Bob Byers Volvo Cars of Seattle

I purchased a new XC40 R design from volvo Seattle. They gave me a great deal, and treated me really well. They explained the features on the car in detail, and when I had trouble making the park assist on the car working, the salesman (Jacob) was super helpful in teaching it to me. They were also quick to respond via email and phone. The best part was that they delivered my vehicle to my house, and made the buy hassle free! Overall, I give them a thumbs up!

Pricing was very straightforward, and Seattle Volvo had the best quote among five regional dealerships. Shawn and Tom were very helpful in answering all of my questions.

A key issue on our purchase was the ability to add a trailer hitch to the XC60 so we could continue to use our Thule bike rack. We talked about the hitch constantly in person and by text before and after our purchase, and we were repeatedly assured this was possible and could be done. Only after the hitch installation was complete at a cost of over $2000, were we informed by the staff of the service department that the design of Volvo's hitch means it can only be used with a Volvo bike rack, that it is incompatible with our Thule rack, and that there is no adapter available to make it work for our needs. This was a really serious problem, so Volvo of Seattle took responsibility for this mess by removing this hitch, taking the car Rack'n Road to replace it with another hitch, and were supposed to refund the difference of the cost for the new hitch. Not only did Volvo of Seattle failed to notice that the second hitch was installed crooked and had to be reinstalled for a third time, but their sales manager dropped the ball and failed to request a refund check from their parent office in Portland for the difference owed to us. Extremely frustrating experience!

Decided on a Volvo XC90. Went for a test drive, all good, and w/ Covid just my wife and I for as long as we wanted. Two thumbs up! Over the week, exchanged email with another sales rep just to see what a not-negotiating-hard offer would look like. $8K under MSRP. OK. Went back the next weekend to purchase... first offer, just $5K under. Heh. I sent the guy to try again. Came back, closer to the email offer (about $200K difference), still mediocre on trade-in. Named a price $3.5K less. Final, came back another $2.7K under, close enough. I kinda expect this kind of thing at a Chevy dealership (and I went through that); I was hoping for more from a premium dealership. When it came to purchase, sat around for nearly an hour while they did whatever to crank out the paperwork. No idea why and what took so long, as they weren't busy, and they didn't bother to check on me until like 5m before. Was almost going to walk out. Finance guy started, and went in with the Platinum ➝ Bronze add-on packages. All overpriced - the CHEAPEST one being about $10K (ooh! I can pay $1600 for windshield repair! Or I can pay my insurance deductible ($500) and put in on my comprehensive, which is what everyone actually does... smh). At a glance, told the guy I didn't want any of it, he said he had to go through it anyway, fine, he did, then said which one... was surprised when I just said none. Let's move on. Clearly this is where he makes his commission and he just got a goose egg, but again, this is a Volvo dealership, not a Chevy dealership. Signed the rest of the paperwork w/o problem. It was towards the end of the day, so my sales guy said he'd detail the car and deliver it to my house tomorrow and pick up the trade-in. Did that, and done! So reasonable on that front. If you want a Volvo, recommend you come in with a price you want to hit and hold to it. And don't be afraid to play the stupid games (I probably could have gotten another $1K if I had walked out after 30m of waiting and let them know if they really wanted the sale, to call me). They may look nicer than a Chevy dealership, and the car may be priced higher than a Chevy dealership, but they negotiate just like a Chevy dealership. And stay away from the support packages, you're better off with something external or pay-as-you-go.

Went in looking for a slightly used wagon. It was a busy day, but we were still given full attention. The team went above and beyond To find the right vehicle for me. Dani, Tom, Pete and Austin eased my anxiety over this major purchase. This is my first Volvo, and if the vehicle performs as well as the staff - it won’t be my last.

Jacob was very communicative and acommodating, not to mention very pleasant to work with. The technicians fixed my car up perfectly. I am a repeat customer, and I will continue to trust the care of my car with this team.

When we arrived at Volvo, and walked in the door, they knew us by name and told us that they would have the car ready in no time. While Tom checked the car and made sure everything was good to go, Zane had the paperwork ready and all we had to do was sign and initial. Pete and Tom were both great in answering our questions. The down payment came down! Everyone was great! I just love Volvo! Also, Tom is working hard on getting my Volvo On Call transferred over to the new car! I appreciate all the work these Volvo guys did! I'm a happy Volvo driver!

Smooth and straight forward process especially buying during this time. Everything was safe and laid out clearly to ensure the process went well. Travis the salesman was on top of it, went above and beyond. The original vehicle I wanted to purchase he found had a dent in it, told me about it and helped me in choosing another vehicle overnight with no hiccups. Definitely would recommend purchasing a vehicle here and from Travis in particular.

Great people, no pressure! The entire process was a breeze! Highly recommend this dealer for any of your auto needs! Thank you for the efficiency!