Reviews
Write a reviewThis is the 2nd time I've brought my car in since
This is the 2nd time I've brought my car in since acquiring it 19 months ago, both experiences were perfect. I think we all hold dealerships to a higher standard, and in 34 years of owning used cars I've brought my cars in plenty. The communication was perfect. The resolution was perfect. Perfect.
This is the 2nd time I've brought my car in since
This is the 2nd time I've brought my car in since acquiring it 19 months ago, both experiences were perfect. I think we all hold dealerships to a higher standard, and in 34 years of owning used cars I've brought my cars in plenty. The communication was perfect. The resolution was perfect. Perfect.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Dahl Honda, we look forward to having you as a valued customer for many years to come!
Dahl Honda Onalaska Probably the worst experience on
Dahl Honda Onalaska Probably the worst experience on trying to buy a car that I have ever had in 25 years. I was going to buy a car that I found off the internet. I live 3.5 hours away mind you. I was very explicit to the sales lady on my expectations of the condition of the car and I was PROMISED that I wouldn’t regret making the drive. I should’ve known it was too good to be true….. After going to my local bank, and driving 3.5 hours up there I was excited to look at the car only to find tree sap that had coated the car and eaten through the clear coat. This was not in the condition that I was promised prior to agreeing to buy the car. The sales lady came back after talking to her manager and said we are willing to give you a ceramic coating and a 3 yr warranty… Anyone that knows anything about detailing know that tree sap eats clear cut if left on the paint in hot sun. And ceramic coating will not help this at all. I respectfully declined and ask that they make this worth my time and her reply to me was well I can give you a bottle water or soda for the 3.5 hr drive back. Never again. Worst customer service and dishonesty that I have ever experienced. The management team isn’t much better. They let me walk out the door without even coming to apologize to me for the issues. And car dealerships wonder why they get a bad rap and nobody trusts them…. Having said this it worked out to my benefit. Ended up getting a brand new one for $1000 more than what they wanted for this car…. If you are looking at buying from them and your remote… DONT or do it at your own risk of wasting your time!
Dahl Honda Onalaska Probably the worst experience on
Dahl Honda Onalaska Probably the worst experience on trying to buy a car that I have ever had in 25 years. I was going to buy a car that I found off the internet. I live 3.5 hours away mind you. I was very explicit to the sales lady on my expectations of the condition of the car and I was PROMISED that I wouldn’t regret making the drive. I should’ve known it was too good to be true….. After going to my local bank, and driving 3.5 hours up there I was excited to look at the car only to find tree sap that had coated the car and eaten through the clear coat. This was not in the condition that I was promised prior to agreeing to buy the car. The sales lady came back after talking to her manager and said we are willing to give you a ceramic coating and a 3 yr warranty… Anyone that knows anything about detailing know that tree sap eats clear cut if left on the paint in hot sun. And ceramic coating will not help this at all. I respectfully declined and ask that they make this worth my time and her reply to me was well I can give you a bottle water or soda for the 3.5 hr drive back. Never again. Worst customer service and dishonesty that I have ever experienced. The management team isn’t much better. They let me walk out the door without even coming to apologize to me for the issues. And car dealerships wonder why they get a bad rap and nobody trusts them…. Having said this it worked out to my benefit. Ended up getting a brand new one for $1000 more than what they wanted for this car…. If you are looking at buying from them and your remote… DONT or do it at your own risk of wasting your time!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
As a 1st time customer very disappointed .
As a 1st time customer very disappointed ...called about a part and was given a number to text with my request. 1.5 hours later and I still have no response! Not what I expect from a Honda dealership!!
As a 1st time customer very disappointed .
As a 1st time customer very disappointed ...called about a part and was given a number to text with my request. 1.5 hours later and I still have no response! Not what I expect from a Honda dealership!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Eugene was fantastic, Jake was great and the sales
Eugene was fantastic, Jake was great and the sales manager very accommodating. They were professional, helpful and good to their agreement. Would definitely recommend them. Pleased Ed Barrington
Eugene was fantastic, Jake was great and the sales
Eugene was fantastic, Jake was great and the sales manager very accommodating. They were professional, helpful and good to their agreement. Would definitely recommend them. Pleased Ed Barrington
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
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