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Mercedes-Benz of Hoffman Estates

(1,289 reviews)
Visit Mercedes-Benz of Hoffman Estates
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2015 consumer dealer award
New (847) 348-8434 (847) 348-8434
Used (847) 348-8758 (847) 348-8758
Service (847) 348-8806 (847) 348-8806

Reviews

(1,289 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Hoffman Estates from DealerRater.

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Best Mercedes-Benz dealership in ChicagoLand Area.

Best Mercedes-Benz dealership in ChicagoLand Area. They really care about getting the best deal on what you want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you!

Julio Ramirez was outstanding.

Julio Ramirez was outstanding. I was a walk-in customer with a flat tire and Julio & Able made the process extremely easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy to have been able to get you back on the road!

Really friendly staff and easy to work with to purchase a

Really friendly staff and easy to work with to purchase a vehicle from hundreds of miles away! I highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you!

Peter Fiorita was excellent to deal with and really knows

Peter Fiorita was excellent to deal with and really knows the Mercedes products. The GM, Mike Connolly really makes me feel like part of the family. I highly recommend Peter and Mike for your Mercedes needs. Really great dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the opportunity to earn you business.

Abe was by far one of the most attentive salesperson I

Abe was by far one of the most attentive salesperson I have had the pleasure of working with. We purchased the car from out of state and he went out of his way to send videos of the vehicle, specs all while providing constant updates of the process. He along with Charlie in finance made the process as smooth and easy as actually being in the dealership! Can’t thank you both enough

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the opportunity to earn your business. Thank you for sharing your experience with our team member.

Great expierience with the team in my purchase of my

Great expierience with the team in my purchase of my vehicle. Very helpful and kind from start to finish every year.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five stars and the opportunity to earn your business.

Very helpful in dealing with us for the vehicle

Very helpful in dealing with us for the vehicle purchased. Abs was great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you!

Nina, you are wonderful and amazing person!

Nina, you are wonderful and amazing person!!! Thank you so much for your assistance and patience!!! See you around!:)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our team member. We appreciate you!

All-around good experience… Oliver was extremely

All-around good experience… Oliver was extremely helpful/friendly from the start even stayed almost 2 hours after to get the deal done.. we will definitely be back soon🙂

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle. Thank you for the five stars.

Alec was great to work with but the finance guys were a...

Alec was great to work with but the finance guys were a little bit rude and arrogant. He kept trying to question why I don’t want a warranty after I refused it. He started giving me this gimmick about software updates breaking the car. It was just awkward. How ever I understand they want commission. My advice is, take it easy, don’t be so pushy. Other than this, the experience was great.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback on your experience with us. We appreciate your business and feedback always gives us the opportunity to achieve our five star goal.