Reviews
Kenny Ross Purchase Experience
After dealing with three other Toyota Dealerships, I found Bob and the team at Kenny Ross to be the most proactive in getting my deal done. Never questioned anything I was requesting how I arrived at my pricing, etc. While we did spend time talking about my used vehicle being traded, I did understand that they are in business to make money and that I knew that I needed to be reasonable with them. I got a great deal on the car I wanted and they can make money on my trade. So everyone should be happy. My sales rep Bob was very professional, no pressure, introduced me to everyone I needed to know there including the GM. Bob realizes their dealership is the least convenient to where I live but based on what I saw of their facility, the extra drive will be fine. Hey I'm driving a hybrid, it’s not like I'm concerned about the fuel I will be using. I also bought some add-ons which they installed there and did a nice job and price was great. Looks like the relationship is getting off to a great start.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Darwin, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Bob is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congratulations on your new car! If you have any questions or concerns, please do not hesitate to come see us. Take care! David Baselj | General Manager | dbaselj@kennyross.com
Excellent Service!
Just went in for my 10,000 mile service, and were helped by the very pleasant and professional Rob Coleman, who had us in and out in quick time! Excellent waiting center, and good free coffee. Thanks, Rob!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Doris, we are truly grateful for this awesome review! We are thrilled that Rob was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. David Baselj | General Manager | dbaselj@kennyross.com
Great was treated with kindness and was waited on very quick
Show me what I ask for. Gave me a test drive .Treated me with kindness offered me coffee or water while I waited for paperwork..Showed me all the things about the car .set up bluetooth ...was a very helpful all the way around.. Thank you Robert Fullerton for all your time. When looking for another car ,You will be the first person I call when looking for another car. Thank you Kenny Ross and Robert Fullerton . Thank you, Mary Jo Dean
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mary, all of us appreciate the opportunity you presented to earn your business! Robert is a great addition to our sales team and we are glad you had the opportunity to work with him.His ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again. David Baselj | General Manager | dbaselj@kennyross.com
Excellent!!!
Not only did we get a good price but Bob McClain and Daniel in finance made sure we ended up with a car we could afford but it has all the options you could want. Thanks Bob!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
What an enjoyable review to read, Tim! It is reassuring to know that Bob and Daniel provided you with a hassle-free and welcoming shopping experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear that you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in if you should have any additional questions or concerns. David Baselj | General Manager | dbaselj@kennyross.com
Marcus Dominish and Rayon Lee
Marcus found the car I wanted quickly and worked with Rayon to get me to the price I was willing to pay. Marcus and Rayon worked the numbers like champs to get me to where I needed to be. Marcus was a down to earth guy that was easy to work with. I cannot wait to pick that new 4 Runner up!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am happy to hear that your time spent with Marcus and Rayon was a pleasing experience. We pride ourselves on the high level of our service excellence. Congratulations on your new car! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. David Baselj | General Manager | dbaselj@kennyross.com
I recommend Marcus Dominish
Marcus Dominish was my saleman whom I contacted via TrueCar.com. His service and attention to me was excellent. I was seeking a 2014 Prius 5 the same week the 2015s started appearing and he was wonderful in ferreting out what must have been the very last 2014 Prius 5 in this sales region. He even drove to the NJ border to pick it up for me in a timely manner. He has been available to answer any questions I've had since the sale, which weren't many as he covered everything with me in great detail at the time of my purchase. I will not hesitate to recommend him to anyone I know in the market for a Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
All of us appreciate the opportunity you presented to earn your business! Marcus is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. We will be sure to pass along this great feedback. Take care! David Baselj | General Manager | dbaselj@kennyross.com
Great Experience
Tony was great and easy to relate to. He really helped me with a difficult decision! This is the 2nd car we have bought from them and we will be back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a pleasure to read about your second car buying experience at our dealership. It's delightful to know that Tony was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! David Baselj | General Manager | dbaselj@kennyross.com
Toyota Camry
I was in the market to purchase a new vehicle and always adorable Toyota. Asking for information about the 2014 Corollas online, Bob McClain promptly emailed and called me. He was a very down to earth, admirable individual. Bob was great with the process of purchasing a new or used car. In the end, I decided to go with a used- certified Camry and absolutely love my decision. Bob was and is a very helpful, insightful, and caring representatives of Toyota, Kenny Ross.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Katie, all of us congratulate you on your new car and appreciate the opportunity you presented to earn your business! Bob is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again! David Baselj | General Manager | dbaselj@kennyross.com
Marcus Dominish was great
The salesman Marcus went above and beyond to make sure I felt at home. I had my family with me and he was great with them. He took the time to go over the whole car with me and pointed out some do's and don'ts. I was on the fence between two dealerships and Marcus was the deciding factor in my choice to buy from Kenny Ross. I bought a 2010 Impala from him and have no second thoughts. It fits all my needs and I am super happy. I will be recommending Kenny Ross Toyota and Marcus to everyone I know. Marcus has earned my future business and my recommendation. Jocelyn in Finance was great too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for providing us with feedback regarding your recent visit! Our team works hard to keep our customers coming back to our dealership and it’s great to hear of your continued business. Marcus wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have him on our team. We appreciate all of your kind words and thank you for your business! Take care! David Baselj | General Manager | dbaselj@kennyross.com
First time buyer
Tom Jacoby was awesome! He made the whole thing as painless as it could be and had a lot of patience with me, I'd recommend him to anyone looking to buy a car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a pleasure to read about your car buying experience working with Tom. The goal of the team is to ensure a painless and enjoyable purchasing process for each of our customers. Please come back and see us again in the future with anything else you might need. Take care! David Baselj | General Manager | dbaselj@kennyross.com