Reviews
Excellent experience.
Excellent experience. Knew what I wanted and they made the process quick and easy. From test drive to sold in around 3 hours. Shoutout to Kristian and Derek. I love the Arteon!
Excellent experience.
Excellent experience. Knew what I wanted and they made the process quick and easy. From test drive to sold in around 3 hours. Shoutout to Kristian and Derek. I love the Arteon!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Kristian and Derek made your experience at Germain Volkswagen of Columbus quick and easy! Enjoy cruising in your new Arteon, and thank you for choosing us!
I’ve purchased 2 cars from Germain VW and each time I
I’ve purchased 2 cars from Germain VW and each time I have found the experience to be generally straightforward. I think they are the best VW dealership in Columbus. They are low pressure and in the end they seem to want to work with a buyer to get a sale done. They are a car dealer so always trying to find a deal that is profitable for them - but in my experience they seem willing to consider alternative thinking to get a buyer into a car.
I’ve purchased 2 cars from Germain VW and each time I
I’ve purchased 2 cars from Germain VW and each time I have found the experience to be generally straightforward. I think they are the best VW dealership in Columbus. They are low pressure and in the end they seem to want to work with a buyer to get a sale done. They are a car dealer so always trying to find a deal that is profitable for them - but in my experience they seem willing to consider alternative thinking to get a buyer into a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your loyalty and kind words about Germain Volkswagen of Columbus! We're delighted to hear that both of your car-buying experiences have been straightforward and positive. Our team is always here to work with you, ensuring a great deal while meeting your needs. Enjoy the ride!
The staff at Germaine Volkswagen in Columbus are always
The staff at Germaine Volkswagen in Columbus are always gracious and wonderful to get my vehicle serviced. Daniel got everything I needed and gave practical counsel on my tires. I get all my vw services here because we have an established trust.
The staff at Germaine Volkswagen in Columbus are always
The staff at Germaine Volkswagen in Columbus are always gracious and wonderful to get my vehicle serviced. Daniel got everything I needed and gave practical counsel on my tires. I get all my vw services here because we have an established trust.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kurt, we're delighted to hear that Daniel and the team at Germain Volkswagen of Columbus have earned your trust with their excellent service. Thank you for choosing us for all your VW needs!
Some of the best customer service I’ve ever experienced
Some of the best customer service I’ve ever experienced would highly recommend this service department!!!
Some of the best customer service I’ve ever experienced
Some of the best customer service I’ve ever experienced would highly recommend this service department!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear that you had such a positive experience with our service department at Germain Volkswagen of Columbus! Thank you for the high recommendation.
Always treat me well bought 6 cars from them over the
Always treat me well bought 6 cars from them over the years no high pressure
Always treat me well bought 6 cars from them over the
Always treat me well bought 6 cars from them over the years no high pressure
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so grateful to have earned your loyal business. Thanks for being part of the Germain Volkswagen of Columbus family!
Routine oil change and a factory recall appointment.
Routine oil change and a factory recall appointment. Vehicle completed as promised . Shuttle service driver super nice ! Dan in service reviewed everything thoroughly . Texted me when work complete . I like the feel of this smaller dealership as service dept and customer care very important to me. Great job!!!
Routine oil change and a factory recall appointment.
Routine oil change and a factory recall appointment. Vehicle completed as promised . Shuttle service driver super nice ! Dan in service reviewed everything thoroughly . Texted me when work complete . I like the feel of this smaller dealership as service dept and customer care very important to me. Great job!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lori, we're delighted to hear that Dan and the team at Germain Volkswagen of Columbus provided such a thorough and pleasant experience for your service appointment. Thank you for highlighting our customer care efforts—your satisfaction is important to us!
My recent service visit was great!
My recent service visit was great! I dropped off my car and was helped right away. The waiting area was comfortable and quiet. The appointment was less than an hour and a half (the estimated time they told me). All service members were kind and communicative. I’m so glad I chose to buy a new Volkswagen and have this dealership close by!
My recent service visit was great!
My recent service visit was great! I dropped off my car and was helped right away. The waiting area was comfortable and quiet. The appointment was less than an hour and a half (the estimated time they told me). All service members were kind and communicative. I’m so glad I chose to buy a new Volkswagen and have this dealership close by!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that your service visit at Germain Volkswagen of Columbus was a positive experience! It's great to know our team provided timely and communicative assistance. Thank you for choosing us, and we're glad you're enjoying your new Volkswagen!
Great experience.
Great experience. Ian was awesome and everyone was so nice. They worked with me to get the right car for me at a price I was comfortable with. Couldn’t recommend them enough and I love my new car!
Great experience.
Great experience. Ian was awesome and everyone was so nice. They worked with me to get the right car for me at a price I was comfortable with. Couldn’t recommend them enough and I love my new car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Andy, we're delighted to hear that Ian and the team at Germain Volkswagen of Columbus made your car-buying experience a great one! Enjoy your new ride, and thank you for recommending us!
They answered all of my questions and were very
They answered all of my questions and were very accommodating they were nice to work with.
They answered all of my questions and were very
They answered all of my questions and were very accommodating they were nice to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Rodney, it was our pleasure to assist you and help answer your questions! Thanks for choosing Germain Volkswagen of Columbus and for sharing your positive feedback!
In for a simple oil change.
In for a simple oil change. It remained simple throughout too. Work was completed in less than an hour and I was off.
In for a simple oil change.
In for a simple oil change. It remained simple throughout too. Work was completed in less than an hour and I was off.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Craig, we're glad to hear your oil change was quick and easy at Germain Volkswagen of Columbus! Thanks for choosing us, and we look forward to serving you again.