Reviews
This dont deserve any star period!
This dont deserve any star period! Service department is the worst I've been. had me waited an hour and half on my appointment still no one help until I pressed them hard. This is outrageus service. Went in for oil change and rotating tire. rotating tires was not done for me. Crazy! DO NOT DEAL WITH THEM?
This dont deserve any star period!
This dont deserve any star period! Service department is the worst I've been. had me waited an hour and half on my appointment still no one help until I pressed them hard. This is outrageus service. Went in for oil change and rotating tire. rotating tires was not done for me. Crazy! DO NOT DEAL WITH THEM?
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Deceptive Sales Tactics – A Complete Waste of Time I
Deceptive Sales Tactics – A Complete Waste of Time I don’t usually write reviews, but I feel compelled to share my experience. I understand that a salesperson’s job is to persuade customers into purchasing a vehicle, often steering them toward a newer model. However, honesty and respect for a customer’s time should be a priority. I clearly informed the salesperson—who I believe was Sam Harb—of the exact vehicle I was looking for and my budget. On Sunday morning, he reached out, claiming that the specific vehicle had just completed its inspection and cleaning. He asked when I could come in, and I provided a time. Upon arrival at the dealership, I was told that the vehicle was actually not available and was immediately pushed toward newer models. This was a blatant bait-and-switch tactic, and I felt completely disrespected. I understand the nature of sales, but lying to get a customer in the door is unacceptable. My time was wasted, and I won’t be returning.
Deceptive Sales Tactics – A Complete Waste of Time I
Deceptive Sales Tactics – A Complete Waste of Time I don’t usually write reviews, but I feel compelled to share my experience. I understand that a salesperson’s job is to persuade customers into purchasing a vehicle, often steering them toward a newer model. However, honesty and respect for a customer’s time should be a priority. I clearly informed the salesperson—who I believe was Sam Harb—of the exact vehicle I was looking for and my budget. On Sunday morning, he reached out, claiming that the specific vehicle had just completed its inspection and cleaning. He asked when I could come in, and I provided a time. Upon arrival at the dealership, I was told that the vehicle was actually not available and was immediately pushed toward newer models. This was a blatant bait-and-switch tactic, and I felt completely disrespected. I understand the nature of sales, but lying to get a customer in the door is unacceptable. My time was wasted, and I won’t be returning.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
David, we are disappointed to read about the experience you had here at Car Pros Honda El Monte. We're truly sorry to hear about your recent visit and we apologize for any miscommunication. We would appreciate the opportunity to speak with you directly and make things right. Please feel free to reach out to our General Manager Arvin, and he'll be in touch. We'd value the chance to regain your trust. Arvin | arvin@carpros.com
Cảr Pros El Monte provided the most terrible customer
Cảr Pros El Monte provided the most terrible customer service. I was disappointed by its poor customer service and the fee. I was given a cheaper fee at the beginning but I was being charged more at the end when I picked up the car. They charge 3% additional to the bill. The service was poor but expensive compared to other dealers I strongly don’t recommend car pros El Monte to you!!
Cảr Pros El Monte provided the most terrible customer
Cảr Pros El Monte provided the most terrible customer service. I was disappointed by its poor customer service and the fee. I was given a cheaper fee at the beginning but I was being charged more at the end when I picked up the car. They charge 3% additional to the bill. The service was poor but expensive compared to other dealers I strongly don’t recommend car pros El Monte to you!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steph, we are disappointed to see your review of Car Pros Honda El Monte. We strive to provide excellent service and transparent pricing, and we regret that your visit did not meet your expectations. We’d appreciate the opportunity to discuss your concerns further and find a way to assist you. Please feel free to reach out to our General Manager Arvin via the email below. Thank you. Arvin | arvin@carpros.com
Worst dealer in town took my car charged me 280 for doing
Worst dealer in town took my car charged me 280 for doing nothing. Left the distributor open and the hood open
Worst dealer in town took my car charged me 280 for doing
Worst dealer in town took my car charged me 280 for doing nothing. Left the distributor open and the hood open
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we are disappointed to see your recent review of us here at Car Pros Honda El Monte. We’re very sorry to hear about your experience and the issues you encountered with your service. Please reach out to our Service Manager Efrain directly so we can address your concerns and work toward making this right. Thank you. Efrain | efrainp@carpros.com
I bought a used truck here recently on August 5, 2024 and
I bought a used truck here recently on August 5, 2024 and it only lasted 2 months before it started giving us issues. It was inspected and we were told the transmission needed to be fixed. Not only that my husband found out this truck had been in front bumper accident and was not included in the car fax report we were given when we purchased it. In the end, I traded-in the car for a new one from another dealership. I am extremely upset this dealership sold me a useless truck and I lost money. In the beginning the car looked good and had low mileage but it was all just a show the truck was no good.
