Step One Alfa Romeo Pensacola

DO NOT USE!!!!!! THEY ARE LIARS AND CROOKED READ THE NEG REVIEWS FROM ALL OF THEIR DEALERSHIPS. My review keeps getting deleted. They are crooked. he former employee who picked up my car to be serviced remembers picking it up that day. I have spoken to him recently. He said they took it to the Escalade dealership and not the Gulf Coast Land Rover in Mobile where I was told it would be serviced when I purchased it. How can someone sleep at night knowing they didn’t service a vehicle when their employee picked it for that service and there are text proving it. How is it good business to leave someone without a car expecting them to come out of pocket $30,000 and pay a car note on a car that can’t be driven. No one will or would talk to me or even attempt to help. They are not good people and the owners won’t even acknowledge me. When a company fires an entire sales and especially SERVICE DEPARTMENT SOMETHING IS WRONG. I am will without a car and it has been since November 2024. They keep deleting my google review. Here are pics of test confirming oil change and the engine that step one never not even while they owned the car they never changed the oil. I AM REACHING OUT TO THE LOCAL NEWS PAPERS AND NEWS STATIONS AS WELL AS THE BETTER BUSINESS BUREAU WHICH THEY AREN’T A MEMBER. THEY WONT EVEN JOIN. Why can’t they do the right thing and replace the engine. It’s the right thing to do.

The Red 2016 Chevrolet Silverado is a Wolf in Sheep’s Clothing. Mr Jason and Service Advisor Jim helped remove the wolf clothing. Truck drive and stop as any Chevy pick up should. Gentlemen, thanks for your Assistance. Little Red Truck and I have a Journey to start.

My contact with ARM was Jeremy. He was helpful, knowledgeable and enthusiastic, sending me a video of the vehicle I was interested in. Ultimately I decided not to buy, no negative reflection on Jeremy or ARM. I may visit the business next time I’m in the area.

This review should not implicate the front desk service staff who are very polite and very professional, but a comment must be posted. About six months ago, I had several issues come up requiring a loaner. It took the dealership about three months to be able to come up with a loaner. During this time when I tried to contact the dealership I could never get a living person despite multiple voicemails with different divisions, texting the service manager to no avail. Eventually, I was told the service manager had left. We rescheduled the service and I confirmed that the vehicle would be cleaned for pickup. As I was traveling to get the vehicle I called to confirm that the vehicle was and had been washed and I was assured everything was ready to go. When we arrived not only was work not done but the vehicle was not cleaned (despite being told that it was cleaned). It was obviously not cleaned bc the same leaves were on the floor boards and obvious grime on the wheels and side skirts. Regardless, we took possession of the vehicle as we could no longer wait around. Plus, I knew I to bring the car back in several weeks to complete the repairs (which had not been done). Before leaving, I scheduled another service and I was assured that because it was one small small part, it would take no more than one hour. Fast-forward to yesterday, I arrived at the agreed-upon time drop-off time of approximately 10:15. They verified it would be approximately one hour. I again asked them to make sure they washed the car and vacuumed it (since they had failed to do it the last time I was in). I was told it would add another 20 to 30 minutes, which I said would not be a problem. I asked if they had any new vehicles that they were able to provide a test drive as I was considering changing out in a year and was told that they had none available even though they acknowledged, they had to be detailed. I then waited with my child at the dealership for over three hours before eventually being told to go ahead and just go to lunch as the vehicle would be ready in about 30 minutes. After returning an hour later, we were then told that the vehicle was surely to be done “soon” and to continue to wait. After waiting at the dealership for a total of five hours we were then told that the vehicle was with the detailers and it should be ready in just a few moments. After waiting another 45 minutes and not seeing any activity, I asked for my car to be returned immediately, regardless of whether the task was fully completed. We had to wait another thirty minutes before they then returned the car to me, The detailer didn’t say a word just pulled up got out and walked away. It had not even been touched; it had not been washed, It had not been vacuumed. The car had sat with the detailer for over four to five hours while we sat inside the dealership and they never even touched it and failed to advise us about this. All in all with travel time my son and I sat at the dealership for nearly 7 hours on what was said to be less than a “one hour fix;” after which the vehicle was still not completed (and could not fix an issue which apparently was caused by the dealership during its previous window repair). For a luxury car brand this level of service is inexcusable. For a professional, whose time is extremely valuable, this was wholly inappropriate. I’m not saying that the staff were not polite, but clearly the level of service, management and oversight is subpar to say the least. At this point, I am unable to recommend this dealership for any continued service, until or unless, they drastically improve their processes and or replace key personnel.

