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Ressler Chevrolet

(124 reviews)
Visit Ressler Chevrolet
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (888) 960-9975 (888) 960-9975
Used (888) 960-8738 (888) 960-8738
Service (888) 979-4003 (888) 979-4003

Reviews

(124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ressler Chevrolet from DealerRater.

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Attendant was very friendly service was great.

Attendant was very friendly service was great. Got everything that we needed done process was very easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Service was good and they were fluent with the time frame

Service was good and they were fluent with the time frame on the completion and all was fixed and seems good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Ressler refused to fix a water pump on a Tahoe that still

Ressler refused to fix a water pump on a Tahoe that still has the paper tags from purchasing it from them! Take your business elsewhere! Ressler sucks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave a review. We're sorry to hear about your recent experience and understand how frustrating unexpected repairs can be. The vehicle did pass our Used Vehicle Inspection at the time of sale, but as with any used vehicle, issues can still arise over time and with added mileage. We appreciate your past business and would welcome the opportunity to speak with you further. Please don’t hesitate to reach out to our team directly.

Ressler has the worst customer service I have ever

Ressler has the worst customer service I have ever experienced at any dealership. These people have no integrity whatsoever, take your business elsewhere! My family has purchased three vehicles over the years from Ressler, but we will avoid giving them any business in the future. I will do my best to avoid them with the fleet of work trucks that I help to manage for work as well! Our most recent experience was with a used Chevy Tahoe that my wife purchased from Ressler. The water pump failed and the engine overheated. I had AAA tow us to Ressler late at night, expecting that they would fix the car free of charge, no questions asked. Instead, they charged my wife $200 to tell her it needed a water pump, and even charged her $15 for shop supplies. What nonsense is that? These people have no integrity whatsoever. We had AAA tow it to a private party to make the repairs and they charged us half the cost that Ressler quoted. What a discrace, not standing behind the vehicles they are selling, and giving Chevy a bad name! These people should be ashamed. Take your business anywhere else! It will be worth your time and effort to get out of the Gallatin Valley for a Chevy product or service. Boo Ressler!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review. We're sorry to hear about your recent experience and understand how frustrating unexpected repairs can be. The vehicle did pass our Used Vehicle Inspection at the time of sale, but as with any used vehicle, issues can still arise over time and with added mileage. We appreciate your past business and would welcome the opportunity to speak with you further. Please don’t hesitate to reach out to our team directly.

They were able to diagnose my vehicle problem on Monday,

They were able to diagnose my vehicle problem on Monday, order the part, and fix it on Tuesday.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review, Sherry. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Thank you thank you thank you thank you thank you thank

Thank you thank you thank you thank you thank you thank you thank you thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ressler Chevrolet, we look forward to having you as a valued customer for many years to come!

Calvin and TJ were ever knowledgeable and we got great

Calvin and TJ were ever knowledgeable and we got great customer service. We enjoyed working with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Incredible experience, I will be back to purchase another

Incredible experience, I will be back to purchase another vehicle in the near future! Excellent customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ressler Chevrolet.

Misti went above and beyond to make sure our extended

Misti went above and beyond to make sure our extended warranty covered the repairs. 10 out of 10 happy customer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ressler Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

I drove away from Ressler with smoke rolling out of my

I drove away from Ressler with smoke rolling out of my engine bay. After a simple oil change my new truck was left with oil all over everything. You sent a guy out to my house to clean it up, but all he did was scrub the valve cover and clean up the oil filter, which has oil blowing out from the gasket. He told me, "That always happens. It's normal." I've changed a lot of oil on a lot of trucks. It's never "normal" for oil to leak out of the filter gasket when the engine pressures up. When I asked to talk to a supervisor I was told the quick lube team doesn't have a manager. What's going on over there?? Who's in charge?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this to our attention. This is not how we strive to conduct business, and we sincerely apologize for the inconvenience and frustration this situation has caused. Your experience does not reflect the level of service we aim to provide, and we understand your concerns fully. We view this as an important learning opportunity and will be addressing the matter internally to ensure it does not happen again.