I bought a used truck here recently on August 5, 2024 and
I bought a used truck here recently on August 5, 2024 and it only lasted 2 months before it started giving us issues. It was inspected and we were told the transmission needed to be fixed. Not only that my husband found out this truck had been in front bumper accident and was not included in the car fax report we were given when we purchased it. In the end, I traded-in the car for a new one from another dealership. I am extremely upset this dealership sold me a useless truck and I lost money. In the beginning the car looked good and had low mileage but it was all just a show the truck was no good.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, we are very disappointed to see your recent review of us here at Car Pros Honda El Monte. We're genuinely sorry to hear about your experience and the issues you've encountered with your vehicle. Your satisfaction is important to us, and we strive to ensure our customers receive quality vehicles. If you would like to discuss this further, please reach out to our General Manager Arvin the email below. Thank you. Arvin | arvin@carpros.com
Beware of all the add-on scams and all the used car
Beware of all the add-on scams and all the used car tricks...they will try them all. The price you saw will not be the price when its time to buy. A couple of the sales people were very nice but the others act like they could care less that you are there to buy a car now.
Beware of all the add-on scams and all the used car
Beware of all the add-on scams and all the used car tricks...they will try them all. The price you saw will not be the price when its time to buy. A couple of the sales people were very nice but the others act like they could care less that you are there to buy a car now.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
The experience you describe does not represent Car Pros values or policies. At Car Pros we operate in a legal, honest, and ethical manner. We invest heavily in compliance training and monitoring to ensure that every customer interaction meets our high standards. Your review has been forwarded to senior management for review. Please privately message us with your contact information so that we can reach out to you in person if we need more information. Thank you. Arvin | arvin@carpros.com
Unfortunately we are not happy with our current vehicle,
Unfortunately we are not happy with our current vehicle, Purchased a 2019 Honda Fit 10 days ago and already having battery issues. Is anyone else having problems with this dealership?
Unfortunately we are not happy with our current vehicle,
Unfortunately we are not happy with our current vehicle, Purchased a 2019 Honda Fit 10 days ago and already having battery issues. Is anyone else having problems with this dealership?
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Frank, we are concerned to see your review of us here at Car Pros Honda El Monte. We’re sorry to hear about the battery issues you’re experiencing with your 2019 Honda Fit. This is not the experience we want for our customers. We’d like to address this issue as soon as possible. Please contact our Service Manager Efrain directly so we can assist you in resolving the problem and ensure that your vehicle is in good working condition. Thank you. Efrain | efrainp@carpros.com
Very incompetent we had to go back and redo contract
Very incompetent we had to go back and redo contract signing 3 times and messed up my credit score
Very incompetent we had to go back and redo contract
Very incompetent we had to go back and redo contract signing 3 times and messed up my credit score
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, we are disappointed to read about the experience you had here at Car Pros Honda El Monte. We're so sorry this happened to you. We understand the frustration caused by the need to redo the signing multiple times and the impact it had on your credit score. Please accept our apologies for any inconvenience this may have caused you. We take your feedback seriously and are committed to addressing the issues you've raised. Please reach out to our General Manager Arvin about this, so we can do all we can to help you out and hopefully regain your trust for us in the future. Thank you. Arvin | arvin@carpros.com
They start at a very high price, hoping you haven't done
They start at a very high price, hoping you haven't done your home work. They have $4000 markup for added security, locking wheel nuts and mud guards. Very high pressure sales. I wouldn't buy from them again.
They start at a very high price, hoping you haven't done
They start at a very high price, hoping you haven't done your home work. They have $4000 markup for added security, locking wheel nuts and mud guards. Very high pressure sales. I wouldn't buy from them again.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Drew, we are disappointed to this recent review of Car Pros Honda El Monte. We price all our vehicles appropriately with current market conditions, and we're sorry to hear you don't agree with this. Our goal is to provide fair and transparent pricing to our customers. Please reach out to our General Manager Arvin about this, and he'll be happy to explain this further for you. Thank you. Arvin | arvin@carpros.com
Terrible dealership don’t take responsibility for
Terrible dealership don’t take responsibility for anything break contracts. Terrible management covers for his bad sales, people, and finance
Terrible dealership don’t take responsibility for
Terrible dealership don’t take responsibility for anything break contracts. Terrible management covers for his bad sales, people, and finance
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, we're very concerned to read your review of us here at Car Pros Honda El Monte. Our General Manager Arvin would like to speak with you about what happened here, so we can resolve these issues for you. Please reach out when you can, and he'll be in touch. Thank you. Arvin | arvin@carpros.com