CarMax Pharr

This is the 4th car we bought from CarMax because of the honesty shown by salesman and the CarMax perks. However, this time Juan Melchor, our salesman did not follow through on his promises: 1. To call in 10 days to see if we were satisfied with the car and 2. To ask his manager about getting a second key for our car. It is unacceptable to expect new owners to shell out another $450 to get the 2nd key for their new purchase. Also CarMax dropped their 9O day return policy to 30 days. That also was a reason we always traded at CarMax. So disappointed this time. Pam Eaves

I appreciate everything about this dealership and about customer service experience especially Dylan he help me a lot

Sales rep was great and very helpful with us and got the deal done in a sufficient manner

I was extremely unhappy with the service I was provided. We initially went in to buy a 2024 Cadillac CT5 we waited a whole week to get it shipped down. After waiting the whole week it got there on a saturady and they didnt even let us look at the car anything they told us we had to wait until monday. So we waited until monday we went in I had an approved bank ACH draft in hand I was ready but the whole process of doing the trade in took forever and we ended up taking over 4 hours. We finally finish the process and we went home. When we got home to show the family the new car there was a major gas smell. I texted the sales rep he said first thing in the morning to take it. We took it after waiting all day having the car less than 12 hours we were told it had a major gas leak and the car was a harzard basically we could catch on fire. They let us know the dealership would take 2-3 weeks to fix it we didnt want to wait any longer so they suggested we look for another one. We found one we liked and got it shipped. We liked it and bought it. With that being said its been a week and a half and my bank still has not been paid back for the 2024 that we initally had. I find it very unfair that I am still responsible for a car that I dont own anymore and had for less than 12 hours in my possesion. I am very unhappy with the service I received and more with the sales rep that I had. I have bought 4 cars previously with you guys so I was very disappointed with this. You guys need to do better about checking the cars before realeasing them it couldve ended in me or my family hurt or worse dead.

Easy experience, everyone was helpful and friendly. I trust CarMax will give me a good deal on a certified car purchase, and make a good offer on my sale or trade in.

Salesman was pleasant and professional. The whole purchasing process was quick and simple, I think my wife and I were in and out with our new vehicle in about 2.5 - 3 hours which is amazing compared to shopping at other dealerships where you’re usually there all day. Would definitely recommend others to buy here and will probably buy another vehicle from them in the future.

The process was easy, straight forward. Service advisor was good, kind, good customer service. Enjoyed the experience

Prompt and courteous. The experience was very professional. All the paperwork was ready upon completion of the test drive. Highly recommend Carmax.

The team was extremely helpful, kind, and patient throughout the entire process. They took the time to ensure I found a vehicle that was well suited to my needs. I had a great experience and would definitely return for my next car purchase.

Excellent service Timely professional The national team was also quite good helping locate the car and assisting me in contacting the manager of the store where the car was