Chevrolet of Canton

Bought car 4 months ago, transmission failed, no manager response won’t recommend. Terrible business

DO NOT COME HERE! The worst dealership! Bought 80K truck here & had nothing but problems with it. Check engine light kept coming on and they never fixed it (it was catalytic converter). that Jim Ellis Chevrolet fixed under warranty. Paid for unnecessary & costly “fixes” that never addressed issue. Tech said 2 new batteries needed to be replaced and were defective but they tested Ok & were not defective. Service manager agreed that that was wrong but did not offer an acceptable solution. I guess the money does better in the Dealership’s account? I cannot believe how bad this dealership sucks. Stay away, you were warned.

Steer clear. Bought 80K truck here and they made an unnecessary repair for $500 and never addressed the check engine light after numerous visits. When I pointed out that the tech said my 2 new batteries needed replacing I had no reason not to believe him. Turns out the batteries were fine and the service manager admitted the same, but, they just tried to sell me another truck. I called the service manager to give him the opportunity to do the right thing and never heard back from him. Very sad state of affairs here. Thinking about taking legal action. I will be making complaint with BBB. Blatant fraud here.

We purchased a new smart phone and our attempts to pair/connect it to our Traverse (purchased from Chevrolet of Canton) were unsuccessful. We met Stephen Hall who spent his time with us to successfully pair, connect and demo the various features that the vehicle now had to offer. His patience and communication qualities were outstanding. He was very knowledgeable in his presentation and easy to talk to. We left happy with the notion that we would return to Chevrolet of Canton for another purchase when needed. Good work, Stephen! Gail and Nelson

I recently had a car wreck and in less than 2 hours, mostly because we test drove vehicles, alesia kilgore had us buying my new car. I am beyond happy with the customer service and the entire experience from canton chevrolet. She had cars waiting on us to test whenever we arrived. She talked the best prices for our range to pay, and she went above and beyond to make sure we left completely satisfied. Thank you!!! I highly recommend working with alesia kilgore. Wonderful job!!!

Bought a pre owned truck from Stephen Hall today. It was the absolute best car buying experience I’ve had. Great dealership, highly recommend! David Miller

Set up an appointment for my new Silverado, there is a loud vibration under the truck bed near the exhaust and something is loose in the back seat. Took a video of the so rep could hear the exhaust sound, guy was in a bad mood. His response was nothing abnormal there, probably not worth tech looking at it. So I brought him out to the bay where the truck was sitting and started it up. His response was that's not normal. The issue is he was a complete jerk and attitude was off the chart. Felt like I was a burden and inconvenience to them. Asked to speak with the manager, wasn't much better basically telling me nothing wrong with the truck. At this point I made the decision that no way I would want these folks ever touching my vehicle. Drove to a different service center, they found that the spare tire heat shield was rubbing against the exhaust. Brand new vehicle, and I will not be taking to this place for and service work in the future. Completely unprofessional, uncaring, and worst customer experience I have ever had at a dealership.

Stephen Hall is absolutely the best salesman! Made our car buying experience so very easy!

Always good service and great a great place to business! I will recommend them to my friends and family

Very rude service manager. A couple questions on service and maintenance and made you fell like you were a burden as a customer? At one point stated “ take it or leave it, that’s the option”. Well I am leaving? As well as our new vehicle purchase. Do not recommend this dealership