Reviews
I am a loyal Toyota West customer.
I am a loyal Toyota West customer. My Service Adviser Bryan Clay is honest and helpful knows me and my Rav4. Mechanic's are top rate. Dave and Dan are the transportation specialist with white glove customer service Dave shuttle me home. Dan picked me up when my Rav4 was done. This was a great relief due to my husband passed away in September and my life has been very challenging with everything, this ride care was amazing. Manager Jorden runs a tight ship. Darla Clark 12.23.2025
I am a loyal Toyota West customer.
I am a loyal Toyota West customer. My Service Adviser Bryan Clay is honest and helpful knows me and my Rav4. Mechanic's are top rate. Dave and Dan are the transportation specialist with white glove customer service Dave shuttle me home. Dan picked me up when my Rav4 was done. This was a great relief due to my husband passed away in September and my life has been very challenging with everything, this ride care was amazing. Manager Jorden runs a tight ship. Darla Clark 12.23.2025
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Darla, thank you for sharing your thoughtful feedback about our team. We hope our team's efforts made things even a little bit easier during a challenging time. We will be sure to pass along your feedback to Bryan, Dave, Dan, and Jorden. Please let us know if we can be of any further assistance, we are always here to help. Take care.
I am a loyal Toyota West customer.
I am a loyal Toyota West customer. My service advisor is honest and helpful, he knows me and my Rav4 and takes good care of us both. Mechanic's are top rate. Dave and Dan are transportation specialist that deliver white glove service. This is touching to me at this time in my life. My husband passed away in September everything has been challenging is putting it mildly, so you can understand this care ride was amazing. Manager Jorden in Service runs a tight ship and his team is the same. Darla Clark 12.23.2025
I am a loyal Toyota West customer.
I am a loyal Toyota West customer. My service advisor is honest and helpful, he knows me and my Rav4 and takes good care of us both. Mechanic's are top rate. Dave and Dan are transportation specialist that deliver white glove service. This is touching to me at this time in my life. My husband passed away in September everything has been challenging is putting it mildly, so you can understand this care ride was amazing. Manager Jorden in Service runs a tight ship and his team is the same. Darla Clark 12.23.2025
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Darla, thank you so much for sharing your story and for choosing Toyota West. Your trust means the world to us, and we're inspired by your strength. Please reach out anytime, we're here for you.
Our salesman Gordon and financial staff did a great job
Our salesman Gordon and financial staff did a great job of laying out the buying experience and agenda. They were very clear regarding the vehicle and payment process. We plan to buy our next vehicle with this staff.
Our salesman Gordon and financial staff did a great job
Our salesman Gordon and financial staff did a great job of laying out the buying experience and agenda. They were very clear regarding the vehicle and payment process. We plan to buy our next vehicle with this staff.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Josh, it's wonderful to hear that Gordon and our finance team made your experience so positive at Toyota West. We look forward to helping you with your next vehicle purchase! Safe travels!
I had a great experience.
I had a great experience. Ken was friendly, helpful and very nice to work with. Financing was easy. Hopefully everything that follows will be as great.
I had a great experience.
I had a great experience. Ken was friendly, helpful and very nice to work with. Financing was easy. Hopefully everything that follows will be as great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's fantastic to hear Ken and our team made the process smooth and friendly. We hope everything that follows is just as excellent. Safe travels! - Toyota West
Robert Smart always gets me together when I come in to
Robert Smart always gets me together when I come in to trade my car in. He is always professional and has great customer service. He is the only reason I come back.
Robert Smart always gets me together when I come in to
Robert Smart always gets me together when I come in to trade my car in. He is always professional and has great customer service. He is the only reason I come back.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful feedback about Robert! We truly appreciate your business and look forward to seeing you again at Toyota West!
Service is excellent.
Service is excellent. Very smooth fast and friendly. Best in columbus and around town. Thank you Chandler.
Service is excellent.
Service is excellent. Very smooth fast and friendly. Best in columbus and around town. Thank you Chandler.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Charles, thank you for your stellar review of Chandler and the team! We are honored to have your business at Toyota West.
Service is excellent.
Service is excellent. Very smooth fast and friendly. Best in columbus and around town. Thank you Chandler.
Service is excellent.
Service is excellent. Very smooth fast and friendly. Best in columbus and around town. Thank you Chandler.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Charles, thank you for the great review! We are so glad you had a smooth, fast, and friendly service experience with Chandler at Toyota West. We hope to see you again down the road!
It was fast and easy to get a great new car they catered
It was fast and easy to get a great new car they catered to my driving needs.
It was fast and easy to get a great new car they catered
It was fast and easy to get a great new car they catered to my driving needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are grateful to have earned your business, Jacob. Thanks for taking the time to leave us a review! - The Toyota West Team
Aaron Crum and Caleb Bare were extremely helpful and got
Aaron Crum and Caleb Bare were extremely helpful and got us a great deal on a great car! Ask for them next time you’re there.
Aaron Crum and Caleb Bare were extremely helpful and got
Aaron Crum and Caleb Bare were extremely helpful and got us a great deal on a great car! Ask for them next time you’re there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Richard and Marrisa, congrats on your new car! We’ll pass this along to Aaron, Caleb, and the entire team at Toyota West. See you again down the road!
Excellent service; professional sales person who listened
Excellent service; professional sales person who listened to my needs and provided me with exactly what I was looking for at a competitive price
Excellent service; professional sales person who listened
Excellent service; professional sales person who listened to my needs and provided me with exactly what I was looking for at a competitive price
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback about our sales team! We hope you love your new ride and that we can work together again at Toyota West. Have a great day!