Reviews
It’s why I’ve remained with Sunset Chevrolet all this
It’s why I’ve remained with Sunset Chevrolet all this time and continue to remain!
It’s why I’ve remained with Sunset Chevrolet all this
It’s why I’ve remained with Sunset Chevrolet all this time and continue to remain!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Kelly! We truly appreciate your loyalty to Sunset Chevrolet and are thrilled to hear that you continue to choose us. We look forward to serving you for many more years to come! Sincerely, The Sunset Chevrolet Team [email protected]
Great place to shop for a used car or a brand new truck
Great place to shop for a used car or a brand new truck if you need one. Staff is very respectful and knowledgeable! Also, thank you to Chelsea Garret for always making every appointment welcoming to the customers and being so kind. Keep up the good work..😊
Great place to shop for a used car or a brand new truck
Great place to shop for a used car or a brand new truck if you need one. Staff is very respectful and knowledgeable! Also, thank you to Chelsea Garret for always making every appointment welcoming to the customers and being so kind. Keep up the good work..😊
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Arrived and waited until complete and it was pretty fast
Arrived and waited until complete and it was pretty fast to complete the requested oil change.
Arrived and waited until complete and it was pretty fast
Arrived and waited until complete and it was pretty fast to complete the requested oil change.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience at sunset Chevrolet I would highly
Great experience at sunset Chevrolet I would highly recommend this for anybody looking to purchase a new vehicle. Andrew was our sales person and he did an excellent job. My wife and I really appreciated the no pressure sales experience
Great experience at sunset Chevrolet I would highly
Great experience at sunset Chevrolet I would highly recommend this for anybody looking to purchase a new vehicle. Andrew was our sales person and he did an excellent job. My wife and I really appreciated the no pressure sales experience
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback, Alex! We’re delighted to hear that you and your wife had a great experience at Sunset Chevrolet and that Andrew provided you with excellent service. Our team strives to create a no-pressure environment for our customers, and it's fantastic to know you felt that during your visit. We truly appreciate your recommendation and look forward to seeing you again for your next vehicle purchase! Sincerely, The Sunset Chevrolet Team [email protected]
Excellent sevice, fast and friendly.
Excellent sevice, fast and friendly. Great people that work there! My time is valuable and they took care of me.
Excellent sevice, fast and friendly.
Excellent sevice, fast and friendly. Great people that work there! My time is valuable and they took care of me.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We're thrilled to hear you had an excellent experience with us at Sunset Chevrolet. Our team is dedicated to providing fast and friendly service, and we're glad we could take care of you. Your kind words are appreciated, and we look forward to seeing you again soon! Sincerely, The Sunset Chevrolet Team [email protected]
The person we dealt with was Christine.
The person we dealt with was Christine. She was rude and unkind. She had no care or compassion for the situation. We told them what was wrong with our vehicle. They did 2 diagnostics and charged us over $300 to diagnose the problem we knew we had. Christine told us it took a hour and a half to replace 1 belt and charged us another $300+ for the belt to be replaced. So if you go to Chevy in Sumner it cost over $600 to get a belt replacement. What a scam. We still have a transmission problem because they would like to charge about $8000 for that. Not to mention there’s a class action lawsuit against them for transmission issues with this type of truck and year. They’re trying to skirt around replacing it and saying we’re not in compliance with maintenance on the vehicle which is ridiculous considering the trucks six years old. How can the transmission already go out. Don’t get worked on a Chevy sunset unless you enjoy overpaying! Terrible customer service, no integrity what a shame.
The person we dealt with was Christine.
