Fred Beans Hyundai of Flemington

DO NOT buy a used car from here. I bought a used 2011 VW GTI for $10,000 in April 2023. Engine light went on immediately. Brought it back, and after a week car was returned and I was told it was only "sensors". Engine light went on immediately AGAIN! AC wasnt working etc etc. Got it into the mechanic in August. Told me turbo was shot, AC compressor was shot, old brakes, needed new timing belt. Said dealership had done NOTHING to the car. Cost me $6,000 in repairs after only 3 months. I've been trying since to get some help with reimbursement and they are just ignoring me. At this point I would settle for the spare key they promised me and never gave me, but they aren't even doing that. I STRONGLY encourage you to shop elsewhere, and not to risk it.

There guys are cheaters. After agreeing to install the manufacturer recommended tires, they installed cheap tires. Their sales guys Fredie will not help you after selling the car. Dont buy car from Fredie

I’ve been having both my 2015 and 2020 Sonatas serviced at Fred Beans, where I bought them. And I’ll be buying the 2023 as soon as it’s available. I live in Bridgewater. There are more convenient Hyundai dealers for me. But I’ve had nothing but top notch, courteous service there in Flemington, and I have no intention of going elsewhere. Sales people are great, service folks are top notch and staff is first rate. I’ve never had a problem, a complaint or a regret.

As a consumer, I am horrified by Fred Beans Hyundai of Flemington’s egregious policies and lack of concern about my needs. In early Feb., I had contacted a sales rep named Mike about a hybrid vehicle. The cost was too high, so I told him I needed a gas-powered Elantra instead. NO vehicles were in stock, but he told me I could leave a deposit on one that would be arriving in March. On 2/28, Mike called me again and texted several times, likely trying to meet an end-of-month sales quota. I asked if the Feb. financing specials would carry over to March. He said he didn’t know, but he could guarantee me the February deal if I left a $500 deposit and submitted a credit application before the end of the day (I later learned that this promise was untruthful). I felt very pressured, but I needed a vehicle, so I made the deposit at 7PM that night. At NO time, did the rep state that this deposit was nonrefundable. I had inquired at three other Hyundai dealerships, and they all had refundable deposit policies, so I thought that was a standard thing with Hyundai. Little did I know that there was fine print on the single-page pricing agreement I signed, stating that the deposit was nonrefundable—which is ludicrous when the vehicle wasn’t even in stock and would not arrive for weeks! Within days, my situation drastically changed. I was offered a job in DC, which would require me to commute a great deal from NJ. Because of this change, combined with the insane spike in gas prices, the gas-powered Elantra would no longer work for me, and it was necessary for me to upgrade to a hybrid. I texted Mike, and he said he wouldn’t be able to get a hybrid for 90 days and my deposit was nonrefundable. I felt like he was pressuring me to complete the purchase, which made me extremely uncomfortable. I explained my situation, reaching out to him on 3/17 and 3/21, but he never responded. Since Fred Beans could not meet my consumer needs, I started working with Lester Glenn Hyundai, and they got me the car I needed within two weeks. The sales rep at Lester Glenn called Fred Beans to request that they refund my deposit, but the FB sales rep never called him back. The Lester Glenn sales manager even reached out to a sales manager at Fred Beans (also named Mike), who was adamant in saying the customer’s deposit would not be returned, without even knowing the circumstances. I wanted to complain to a general manager, but the Fred Beans website doesn’t have contact info for ANYONE. So, twice, I called and communicated with the dealership via chat, requesting the GM’s email address. They would not provide me with it but said that the GM or someone else in customer care would contact me that day. It has been nearly a week, and no one from the dealership has contacted me. Their customer support is horrendous. Today, consumers are suffering financially, yet car dealership are gouging prices because of lack of inventory. With such limited supply, it’s likely that the vehicle I initially put a deposit on (but had to cancel) was sold before it even arrived at the dealership. For Fred Beans to NOT refund my deposit (on a car they’ll have no problem selling) is a blatant example of corporate greed, especially in light of the circumstances. Overall, I am disgusted that a company which prides itself on customer service could be so callous. I will never use this dealership, and I will warn as many people I can about my experience.

Jim Jackson, general manager, lacks integrity, business sense, and a good sense of customer service. Because of him, I will not return to this dealership. A 9 year customer who bought two cars and did all her repair business here is going somewhere else. This is the second time I interacted with him - the first time was disagreeable, and the second was terribly disagreeable.