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Shepherd's CDJR

(200 reviews)

Reviews

(200 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shepherd's CDJR from DealerRater.

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Repaired a loose driver side rear tail light housing.

Repaired a loose driver side rear tail light housing. Tail light housing is no longer loose.

Repaired a loose driver side rear tail light housing.

Repaired a loose driver side rear tail light housing. Tail light housing is no longer loose.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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They charged me $180 diagnostic fee for a diagnosis that

They charged me $180 diagnostic fee for a diagnosis that proved to be wrong. In addition, they returned my vehicle to me with 2 of 3 fasteners missing and claimed I brought it in with them missing. I'm done here.

They charged me $180 diagnostic fee for a diagnosis that

They charged me $180 diagnostic fee for a diagnosis that proved to be wrong. In addition, they returned my vehicle to me with 2 of 3 fasteners missing and claimed I brought it in with them missing. I'm done here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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They charged me $180 diagnostic fee for a diagnosis that

They charged me $180 diagnostic fee for a diagnosis that proved to be wrong. In addition, they returned my vehicle to me with 2 of 3 fasteners missing and claimed I brought it in with them missing. I'm done here.

They charged me $180 diagnostic fee for a diagnosis that

They charged me $180 diagnostic fee for a diagnosis that proved to be wrong. In addition, they returned my vehicle to me with 2 of 3 fasteners missing and claimed I brought it in with them missing. I'm done here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Completed work in a timely manner, works like it should.

Completed work in a timely manner, works like it should. Salesman are very friendly. Fiffteen

Completed work in a timely manner, works like it should.

Completed work in a timely manner, works like it should. Salesman are very friendly. Fiffteen

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Everyone was very friendly.

Everyone was very friendly. The only thing i did not like is that they did not put my drivers side and passenger seats back how i had them.

Everyone was very friendly.

Everyone was very friendly. The only thing i did not like is that they did not put my drivers side and passenger seats back how i had them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Very good Very very knowledgeable, polite and efficient

Very good Very very knowledgeable, polite and efficient Easy to understand and deal with Excellent

Very good Very very knowledgeable, polite and efficient

Very good Very very knowledgeable, polite and efficient Easy to understand and deal with Excellent

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very responsive.

Very responsive. Kept me informed. Professional. Glenn kept me informed and was very professional and responsive

Very responsive.

Very responsive. Kept me informed. Professional. Glenn kept me informed and was very professional and responsive

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I recently had the pleasure of working with Emily and

I recently had the pleasure of working with Emily and Nathan from Shepherd’s Chrysler, Dodge, Jeep, Ram's sales team and they were very easy to work with. They gave me a very fair price on my trade in and I got a Quality used Truck. There a couple of issues with the the truck but they took care of them for me. Shepherd’s Chrysler, Dodge, Jeep, Ram is a very honest and trustworthy dealership. I have bought a lot vehicles in my 46 years of driving but by far Shepherd’s Chrysler, Dodge, Jeep, Ram was my best dealership experience. If a could them more than 5 stars I would.

I recently had the pleasure of working with Emily and

I recently had the pleasure of working with Emily and Nathan from Shepherd’s Chrysler, Dodge, Jeep, Ram's sales team and they were very easy to work with. They gave me a very fair price on my trade in and I got a Quality used Truck. There a couple of issues with the the truck but they took care of them for me. Shepherd’s Chrysler, Dodge, Jeep, Ram is a very honest and trustworthy dealership. I have bought a lot vehicles in my 46 years of driving but by far Shepherd’s Chrysler, Dodge, Jeep, Ram was my best dealership experience. If a could them more than 5 stars I would.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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I recently had the pleasure of working with Emily and

I recently had the pleasure of working with Emily and Nathan from Shepherd’s Chrysler, Dodge, Jeep, Ram's sales team and they were very easy to work with. They gave me a very fair price on my trade in and I got a Quality used Truck. There a couple of issues with the the truck but they took care of them for me. Shepherd’s Chrysler, Dodge, Jeep, Ram is a very honest and trustworthy dealership. I have bought a lot vehicles in my 46 years of driving but by far Shepherd’s Chrysler, Dodge, Jeep, Ram was my best dealership experience. If a could them more than 5 stars I would.

I recently had the pleasure of working with Emily and

I recently had the pleasure of working with Emily and Nathan from Shepherd’s Chrysler, Dodge, Jeep, Ram's sales team and they were very easy to work with. They gave me a very fair price on my trade in and I got a Quality used Truck. There a couple of issues with the the truck but they took care of them for me. Shepherd’s Chrysler, Dodge, Jeep, Ram is a very honest and trustworthy dealership. I have bought a lot vehicles in my 46 years of driving but by far Shepherd’s Chrysler, Dodge, Jeep, Ram was my best dealership experience. If a could them more than 5 stars I would.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Glenn is the best service department rep.

Glenn is the best service department rep. He is a wonderful guy. We appreciate his patience and personality. Took a while for the warranty company to get it together and he really eased our minds while we waited.

Glenn is the best service department rep.

Glenn is the best service department rep. He is a wonderful guy. We appreciate his patience and personality. Took a while for the warranty company to get it together and he really eased our minds while we waited.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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