Reviews
I purchased a 2013 Toyota RAV4 recently and had a
I purchased a 2013 Toyota RAV4 recently and had a terrible experience with Napleton Nissan in Schererville. The morning after my purchase I noticed a shudder while driving. I took the vehicle to an independent mechanic, who found a cut in the left-rear tire that made the car unsafe to drive (see photos). When I contacted the dealership they offered only to replace the tire, refused to cancel the sale, and dismissed my concerns about the drivability issue. I would caution anyone considering buying from this dealership to be careful who they do business with. This was an unsafe condition missed at sale and I do not recommend doing business with them based on my experience.
I purchased a 2013 Toyota RAV4 recently and had a
I purchased a 2013 Toyota RAV4 recently and had a terrible experience with Napleton Nissan in Schererville. The morning after my purchase I noticed a shudder while driving. I took the vehicle to an independent mechanic, who found a cut in the left-rear tire that made the car unsafe to drive (see photos). When I contacted the dealership they offered only to replace the tire, refused to cancel the sale, and dismissed my concerns about the drivability issue. I would caution anyone considering buying from this dealership to be careful who they do business with. This was an unsafe condition missed at sale and I do not recommend doing business with them based on my experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
86
Had an excellent experience in my first time buying a car
Had an excellent experience in my first time buying a car with Kyle's help. I can't be more thankful for all the time he took to help make everything happen!!
Had an excellent experience in my first time buying a car
Had an excellent experience in my first time buying a car with Kyle's help. I can't be more thankful for all the time he took to help make everything happen!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your 5 star review and kind words Erika! We are truly excited that you chose us to assist you with your first vehicle purchase! Welcome to the Napleton Nissan Family, we are here for you long after the sale! Enjoy the holiday season and we will see you soon!
Kyle is very informative and helpful.
Kyle is very informative and helpful. He’s also very kind. If you’re looking for a new car be sure to ask for Kyle!!
Kyle is very informative and helpful.
Kyle is very informative and helpful. He’s also very kind. If you’re looking for a new car be sure to ask for Kyle!!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you Shanon! Thank you so much for your kind words and 5 star review! At Napleton Nissan we strive for excellent customer service and it's nice to hear we are making progress! Have a great day and we will talk to you soon!
Kyle and John are 2 awesome workers Kyle pleasant
Kyle and John are 2 awesome workers Kyle pleasant personality, knowledge and patience is very refreshing
Kyle and John are 2 awesome workers Kyle pleasant
Kyle and John are 2 awesome workers Kyle pleasant personality, knowledge and patience is very refreshing
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Pat! Thank you for your kind words and 5 star review. Please let us know if there is anything we can do to assist you in the future
Great dealership!
Great dealership! Cole and John on the sales team are the best people to deal with!
Great dealership!
Great dealership! Cole and John on the sales team are the best people to deal with!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your kind words and 5 star review Emily! We are glad that you had a good experience here. Please let us know if there is anything that we can assist you with in the future.
Attentive sales team.
Attentive sales team. Kyle is very engaging and well trained. He listens to your needs and then tries to match you in the right vehicle. If your credit is less than perfect they take the time to understand your situation and fit you in the best product. Go see him!
Attentive sales team.
Attentive sales team. Kyle is very engaging and well trained. He listens to your needs and then tries to match you in the right vehicle. If your credit is less than perfect they take the time to understand your situation and fit you in the best product. Go see him!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Staxi! Thank you for your kind words and 5 star review! We are glad that you had a positive experience with us. Please let us know if there is anything that we can assist you with in the future.
Great dealership Cole was very cool and John the general
Great dealership Cole was very cool and John the general manager was very helpful! Very friendly staff!
Great dealership Cole was very cool and John the general
Great dealership Cole was very cool and John the general manager was very helpful! Very friendly staff!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Connor! Thank you for your kind words and 5 star review! We truly appreciate your kind words. Please know that we are here to assist you with whatever you need. Have a great day and we will see you soon!
I purchased my first car from Cole!
I purchased my first car from Cole! Great overall experience and Mike the sales manager helped tremendously.
I purchased my first car from Cole!
I purchased my first car from Cole! Great overall experience and Mike the sales manager helped tremendously.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words and 5 star review Nate! We are glad that Mike and Cole made your car buying experience a good one. Welcome to the Napleton Nissan family and please remember, we are here for you long after the sale!
I had such a great experience at this dealership
I had such a great experience at this dealership management was great John and Mike were super helpful as well as my sales rep Carolyn. I was looking at the Kia sportage and she answered all my questions and just made my experience ten times better.
I had such a great experience at this dealership
I had such a great experience at this dealership management was great John and Mike were super helpful as well as my sales rep Carolyn. I was looking at the Kia sportage and she answered all my questions and just made my experience ten times better.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for the kind review. We are extremely happy you had a great experience. Let us know if we can help in the future!
I’ve been looking for a pre owned vehicle for a work car!
I’ve been looking for a pre owned vehicle for a work car! Mike and Cole were very helpful with the search for a vehicle!
I’ve been looking for a pre owned vehicle for a work car!
I’ve been looking for a pre owned vehicle for a work car! Mike and Cole were very helpful with the search for a vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words and 5 star review! We truly appreciate your business and welcome to the Napleton Nissan family! Please remember we are here for you long after the sale!