Reviews
Brandon is an exceptional service manager, courteous,
Brandon is an exceptional service manager, courteous, friendly and professional. He is by far the best service professional I have experienced.
Brandon is an exceptional service manager, courteous,
Brandon is an exceptional service manager, courteous, friendly and professional. He is by far the best service professional I have experienced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
All the issues I had were taken care of and in a timely
All the issues I had were taken care of and in a timely manner. Only thing is my car was not washed when I came to pick it up. Otherwise, great service!
All the issues I had were taken care of and in a timely
All the issues I had were taken care of and in a timely manner. Only thing is my car was not washed when I came to pick it up. Otherwise, great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I had a great experience with Paul.
I had a great experience with Paul. He was efficient and easy to work with.
I had a great experience with Paul.
I had a great experience with Paul. He was efficient and easy to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words and for choosing Porsche Marin. We're glad Paul made your experience efficient and easy. We look forward to welcoming you back!
Excellent courteous timely service and we definitely
Excellent courteous timely service and we definitely would recommend to anyone……………., One of the most seamless experiences
Excellent courteous timely service and we definitely
Excellent courteous timely service and we definitely would recommend to anyone……………., One of the most seamless experiences
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. We're thrilled to hear that your experience with us was seamless, timely, and courteous. Providing consistently excellent service is our priority, and your recommendation means a great deal to the entire team at Porsche Marin. We look forward to welcoming you again.
People are friendly but service work is overpriced.
People are friendly but service work is overpriced. Porsche certified water pump was replaced in May 2023 under warranty by an independent service provider. Porsche Service Center recommended that this Porsche warranted water pump apparently failed 2 months after it’s warranty period….again. Coincidental or planned obsolescence? Adding insult to injury you charge a 3% fee for using a credit card on top of a $5,500 service charge. Not a flat fee but a percentage fee. So the more you charge for service the more expensive it is to process the transaction? Ridiculous. Plus I found that out when I was picking up my car and paying the bill. I should have left and come back with 500,000 pennies.
People are friendly but service work is overpriced.
People are friendly but service work is overpriced. Porsche certified water pump was replaced in May 2023 under warranty by an independent service provider. Porsche Service Center recommended that this Porsche warranted water pump apparently failed 2 months after it’s warranty period….again. Coincidental or planned obsolescence? Adding insult to injury you charge a 3% fee for using a credit card on top of a $5,500 service charge. Not a flat fee but a percentage fee. So the more you charge for service the more expensive it is to process the transaction? Ridiculous. Plus I found that out when I was picking up my car and paying the bill. I should have left and come back with 500,000 pennies.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. While we're glad to hear you found our team to be friendly, we're very sorry to learn that your recent service experience did not meet expectations. We understand your concerns regarding the water pump replacement and the credit card fee, and we regret that these issues caused frustration. We aim to be transparent with our pricing and policies and will use your feedback as an opportunity to review how we communicate these details more clearly in the future. Your experience matters to us, and we would appreciate the chance to speak with you further to address any outstanding concerns. Please feel free to reach out to our service director, Fernando Oliveira, directly at foliveira@indigoautogroup.com.
Staff, all very kind, outgoing fun.
Staff, all very kind, outgoing fun. Facility well maintained. Beverage room in sane nice. Noticed great efficiency from business perspective.
Staff, all very kind, outgoing fun.
Staff, all very kind, outgoing fun. Facility well maintained. Beverage room in sane nice. Noticed great efficiency from business perspective.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review! We’re delighted to hear that our team made you feel welcome, that our facility met your expectations, and that you enjoyed the beverage area. It's also great to know you noticed the efficiency of our operations. We appreciate your feedback and hope to welcome you again soon!
Porsche Marin has been great to work with.
Porsche Marin has been great to work with. They are very professional, highly skilled, and always attentive to customer service needs.
Porsche Marin has been great to work with.
Porsche Marin has been great to work with. They are very professional, highly skilled, and always attentive to customer service needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and support! We're thrilled to hear that you've had such a positive experience with the team at Porsche Marin. Providing professional, skilled, and attentive service is always our top priority. We truly appreciate your feedback and look forward to continuing to serve you.
Great, personable service by all from the time I drove
Great, personable service by all from the time I drove up. Ivy Bartley is fantastic! She is a keeper and an assist to your team!
Great, personable service by all from the time I drove
Great, personable service by all from the time I drove up. Ivy Bartley is fantastic! She is a keeper and an assist to your team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words and for recognizing Ivy Bartley’s exceptional service. We’re thrilled to hear that your experience from arrival to departure was met with personable and attentive care. Ivy is indeed a valued member of our team, and your feedback affirms the dedication she brings every day. We look forward to welcoming you back to Porsche Marin in the future.
Great service and friendly staff.
Great service and friendly staff. Very detailed and thorough inspection, maintenance and recommendations. Highly recommend this dealership and service department.
Great service and friendly staff.
Great service and friendly staff. Very detailed and thorough inspection, maintenance and recommendations. Highly recommend this dealership and service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Tae, for your recommendation and positive feedback. We're glad to hear that our team provided thorough and detailed service along with a welcoming experience. We appreciate your trust in our dealership and look forward to assisting you again in the future.
Fivestar service in the beautiful setting of Southern
Fivestar service in the beautiful setting of Southern Marin. Enjoyed spending a few hours in those surroundings -- fun drive from SF!
Fivestar service in the beautiful setting of Southern
Fivestar service in the beautiful setting of Southern Marin. Enjoyed spending a few hours in those surroundings -- fun drive from SF!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star review! We're glad you enjoyed both the service and the scenic surroundings of Southern Marin. It’s always a pleasure to welcome guests from San Francisco. We appreciate you making the trip and look forward to your next visit.