Audi Cuyahoga Falls

Everyone at the dealership was courteous and professional. Very helpful in answering questions and finding just the right car for my teenager--something safe, reliable, and practical! They took time with us to make sure the fit was right. Our salesman, was excellent! He really knew his stuff and made us comfortable with our purchase. I highly recommend cascade auto to anyone looking to purchase a car!

Recently, I purchased a used car from Cascade Auto. The salesman, Pat Primm, listened and understood what I was looking for in a used car and the parameters of my purchase. He took time to show me all of the attributes of my car to make the transition to my new car easy. The staff at Cascade was extremely professional and courteous. I feel that I ended up with a wonderful car at a good price! My experience at Cascade was great and I will make all of my future car purchases at this dealership.

prices are always more expensive than listed in their website for service. During my last visit (90,000 mile service) tires weren't rotated. Called to voice concern and was told tires were wearing evenly so there was no need to rotate. Haha! That's exactly why tire manufacturers recommend rotating tires...so they do wear evenly. Makes me leery about what else (that cannot be seen) wasn't done during this service. I will not return for service and I recommend using caution if you decide to have them work on your car. Also, be prepared for them to tell you your car needs major work that it actually doesn't. Always get a second opinion befor having them do recommended work

My husband and I leased a 2015 Audi A3 convertible from Pat Primm on Nov. 30, 2014. Every aspect of the transaction went very smoothly. He was very detailed in explaining the new vehicle to us from front to back. Very patient with our questions. We feel we made the right choice to go back to Cascade again. We leased another vehicle from Cascade and had a good experience then, also. Therefore, we would highly recommend Cascade to anyone looking to buy or lease.

best of the best! Knowledgeable personnel, courteous, always willing to get the job done. this dealership understands what a car purchase experience is.all about. I would recommend cascade auto to any and everyone! Sincerely, Mark Slanta

I always purchase quality used cars - trust me not all dealerships are equal! At Cascade you will find a friendly, knowledgeable staff, who go out of their way to make sure you get the car you want, at a fair, competitive price. The service department follows the same high standards that the sales team does. I always receive quick, friendly, professional service.

The individuals at Cascade Auto Group were wonderful to work with and bent over backwards to make sure I was pleased! I am definitely happy with my experience and would recommend this car dealership to my friends and family

I'll start by saying that hearing the founder of your company was a Marine Corps veteran like myself through your employees I thought that I would have had A+ service. And if you didn't have a car that is fairly difficult to find in a more difficult color to find I would have stepped out of your dealership and never looked back. It's clear your dealership preys on customers. I was looking at putting money down on a car and brought my truck in to see what I could get. NADA trade in is $3600 for the condition it's in. There is a 2013 NADA Dealership sticker on your window. That being said, the employee came back after about 20 minutes and told me he'd give me $750 for for the truck. What a total insult. When I laughed and told him absolutely not, he tried to justify it by saying he'd put it on the lot for $1000 and hope to just recoup the investment. When I asked where this number was coming from he said "Oh I thought that's what you wanted." I never said that, the truck runs great and had tires on it worth more than his offer. When he went to look up the price of my truck to justify his offer he went to edmunds.com. Edmunds said $1600 trade in, which is funny because I know the little black books are put out by NADA and NADA like I said, said $3600 for fair trade in. I thought I was being reasonable wanting $3000. Not to let him pull a fast one I pulled out my phone and looked up the car I was looking at on edmunds. It said retail was $14k. He felt quite insulted then when I said something and said it books for $20k even though they had it marked at $19k, which would be correct if going off NADA. It makes me even more sick hearing another employee dealing with two customers saying he's not supposed to say but prices are based off edmunds. This was all in effort to make sales and screw the customer. I ended up buying the car after dealing with this dealership for 4 days, and having the salesperson feel it was okay that I missed some work. After you are gone and out the door, they want nothing more to do with you. When I tried to call them up just a couple days later after a friend noticed the serpentine belts were severely cracked, they said they'd call me back and let me know. I've still yet to hear anything from anyone.

I bought my first Audi at Cascade Auto Group. They were so helpful and gave me a great deal ! They gave me all the best advice when buying a car. I didn't feel pressured like how some other dealers make you feel. I would recommend buying a car from here if you want an easy, stress free environment, where everyone is friendly and the prices are great !

I purchased my brand new Mazda from Cascade Auto Group, it was the easiest process with a sale I have been apart of. Pat Primm made sure that I was taken care of start to finish, his expertise was through the roof, and he was very patient with me while going over bumper to bumper. I will be going back, a very simple, delightful, pleasant car buying experience. I highly recommend Cascade Auto Group to anyone looking to purchase a New or used car, I have done both and have been happy with both buys!