The person we dealt with was Christine. She was rude and unkind. She had no care or compassion for the situation. We told them what was wrong with our vehicle. They did 2 diagnostics and charged us over $300 to diagnose the problem we knew we had. Christine told us it took a hour and a half to replace 1 belt and charged us another $300+ for the belt to be replaced. So if you go to Chevy in Sumner it cost over $600 to get a belt replacement. What a scam. We still have a transmission problem because they would like to charge about $8000 for that. Not to mention there’s a class action lawsuit against them for transmission issues with this type of truck and year. They’re trying to skirt around replacing it and saying we’re not in compliance with maintenance on the vehicle which is ridiculous considering the trucks six years old. How can the transmission already go out. Don’t get worked on a Chevy sunset unless you enjoy overpaying! Terrible customer service, no integrity what a shame.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We’re disappointed to learn about your concerns regarding your recent visit. Sunset is committed to transparency with both diagnostics and pricing, and we want to clarify the details of the services performed on your vehicle. To diagnose your engine-noise concern as well as replace the belt, the combined cost for that work was $350 plus tax, which reflects standard labor time and parts. Your transmission concern was submitted to Compass for coverage review. Unfortunately, the claim was denied due to a lack of required maintenance, including extended intervals of 8,000–12,000 miles between oil changes and missing factory-recommended 45K services and coolant flushes. These requirements come directly from the warranty administrator, not from Sunset. You also mentioned a transmission recall; however, your vehicle does not have any open recalls related to the transmission. Even though your claim was not eligible, we still provided a discounted price to help lower your out-of-pocket cost. Sunset works diligently to provide honest diagnostics, fair pricing, and clear communication. If you’d like to go over the warranty decision, maintenance requirements, or the estimate in more detail, we’re more than willing to help walk through everything with you directly. Sincerely, The Sunset Chevrolet Team [email protected]
Christine never disappoints!
Christine never disappoints! Always on time and car gets done as promised. Better than going to jiffy xxxxxx and people do like that.
Christine never disappoints!
Christine never disappoints! Always on time and car gets done as promised. Better than going to jiffy xxxxxx and people do like that.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
.Great service plus recall work on software issues.
.Great service plus recall work on software issues. Shuttle service was great. All work done in 1 day. Can’t beat free oil changes.
.Great service plus recall work on software issues.
.Great service plus recall work on software issues. Shuttle service was great. All work done in 1 day. Can’t beat free oil changes.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're delighted to hear that you had a great experience with the service at Sunset Chevrolet, especially with the recall work and our shuttle service. It's fantastic to know you appreciate our complimentary oil changes as well. We look forward to seeing you again for your next visit! Sincerely, The Sunset Chevrolet Team [email protected]
If Your looking for a new vehicle save time and go
If Your looking for a new vehicle save time and go straight to Sunset Chevrolet. I’ve bought two vehicles my family and friends have bought four more since I brag about the service I received. They treat me like family. It’s always a pleasure just get my oil changed a visit. Jake Mayerhofer is my go to guy. He’s the best salesman I’ve ever worked with. I can’t say enough good things about everyone of the people there. Five stars at least.
If Your looking for a new vehicle save time and go
If Your looking for a new vehicle save time and go straight to Sunset Chevrolet. I’ve bought two vehicles my family and friends have bought four more since I brag about the service I received. They treat me like family. It’s always a pleasure just get my oil changed a visit. Jake Mayerhofer is my go to guy. He’s the best salesman I’ve ever worked with. I can’t say enough good things about everyone of the people there. Five stars at least.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your fantastic review, Mike! We truly appreciate your kind words about Sunset Chevrolet and our team. It’s wonderful to hear that you and your family have had such positive experiences with us, especially with Jake. We strive to treat all our customers like family, and it's great to know that this has resonated with you. We look forward to seeing you again for your next oil change or vehicle purchase! Sincerely, The Sunset Chevrolet Team [email protected]
It went really well, friendly service.
It went really well, friendly service. Fairly quick oil and filter change, tire rotation and DEF fluid fill.
It went really well, friendly service.
It went really well, friendly service. Fairly quick oil and filter change, tire rotation and DEF fluid fill.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your experience with us, Wayne! We’re truly delighted to hear that your visit to Sunset Chevrolet went smoothly and that our friendly service made a positive impression. It’s wonderful to know that your oil change, tire rotation, and DEF fluid fill were handled promptly—our team always strives to make sure everything is done efficiently so you can get back on the road with confidence. We really appreciate your trust in us and can’t wait to assist you again whenever you need us. If there’s ever anything else we can do to make your visits even better, please don’t hesitate to reach out! Sincerely, The Sunset Chevrolet Team [email protected]