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Cascade Subaru

(182 reviews)
Visit Cascade Subaru
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (833) 436-5722 (833) 436-5722
Used (877) 809-3176 (877) 809-3176
Service (855) 830-9180 (855) 830-9180

Inventory

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About our dealership

This seller has been on Cars.com since June 2019.
One thing that has stayed the same since 1969 is our commitment to our customers and our community. We are a family owned dealership with a passion for our surrounding communities. Our employees and customers have built us to what we are today. We really credit our customers with the positive growth we have experienced in our near 50 years in operation! Word-of- mouth has built the Cascade reputation thanks to our loyal customers who return year-after- year.
Take America's best test drive through the Cuyahoga Valley!

Service center

Phone number (855) 830-9180

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(182 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cascade Subaru from DealerRater.

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Matt H is knowledgeable and very easy to work with. He delays makes you comfortable.

Matt H is knowledgeable and very easy to work with. He delays makes you comfortable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Always a pleasure. Matt has been so helpful with all of my purchases. Thank you!

Always a pleasure. Matt has been so helpful with all of my purchases. Thank you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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We had a good experience at Cascade Subaru. Our salesman Matt Harteis was wonderful, he did not pressure us to buy a car, he just informed us about how great the car was. And that’s what sold us, no high pressure, just good information.

We had a good experience at Cascade Subaru. Our salesman Matt Harteis was wonderful, he did not pressure us to buy a car, he just informed us about how great the car was. And that’s what sold us, no high pressure, just good information.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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From start to finish the cascade team makes you feel comfortable about buying a car. Thank you Matt.

From start to finish the cascade team makes you feel comfortable about buying a car. Thank you Matt.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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good service family friendly. best purchase good quality. easy to work with sales did a good job on helping me.

good service family friendly. best purchase good quality. easy to work with sales did a good job on helping me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Five stars isn’t enough. I purchased a 2020 Subaru Forester from The Cascade Auto Group, and the experience was outstanding from beginning to end. Mark was fantastic to work with. I probably kept him on his toes with all of my questions—and more than a little sarcastic texting—but he took it all in stride and always responded professionally and promptly. The Forester was aggressively priced, so I felt I had to aggressively shop. After comparing it with just about every similar Forester within a reasonable distance, I kept coming back to Cascade. In the end, it was the right choice. There were no games, no pressure, and no surprises. The vehicle was exactly as represented, the paperwork was smooth, and everyone treated us with respect throughout the process.

Five stars isn’t enough. I purchased a 2020 Subaru Forester from The Cascade Auto Group, and the experience was outstanding from beginning to end. Mark was fantastic to work with. I probably kept him on his toes with all of my questions—and more than a little sarcastic texting—but he took it all in stride and always responded professionally and promptly. The Forester was aggressively priced, so I felt I had to aggressively shop. After comparing it with just about every similar Forester within a reasonable distance, I kept coming back to Cascade. In the end, it was the right choice. There were no games, no pressure, and no surprises. The vehicle was exactly as represented, the paperwork was smooth, and everyone treated us with respect throughout the process.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Cascade Subaru and especially Matt Harteis have provided such great service for us over the years. Matt makes the process go smoothly and answers our questions quickly and clearly. Thank you to Matt and Cascade for what you do to serve your customers.

Cascade Subaru and especially Matt Harteis have provided such great service for us over the years. Matt makes the process go smoothly and answers our questions quickly and clearly. Thank you to Matt and Cascade for what you do to serve your customers.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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from the start, Nick and Matt were very helpful and understanding of our car needs without guiding or pushing us into any car or options. They showed us how to use the touch screen options that we needed without overwhelming us with the options that we wouldnt need, and would likely forget. Pat was very cordial and fast in helping us sign all the paperwork.

from the start, Nick and Matt were very helpful and understanding of our car needs without guiding or pushing us into any car or options. They showed us how to use the touch screen options that we needed without overwhelming us with the options that we wouldnt need, and would likely forget. Pat was very cordial and fast in helping us sign all the paperwork.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Cascade personnel are friendly, easy to work with and helpful. I appreciate the salesman explaining features of the car that I wasn't familiar with.

Cascade personnel are friendly, easy to work with and helpful. I appreciate the salesman explaining features of the car that I wasn't familiar with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

On behalf of the staff at Cascade I want to thank you for taking the time to give us this great review. It means a lot. We look forward to a long automotive relationship! Pat Primm/Partner

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Awesome place for service. I live in Solon but drive down here because they are a wonderful dealership and Ganley Beford is the worst dealer in Cleveland. The staff at Cascade is very friendly and very thorough in checking your car. Mike, the service advisor, was awesome and explained everything clearly. I highly recommend their service department as they are upfront and honest. This is my first Subaru and I wanted to make sure I got exceptional service. This is the place and its worth the trip.

Awesome place for service. I live in Solon but drive down here because they are a wonderful dealership and Ganley Beford is the worst dealer in Cleveland. The staff at Cascade is very friendly and very thorough in checking your car. Mike, the service advisor, was awesome and explained everything clearly. I highly recommend their service department as they are upfront and honest. This is my first Subaru and I wanted to make sure I got exceptional service. This is the place and its worth the trip.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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