Great Lakes Honda West

I attempted to purchase a car from this dealership on August 12th, 2025, and it turned into the most frustrating, unprofessional experience I’ve ever had with any business — let alone a car dealer. The car had a small scratch when I first saw it, and I was assured by the sales staff that their “paint guy” would fix it before delivery. I was told he only comes in on Fridays, so I agreed to wait until the end of the week. That turned into an absolute mess. On Friday, I called (because no one bothered to reach out to me), and I was told he was late. A few hours later, I called again and was told the car was being worked on and would be delivered first thing Saturday morning. Saturday came — no car, no update, no communication. I called again and got yet another excuse. Now the car would be ready Monday. Monday came and went, still nothing. Finally, on Tuesday, I got a call — from Andrew (the ONLY helpful person there) — asking if the car needed to be delivered. It was beyond clear that no one at this dealership talks to each other or has a clue what’s going on. When the car was finally delivered, not only was the scratch still there — it looked worse. I sent photos to Andrew, and he agreed it wasn’t fixed properly and took the car back. If it weren’t for him, I’m convinced I’d still be waiting for someone to acknowledge there was even an issue. And just to add insult to injury, the rental car they gave me during all of this REEKED of cigarettes, had broken pieces inside, and stains everywhere. That’s the level of care they put into everything. At that point, I had enough. I chose to back out of the deal completely and asked for my down payment and trade back. I’ve now spoken with FOUR different people — Nathan, Patrick, Sullivan, and Aramis — and not one of them followed through or kept me informed. I had to chase every single update, and every person had a different story. Total chaos. This entire ordeal dragged on for three weeks. Not one apology. No accountability. Just excuse after excuse and zero professionalism. Oh — and to top it all off, they quoted me 8.65% interest through their preferred lender. I ended up buying a better car from Bobby Rahal Honda in Mechanicsburg, who got me 5.99% without any hassle. Somehow they had no issue finding me a lower rate, which makes me wonder if this dealership was padding their profit through shady lender deals. Bottom line: this dealership is a joke. Disorganized, unprofessional, and dishonest. If you value your time, money, and sanity — stay far, far away.

Mohammad Alfar from Great Lakes Honda Elyria Ohio was amazing. He had great service, GREAT personality, very speedy and gave the best advice.

Absolutely terrible! Couldn’t test drive the car, pushed the car down our throat, then once we left with car it stalled not even 2 mins up the road. Mo was a terrible salesman and just rushed the entire process. Very disappointing. Will not ever return here for a car ever again. Didn’t have the car for even 3 months consecutively, and the engine blew up. Worst place with some grimy xxx salespeople.

Words can’t even express how much I appreciated Mo at Great Lakes Honda West. He was not only super kind/funny but did not pressure a sale on me. He sat and listened to me and what I needed out of a car. If you are interested in a Honda vehicle I would 100% recommend Great Lakes Honda West and Mo.

Went to look at a car, ended up buying one . Mo was awesome from beginning to the end , took great care of us and explained the whole process while answering questions and being patient. Coming to see Mo for our next car

Mo and Sullivan helped me soooo much getting my vehicle! I’m so grateful and amazed at how hard they worked to make sure I pulled off with the perfect car and the exact car I asked for at that! Thank you so much

Gino was very helpful, professional, and genuine to work with. He stayed after hours to allow us to test drive and explain all options. unfortunately the exact vehicle we were looking for was not on the lot or else we would have loved to continue to work with him! thank you for your time Gino

Walked in yesterday got to test drive the car and it was great. Had amazing customer service

The trade in was under priced and finance wasn't accurate on credit score given

Mo Alfar was a tremendous help. He took the time to understand what we were looking for. Would highly recommend him to anyone looking for a new car.