Floyd's Auto Sales

Tom, Floyd’s Auto Sales has been in the Automobile business for upwards of 40 years. During that time there have been thousands & thousands of satisfied repeat customers and first-time customers who have had a very good experience with their vehicle & Floyd’s customer service. The very minor clerical error on the finance component was finished up within 24 hours of the time of purchase. A follow up with the bank is always a good idea, since it is an individual/personal account, and that is always encouraged. We wish you would have informed us of any issues you were having with the vehicle. In most cases, we are able to at least mediate some of the cost. Additionally, you conveniently left out some very necessary details in your review regarding this vehicle. One, that a little over $400 of your “cost of repair” were for headlights that were dim, so you chose to buy replacements for them. Had you called, as we ask all of our customers to do if they have any issues with their vehicle, we would have been able to help you discover that there was a manufacturer recall on the headlights of that particular year, make, and model car. The learning lesson for Floyd’s Auto Sales is that we are going to take steps to be much clearer with our customers that they are in fact purchasing a used car, so it is advisable to check the oil consistently, especially before & while on a cross country road trip. As that is what makes up the rest of the “cost of repair” that was $1850. We wish you good long-term success with the vehicle now that some minor hurdles have been overcome, and expect you will get a lot of value out of it.