Reviews
Mike Rinke was a good salesman for our purchase.
Mike Rinke was a good salesman for our purchase. Honest, and helpful to us in buying our new Telluride. He asked what we were looking for and where we felt comfortable per month. He was not pushy and no pressure to hurry to buy the first thing we seen. His product knowledge and experience was a great advantage to have when purchasing a new vehicle.
Mike Rinke was a good salesman for our purchase.
Mike Rinke was a good salesman for our purchase. Honest, and helpful to us in buying our new Telluride. He asked what we were looking for and where we felt comfortable per month. He was not pushy and no pressure to hurry to buy the first thing we seen. His product knowledge and experience was a great advantage to have when purchasing a new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thank you for sharing your kind words about Mike and congratulations on your new Telluride! We appreciate your business and hope to see you again at Germain Kia of Columbus. Safe travels!
Unfortunately they scammed the xxxx out of me and put me
Unfortunately they scammed the xxxx out of me and put me in a car that broke down within a week of having it and still has a lot of issues. Got told there was nothing they could do about it and when I went to pick up the car after they looked at it, I got called by Hunter Horn and told the some of the paperwork I filled out never even went through or was signed. When I asked if they could just take the car back they said that the paperwork was finalized but how is it finalized if part of it isn't even signed off on. However, Hannah was very nice and straight forward about not being able to find/fix the issues with my vehicle.
Unfortunately they scammed the xxxx out of me and put me
Unfortunately they scammed the xxxx out of me and put me in a car that broke down within a week of having it and still has a lot of issues. Got told there was nothing they could do about it and when I went to pick up the car after they looked at it, I got called by Hunter Horn and told the some of the paperwork I filled out never even went through or was signed. When I asked if they could just take the car back they said that the paperwork was finalized but how is it finalized if part of it isn't even signed off on. However, Hannah was very nice and straight forward about not being able to find/fix the issues with my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about your experience with the vehicle and paperwork issues. It's concerning that there were unresolved problems, and I apologize for any inconvenience this has caused you. We strive to provide clear communication and quality service, so I'd like to discuss this further with you directly. Please feel free to reach out at your convenience. Thank you, Brian Franks - General Sales Manager - 614-465-4581
Customer Service was top notch.
Customer Service was top notch. Spot on pricing and timing. Clean location and Great experience.
Customer Service was top notch.
Customer Service was top notch. Spot on pricing and timing. Clean location and Great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing, Bradford! We appreciate your business here at Germain Kia of Columbus.
Very friendly.
Very friendly. Understanding and did not pressure. Explained explain the options well and explained all the options on the car.Excellent
Very friendly.
Very friendly. Understanding and did not pressure. Explained explain the options well and explained all the options on the car.Excellent
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad our team made you feel comfortable and well-informed at Germain Kia of Columbus! Thanks so much for choosing us.
They scammed tf outta me.
They scammed tf outta me. After a week of having the car it broke down and would randomly turn off and the screen functions and USB stopped working and I'm still having these issues. Got told there was nothing they could do about it and before I went to pick up the car after they looked at it, I got called and told that some of the paperwork I filled out never even went through or was signed. When I asked if they could just take the car back they said that the paperwork was finalized but how is it finalized if part of it isn't even signed off on. It's like after you take the car off their lot, they don't give a crap and essentially tell you it's not their problem. Only person who was genuinely nice was Hannah in the service department.
They scammed tf outta me.
They scammed tf outta me. After a week of having the car it broke down and would randomly turn off and the screen functions and USB stopped working and I'm still having these issues. Got told there was nothing they could do about it and before I went to pick up the car after they looked at it, I got called and told that some of the paperwork I filled out never even went through or was signed. When I asked if they could just take the car back they said that the paperwork was finalized but how is it finalized if part of it isn't even signed off on. It's like after you take the car off their lot, they don't give a crap and essentially tell you it's not their problem. Only person who was genuinely nice was Hannah in the service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your fantastic feedback about Zain and the team, Katherine! We hope you love your new ride, and we hope to see you again at Germain Kia of Columbus!
We are so sorry to hear about the issues with your vehicle. We'd love to discuss your experience further and see how we can make things right. Please reach out at your convenience so we can chat. Thank you, Brian Franks - General Sales Manager - 614-465-4581
I hate my ride. Can't even drive for 15 minutes without it shutting off. I wonder where yall learned to not take accountability for the things yall scam people into getting. Where do you think yall learned that from?
Eric genuinely did a fantastic job getting my Kia Soul in
Eric genuinely did a fantastic job getting my Kia Soul in for service. He was concise, and expedient and kept informed throughout the process. Will definitely go to Germain for future car purchase and repairs. Thank you!
Eric genuinely did a fantastic job getting my Kia Soul in
Eric genuinely did a fantastic job getting my Kia Soul in for service. He was concise, and expedient and kept informed throughout the process. Will definitely go to Germain for future car purchase and repairs. Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lisa, we're so glad to hear Eric took such good care of you! Thank you for choosing Germain Kia of Columbus and for sharing your experience. We look forward to seeing you again down the road!
Eric, service writer is wonderful with whom to deal.
Eric, service writer is wonderful with whom to deal. He is genuinely concerned the service is done properly and will go the extra mile to make sure I am satisfied with repairs or service.
Eric, service writer is wonderful with whom to deal.
Eric, service writer is wonderful with whom to deal. He is genuinely concerned the service is done properly and will go the extra mile to make sure I am satisfied with repairs or service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rick, we love hearing Eric went the extra mile for you! Thank you for choosing Germain Kia of Columbus and for sharing your experience.
Kyla was easy to deal with and made the process much more
Kyla was easy to deal with and made the process much more easier than past experiences
Kyla was easy to deal with and made the process much more
Kyla was easy to deal with and made the process much more easier than past experiences
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review. We look forward to seeing you again at Germain Kia of Columbus!
Nathaniel was excellent, the car was in and out in less
Nathaniel was excellent, the car was in and out in less than the promised time, and everything was performed perfectly. Waiting area is clean and comfortable, the car was vacuumed, and we could not be happier with Germain Kia.
Nathaniel was excellent, the car was in and out in less
Nathaniel was excellent, the car was in and out in less than the promised time, and everything was performed perfectly. Waiting area is clean and comfortable, the car was vacuumed, and we could not be happier with Germain Kia.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, we're pleased to hear you had such a quick and seamless experience with Nathaniel and our team! Thank you for choosing Germain Kia of Columbus and for sharing your kind words. Safe travels ahead!
Had a appointment with Braden.
Had a appointment with Braden. He has always provided me with excellent customer service Very polite and professional. Knowledgeable about any questions I may have about my car services. Walked me out to my car, once service was completed.
Had a appointment with Braden.
Had a appointment with Braden. He has always provided me with excellent customer service Very polite and professional. Knowledgeable about any questions I may have about my car services. Walked me out to my car, once service was completed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Licia, we're pleased to hear that Braden provided you with expert, professional, and attentive service. Thank you for choosing Germain Kia of Columbus and for sharing your experience! Safe travels!