Acura of Concord

Once again (unfortunately), my husband and I were on the hunt for a used Kia Telluride. I found one on CarGurus that was listed at Acura of Concord. Since we're a bit far, coming from Union City, I wanted to make sure it was available and in good condition before making the drive. When I called, I was connected to Flavio. He was very friendly and gave me the information I requested. When we arrived, he immediately came out and greeted us. Once he brought the vehicle around, we realized it was not in the condition we were hoping for. The previous owners had clearly been in an accident (a fender bender) that wasn't reported, and the interior was beat up and smelled. They did have another Telluride to show us, but it wasn't the trim level we wanted. Flavio was very helpful, but we ended up leaving. He followed up a few days later via text, but by then we had already found the right vehicle for us. We really appreciated the service provided throughout this process.

Buyers Beware!! I strongly do not recommend using this dealership; let me share what happened to me. On September 24, 2025, I purchased a used 2023 EV. I was eligible for the $4,000 EV credit, and Sammy, who works in sales, and Oliver, their finance and insurance manager, refused to allow me to use the $4,000 EV credit towards my purchase, which was $25,000. They said they could not do it after I kindly asked them to. In addition, they refused to provide me with a copy of the time-of-sale report, which they are required by law to submit to the IRS EV credit portal within three days of the sale. Since September 25, 2025, I have made all attempts to obtain my time-of-sale report, which they have not provided to me. I will now take the necessary legal steps to receive my $ 4,000 EV credit. They have caused a lot of emotional distress and have denied me getting my EV credits at the time of my purchase, and have not provided me with a copy of the time of sale report, which I need to submit with my 2025 tax return to be able to receive my $4000 credit. I will use the full extent of the law and my rights, which Acura of Concord has fraudulently denied. Additionally, DMV, the California Attorney General’s office, and the small claims court, if necessary. I share my very recent experience so fellow consumers are aware of the type of fraudulent business this really is, and you don’t have to go through what I am going through right now. Take your money and time to another car dealership. Beware and steer clear of this dealership.

Received notice my fuel pump for recall was in. So I scheduled an appointment with their automated system, couldn’t get through to a real person. I arrived on time to be told they didn’t have the part. The service individual apologized for the mix up. This is the second time I’ve had an issue. The last time they did a warranty repair and had my car for three days. I received no phone calls from the service department. I had to continue to call to try and get through to a real live person. I eventually got my vehicle and was told that I was lucky that it was a warranty issue otherwise it would have cost me $3,500. Ever since the dealership was sold the service department performance, in my opinion, has noticeably changed for the worse. I will continue to use them for recalls and warranty work but as far as routine maintenance is concerned I have other choices. I’ve been going there for 5 years. They just lost me as a customer!

They were rude on the phone and they hung up. So I went in and they tried the classic bait and switch.

Zero stars. If you want honesty and a dealership with integrity and will respect you and your time, Acura of Concord is not the place for that. Before I drove 3 hours and a wasted Saturday to this Dealership, I called on Monday 10/24 about a White Acura Integra that was listed on Cargurus for over 70 days and the price was recently lowered. The salesperson named A.R. said they had 2 available and confirmed the Cargurus pricing. I told him I will show up on Saturday to check it out. When I arrived on Saturday 10/29 he immediately told me one of the white Integras was sold the night before and the other one was sold last week already. He could have told me this on Monday or when he called at 12pm Saturday to see if I was still coming. They had a Black Integra for me to test drive. I did so because I might as well at that point. The 3 hour drive was miniscule compared to the games and shenanigans this dealership subjected me to. When I sat down the salesperson gave me a list of vehicles coming in and none of them matched my preference. Then he asked me a ridiculous question, "If the car was here, would you buy it today?" I said yes because I didn't drive 3 hours for nothing. Then I said I came because of the price that was listed on Cargurus. He wrote it down and took it to his manager. This went on for about 20 minutes. I asked what are we waiting for? Then finally he said no they can't help me. I even asked if I can order the car. He brushed it to the side saying they can't control inventory. Then he simply walked me out. No offers, no counter offers. No apologies. No managers. Nothing. I know the car was still there. It's still listed on Cargurus and their dealership website as of writing this. They just didn't want to honor their listed price and played games with their lies. I suggest people to look elsewhere for dealerships who will gladly want their business.

Robin Anderson was not the best service manager. She promised updating me on my car a month or so ago and still no update. Funny thing is after a complaint, all of a sudden I get angry words from her. This dealership group needs to retrain their staff or discipline them. They lie and do not keep their word. Very sloppy and poor customer service

HOW can 3 fluid replacements cost over $600? Part costs are not listed, neither is the labor. Charge by the job. Service dude was not nice at all, nobody answered any of my questions. At much more labor cost per hour than anyone else, I will not be going back.

Poor customer service. Not trust worthy. Recommended expensive maintenance items not necessary without checking prior services performed. Braked lining meaurements inconsistant with prior assessments. Refused to honor discount offer.

I made an appointment a week ahead of time to get a recall done on our 2020 RDX I took the day off from work to bring the car down and was told they didn’t have the part ,wow, a call or text would’ve been nice.The last time I deal with that dealership very poor

The whole purchasing process was easy, with no surprises. The dealership was able to deliver exactly as quoted and as promised. Esmeralda, Rob and the finance department were wonderful throughout the entire process. They were very patient answering all my questions. The process was very easy and they made sure I was comfortable throughout the entire experience. The facility was very clean and I was glad there were safety regulations in place throughout the entire dealership. I was able to finance the vehicle I wanted for a great price. Thank you again.