495 Mazda

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Thank you for sharing your feedback. After thoroughly reviewing your case, we confirmed that your vehicle did, in fact, require a cylinder head replacement. This repair was fully covered under the manufacturer’s warranty. Additionally, we provided you with a rental vehicle at no cost for the entire three-week repair period. While we always strive to complete repairs as quickly as possible, the global shortage of auto parts resulted in unavoidable delays. We recognize this was an inconvenience and, to further support you, we also offered three months of lease payments totaling $1,500. Although you declined this compensation, we extended it in good faith based on the circumstances. We understand how frustrating unexpected vehicle issues can be, but we took every possible step to address the problem promptly, fairly, and at no financial burden to you. Based on these actions, we believe 495 Mazda handled your situation appropriately and went above and beyond to assist you throughout this process. Thank you again for your feedback and the opportunity to address your concerns.

YOU did not offer 3 months of lease payments - Mazda National did. And you did NOTHING to get that I had to call myself and make that happen. You said my car was unsafe even after the repair (I have that in writing) AND you said it would cost me a lot of money to get into a new lease. And the icing on the case is your GMs voice mail (which I also have) - "Your car is ready - come get it" after saying he was going to follow up with customer care try and get me in a vehicle that is safe. Terrible terrible customer service. But of course you also won't say what happened at that oil change soooo.... don't worry I found a better dealership that DID work with me to get me in a safe car. Liberty Mazda in Wakefield - top notch professionals.

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at 495 Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing 495 Mazda!

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing 495 Mazda!