I have been buying cars for 44 years. The experience I had with Step One was one of the best. First, there was no pressure exerted at any time. Second, the vehicle I purchased was exactly as it appeared on-line (no hidden surprises). Third, my salesman, Julian Rosado and my business manager, Tamara Metcalf were incredibly professional, yet kind, and worked diligently to put a deal together, which was not an easy one due to the large amount of negative equity in my trade. In the end, they met and exceeded every expectation. I strongly recommend this dealer, salesperson, and business manager to everyone looking for a wonderful car buying experience and for honesty and integrity. Thank you, Julian and Tamara.

Great Experience at Pensacola Maserati/Alfa, loved my 2020 Maserati Ghibli CPO that ended up trading in and getting a 2021 Trofeo!

My service advisor Sean was untruthful. He played games with me and wasted my time. He told me one thing and told my insurance adjuster something else which caused me to send the insurance back to the location only to be turned away. Sean was disrespectful to me. He spoke to me in an offensive way for no reason. I immediately asked to speak to his supervisor which apparently was Fabio. Two days after that and one day after I last spoke to Fabio, I went to pick up my vehicle. I live in Louisiana so I had drive to Florida to drop off/pick up my vehicle. Everyone knew this. I got a rental car each time and took a rideshare vehicle to/from the airport and not once was offered assistance with that. When I picked up my car, I met Jesse who told me he was the General Manager. He asked how my experience was and when I told him it was terrible he wanted to know why, so I told him about how Sean had treated me. Jesse told me that Fabio had been fired the previous day. I told Jesse that Corinne and Sean due to the way they both seemingly teamed up to provide me with a horrible experience. Jesse told me (I did not ask) that the following Monday he was going to issue a full refund for the money I had spent and for my inconvenience. We spoke for at least ten minutes prior to me leaving the facility and while I told him about how Sean spoke to me and the lies he told me, Jesse nodded and inserted statements of agreement. Then when Monday came and I did not hear from him, I began to question his credibility as well as his character. I waited until I did not hear from him on Tuesday and called him in the afternoon twice. Each time I called, Corinne made sure she had my first and last name each time she told me that Jesse would call me back. I followed up with an email to Jesse. I have not received a refund, a phone call, or an email. I would never ever consider doing business with Step One Alfa Romeo. Since I live a few states away, I know that it is unlikely that I could effectively prevent anyone from doing business with Step One Alfa Romeo, so I am providing this feedback and asking that you contact me personally so that I can further discuss my experience. There was no reason that I should have been treated the way I was by so many different people on so many different levels. I did absolutely nothing to deserve it and I believe it deserves a complete investigation. I did not expect my experience at a luxury car dealership to be one of the worst in my life. It is difficult for me to imagine that I was the exception since there was nothing exceptional about my experience so I am left to believe that having a great experience is the exception.

Purchased a Mercedes SL by wire transfer. The company over billed for taxes and assured me that the media cable was in the arm rest. When I arrived to pick up the car, I was told that the over billing was something they do to ensure they collect enough funds to register the car and that I would be refunded the money and that the cable would be overnight shipped. 4 weeks later they send an additional temporary plate as they still had not provided all of the correct paperwork nor the cable. Finally, 7 weeks after paying for the car in full, plus overcharges, I got the correct paperwork and my refund. I still don't have the cable.

I had the worst experience at this dealership I bought a used giulia had it for 2 months and it has been there ever since. I get no calls on what's going with the car I will never use these people ever again I will never refer anyone to them they don't even communicate with the customer service is the worst

Had to contact this dealership twice before I got a response. When I heard from them. They already had a deposit on the car I was interested in.....