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Autobahn USA Westborough

(2,072 reviews)
Visit Autobahn USA Westborough
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 9 awards
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(508) 689-7069 (508) 689-7069

Reviews

(2,072 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Autobahn USA Westborough from DealerRater.

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I really enjoyed the buying experience from Autobahn USA....

I really enjoyed the buying experience from Autobahn USA. Ed was especially helpful and extremely friendly. I would definitely consider them next time I am in the market for a car and recommend them to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I've purchased my fair share of vehicles over my...

I've purchased my fair share of vehicles over my lifetime, but I must admit that this experience has me blown away. I'm a small business owner so superior customer service is extremely important to me. Initially, I called to get information on a 2010 Infinity Journey FX 35 and spoke with Ed. He was honest and up front about the questions I had pertaining to possible finance options. I was concerned that I may not be approved for financing considering my recovery from a bad recession. Ed wasn't pushy like most other dealers are who are always making false promises ("come down, we work with all sorts of banks, we can get you approved"), when we all know that's a sleazy tactic just to get you physically into the dealership. Ed stated that he couldn't make any promises regarding financing but strongly encouraged me a fill out an application form since Autobahn deals with people with credit of all statures. The application was filled out later in the evening, so I didn't hear back from Ed until the following morning letting me know I had been approved! Honestly, the credit approval rate was not remotely close to being as bad as I initially had thought. It really was amazing that they were able to get me financed. It clearly shows their great rapport with the banks. A few hours later, I went down to look at the vehicle. LOVED it and LOVED my entire buying experience with Ed, the sales manager and GM, Stacie. They were not pushy in any size shape or form. It was quick & painless. We negotiated down the price, although it was not as much as I would have liked but at the end of the day, I'm extremely happy with my vehicle and would recommend them to anybody looking to purchase a vehicle. Most certainly, I will be buying my next vehicle at Autobahn without a doubt! Thank you to all the staff involved in the purchase of my vehicle. You've permanently changed my negative outlook on dealerships :-) Deanna D.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Coming to this dealership was a great choice. The service...

Coming to this dealership was a great choice. The service was great, the car was great, and my saleman ed was the best. he makes buying a car a breeze. Thank you once again ed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

EDUARDO was great. No pressure, but very knowledgable and...

EDUARDO was great. No pressure, but very knowledgable and helpful. Would strongly recommend this dealership to friends or family. ED made the entire process as easy as it could be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The sales representative that helped us was EDUARDO...

The sales representative that helped us was EDUARDO PEREIRA. He was very attentive, he took the time to make sure we seen every car within our budget so we knew all of our options. He was very professional and honest about everything he said. I would recommend him along with the dealership to anyone in the market to buy a used vehicle. I am very pleased with the purchase of my Car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was very help with the vehicle that I purchase. Did not...

I was very help with the vehicle that I purchase. Did not take all day to process my paperwork and all my question was answer. I did not feel pressure to buy. ED was my salesman,he was very honest and friendly. i am very satisfied and recommend Autobahn to all my friends in specific ED to seller.Thank you ED.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Service

Autobanh was an amazing experience. It was my first time purchasing a vehicle and it couldn't have been easier then Ed had made it for me. I had been trying to purchase a vehicle the past four months and visited autobanh website on a regular basis due to there quantity of cars going in and out. When i finally found a car I was interested in, I called autobanh and made a schedule to go see it and when i got there Ed asked if i needed help and next thing you know i was signing papers and purchasing my first car. So i would like to thank Ed and the great team at autobanh for making it such a pleasurable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Hi i bought the Volvo from Autobahn, and the salesman...

Hi i bought the Volvo from Autobahn, and the salesman EDUARDO was so professional and nice , he got me the best deal ever, and even without delay, I really appreciated him efforts, and thank you,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Autobanh was an amazing experience. It was my first time...

Autobanh was an amazing experience. It was my first time purchasing a vehicle and it couldn't have been easier then Ed had made it for me. I had been trying to purchase a vehicle the past four months and visited autobanh website on a regular basis due to there quantity of cars going in and out. When i finally found a car I was interested in, I called autobanh and made a schedule to go see it and when i got there Ed asked if i needed help and next thing you know i was signing papers and purchasing my first car. So i would like to thank Ed and the great team at autobanh for making it such a pleasurable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My experience at Autobahn was exceptional. I went in not...

My experience at Autobahn was exceptional. I went in not knowing what to expect considering I had a trade in with negative equity. Eduardo was very friendly. Him made my experience stress free and smooth. This was my first purchase from this dealership and I would highly recommend it to friends/family. Thank you Ed for being awesome and honest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.