall work on software issues. Shuttle service was great. All work done in 1 day. Can’t beat free oil changes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're delighted to hear that you had a great experience with the service at Sunset Chevrolet, especially with the recall work and our shuttle service. It's fantastic to know you appreciate our complimentary oil changes as well. We look forward to seeing you again for your next visit! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
If Your looking for a new vehicle save time and go
If Your looking for a new vehicle save time and go straight to Sunset Chevrolet. I’ve bought two vehicles my family and friends have bought four more since I brag about the service I received. They treat me like family. It’s always a pleasure just get my oil changed a visit. Jake Mayerhofer is my go to guy. He’s the best salesman I’ve ever worked with. I can’t say enough good things about everyone of the people there. Five stars at least.
If Your looking for a new vehicle save time and go
If Your looking for a new vehicle save time and go straight to Sunset Chevrolet. I’ve bought two vehicles my family and friends have bought four more since I brag about the service I received. They treat me like family. It’s always a pleasure just get my oil changed a visit. Jake Mayerhofer is my go to guy. He’s the best salesman I’ve ever worked with. I can’t say enough good things about everyone of the people there. Five stars at least.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your fantastic review, Mike! We truly appreciate your kind words about Sunset Chevrolet and our team. It’s wonderful to hear that you and your family have had such positive experiences with us, especially with Jake. We strive to treat all our customers like family, and it's great to know that this has resonated with you. We look forward to seeing you again for your next oil change or vehicle purchase! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
It went really well, friendly service.
It went really well, friendly service. Fairly quick oil and filter change, tire rotation and DEF fluid fill.
It went really well, friendly service.
It went really well, friendly service. Fairly quick oil and filter change, tire rotation and DEF fluid fill.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your experience with us, Wayne! We’re truly delighted to hear that your visit to Sunset Chevrolet went smoothly and that our friendly service made a positive impression. It’s wonderful to know that your oil change, tire rotation, and DEF fluid fill were handled promptly—our team always strives to make sure everything is done efficiently so you can get back on the road with confidence. We really appreciate your trust in us and can’t wait to assist you again whenever you need us. If there’s ever anything else we can do to make your visits even better, please don’t hesitate to reach out! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Very helpful and ease to work with always very ease to
Very helpful and ease to work with always very ease to work with everyone is always in a very positive and helpful
Very helpful and ease to work with always very ease to
Very helpful and ease to work with always very ease to work with everyone is always in a very positive and helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Sharon! We appreciate your feedback and are glad to hear that you found our team at Sunset Chevrolet helpful and positive. We strive to make every experience smooth and enjoyable. We look forward to seeing you again! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
My agent Dan did an amazing job getting me the car of my
My agent Dan did an amazing job getting me the car of my dream, I had purchased 2026 chevrolet traverse z71. This car is a sexy beast. Scott the financial gentleman was absolutely amazing. Got me a good deal. However I had a little mind scare about the monthly payment, he was able to see me the next day and getting lower for me by making magic. Honestly the best car dealership I have ever gone to. They work as a team to make your dreams come true. They work with you to make you happy, rather then just focusing on selling the cars. They really took the time to get to know what I wanted and needed, and they did that exactly without being pushy or judgemental. Honestly I would recommend this dealership to everyone Thank you chevrolet of sumner
My agent Dan did an amazing job getting me the car of my
My agent Dan did an amazing job getting me the car of my dream, I had purchased 2026 chevrolet traverse z71. This car is a sexy beast. Scott the financial gentleman was absolutely amazing. Got me a good deal. However I had a little mind scare about the monthly payment, he was able to see me the next day and getting lower for me by making magic. Honestly the best car dealership I have ever gone to. They work as a team to make your dreams come true. They work with you to make you happy, rather then just focusing on selling the cars. They really took the time to get to know what I wanted and needed, and they did that exactly without being pushy or judgemental. Honestly I would recommend this dealership to everyone Thank you chevrolet of sumner
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We're delighted to hear that Dan and Scott were able to assist you in finding your dream car, the 2026 Chevrolet Traverse Z71. It's great to know that you felt supported and valued throughout the process. We appreciate your recommendation and look forward to welcoming you back to Sunset Chevrolet in the future. Enjoy your new ride! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Great car buying experience.
Great car buying experience. Bought a used car for my daughter's 16th. Derek and Mark were great. They helped me find a car that had all the safety features you want for your kid, while also staying in my budget. Everything was nice and easy, and they made it a special day for my daughter.
Great car buying experience.
Great car buying experience. Bought a used car for my daughter's 16th. Derek and Mark were great. They helped me find a car that had all the safety features you want for your kid, while also staying in my budget. Everything was nice and easy, and they made it a special day for my daughter.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Tracy! We're thrilled to hear about your positive car-buying experience at Sunset Chevrolet. It's great to know that Derek and Mark were able to assist you in finding the perfect used car for your daughter's 16th birthday, focusing on safety and budget. We appreciate your kind words and look forward to welcoming you and your daughter back for any future needs! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
They have friendly people, and get your oil changes done
They have friendly people, and get your oil changes done rather quickly. Tire rotations are rather inexpensive.
They have friendly people, and get your oil changes done
They have friendly people, and get your oil changes done rather quickly. Tire rotations are rather inexpensive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase