CarMax Pharr

Was greeted and treated with kindness and respect as soon as I entered the building

I had a bad experience with the store manager, he had poor customer service and acted as if he was not really concerned with my interests as a buyer. PII was visible almost everywhere. Sales person did a good job.

The store has a very helpful sales team and always approached with a smile. Our salesman even paid for our lunch since our outside financing bank was taking a little longer than expected.

Straightforward experience! From the beginning to the end of the process, they were on my side with all the information and answered all my questions.

By far it was a great experience! Just one hr phone call went to the dealership max I waited was 3 hrs and then I was on my way out!

I had purchased several vehicles from Carmax including one purchased last year. I have not had any problems and I was always in and out within a few hours. This last purchase took a couple of days with the request of documents that were not clearly requested in the initial phase of the purchase. After finally submitting all of the documents it only took a few hours to complete the transaction.

Quick fast and professional. Would recommend to anyone that's looking to get in a new used vehicle.

This is the 4th car we bought from CarMax because of the honesty shown by salesman and the CarMax perks. However, this time Juan Melchor, our salesman did not follow through on his promises: 1. To call in 10 days to see if we were satisfied with the car and 2. To ask his manager about getting a second key for our car. It is unacceptable to expect new owners to shell out another $450 to get the 2nd key for their new purchase. Also CarMax dropped their 9O day return policy to 30 days. That also was a reason we always traded at CarMax. So disappointed this time. Pam Eaves

I appreciate everything about this dealership and about customer service experience especially Dylan he help me a lot

Sales rep was great and very helpful with us and got the deal done in a sufficient manner