Reviews
Waste of my time.
Waste of my time. The old, "bait and switch" tactic. I found a car I was interested online. Emailed that I was interested. Autolux called to inquiry when I wanted to come test drive. Then they texted me. Then they called the night before verifying I was coming in. Then they called the morning of. Each time I said I'd be there at 11:30 to check out the car. What happened? You guessed it. "Oh, we sold that car last night!" So, why call to see if I was coming THAT MORNING? Get it? Stay away.
Waste of my time.
Waste of my time. The old, "bait and switch" tactic. I found a car I was interested online. Emailed that I was interested. Autolux called to inquiry when I wanted to come test drive. Then they texted me. Then they called the night before verifying I was coming in. Then they called the morning of. Each time I said I'd be there at 11:30 to check out the car. What happened? You guessed it. "Oh, we sold that car last night!" So, why call to see if I was coming THAT MORNING? Get it? Stay away.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Matthew made the process so easy.
Matthew made the process so easy. I usually hate car shopping, but he actually made it enjoyable. No pushy sales tactics, just helpful, honest advice. I love my new ride—thank you Auto Lux!
Matthew made the process so easy.
Matthew made the process so easy. I usually hate car shopping, but he actually made it enjoyable. No pushy sales tactics, just helpful, honest advice. I love my new ride—thank you Auto Lux!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Darriel went above and beyond to make sure I found the
Darriel went above and beyond to make sure I found the right car for my needs. He was super knowledgeable and patient, answering all my questions. Couldn’t have asked for a better experience at Auto Lux!”
Darriel went above and beyond to make sure I found the
Darriel went above and beyond to make sure I found the right car for my needs. He was super knowledgeable and patient, answering all my questions. Couldn’t have asked for a better experience at Auto Lux!”
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Darriel was fantastic.
Darriel was fantastic. He wasn’t pushy and gave me space to decide. That alone made me want to buy from Auto Lux. Super chill vibe and great prices too!
Darriel was fantastic.
Darriel was fantastic. He wasn’t pushy and gave me space to decide. That alone made me want to buy from Auto Lux. Super chill vibe and great prices too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
These people are outright Liars, cheats and thieves.
These people are outright Liars, cheats and thieves..One lie after another was given to me this week..The price changed according to who I spoke with...then they added $2500.00 to prepare car after agreeing on set price...Dont walk away...RUNNNNNN!In order to get out of the deal...They said it was sold a few minutes after my conversation with manager..These people should be arrested.
These people are outright Liars, cheats and thieves.
These people are outright Liars, cheats and thieves..One lie after another was given to me this week..The price changed according to who I spoke with...then they added $2500.00 to prepare car after agreeing on set price...Dont walk away...RUNNNNNN!In order to get out of the deal...They said it was sold a few minutes after my conversation with manager..These people should be arrested.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Darriel went above and beyond to make sure I found the
Darriel went above and beyond to make sure I found the right car for my needs. He was super knowledgeable and patient, answering all my questions. Couldn’t have asked for a better experience at Auto Lux!
Darriel went above and beyond to make sure I found the
Darriel went above and beyond to make sure I found the right car for my needs. He was super knowledgeable and patient, answering all my questions. Couldn’t have asked for a better experience at Auto Lux!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I've bought cars from other dealerships before, but none
I've bought cars from other dealerships before, but none matched the professionalism and service at Auto Lux. Darren made the whole process smooth and stress-free. Highly recommend this place!
I've bought cars from other dealerships before, but none
I've bought cars from other dealerships before, but none matched the professionalism and service at Auto Lux. Darren made the whole process smooth and stress-free. Highly recommend this place!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very Dissatisfied with the Fees and deceitful marketing
Very Dissatisfied with the Fees and deceitful marketing of this place. I went to see a Lexus NX with which was advertised at $22,990 before taxes and Document fees were supposed to be $195 online. Upon arriving at the dealer I checked the car, they confirm the internet price with me, however upon sitting down to get the out the door price, the sales person told me the price he gave me was after the downpayment (mind you I was going to buy cash; so there was no downpayment) and that the price was over $31K. I tried reasoning with the price gouging and he stand his ground on the price by asking me to check the KBB Value. I advise that if I was going to go by the KBB Value, I might as well get it from Lexus directly. Other reviews are correct, please avoid this place like the plague.
Very Dissatisfied with the Fees and deceitful marketing
Very Dissatisfied with the Fees and deceitful marketing of this place. I went to see a Lexus NX with which was advertised at $22,990 before taxes and Document fees were supposed to be $195 online. Upon arriving at the dealer I checked the car, they confirm the internet price with me, however upon sitting down to get the out the door price, the sales person told me the price he gave me was after the downpayment (mind you I was going to buy cash; so there was no downpayment) and that the price was over $31K. I tried reasoning with the price gouging and he stand his ground on the price by asking me to check the KBB Value. I advise that if I was going to go by the KBB Value, I might as well get it from Lexus directly. Other reviews are correct, please avoid this place like the plague.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Joel was fantastic from start to finish.
Joel was fantastic from start to finish. He listened to what I wanted, showed me great options, and never pressured me into anything. I drove away in a car I love and will definitely come back to Auto Lux for my next vehicle!
Joel was fantastic from start to finish.
Joel was fantastic from start to finish. He listened to what I wanted, showed me great options, and never pressured me into anything. I drove away in a car I love and will definitely come back to Auto Lux for my next vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Darriel was fantastic.
Darriel was fantastic. He wasn’t pushy and gave me space to decide. That alone made me want to buy from Auto Lux. Super chill vibe and great prices too!
Darriel was fantastic.
Darriel was fantastic. He wasn’t pushy and gave me space to decide. That alone made me want to buy from Auto Lux. Super chill vibe and great prices too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
