Larry H. Miller Casa Chrysler Jeep

Trent the service advisor was knowledgeable and helpful throughout the process. I recommend them totally.

Up charges on service work A simple oil change becomes $800+ service Seems always trying to bill for more work

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Today’s service rep, Trent, was exceptional. He communicated with me through the whole process. I was very please with the repairs were completed in a timely manner.

The service department is NOT interested in customer service. I had an appointment for an oil change, at checkin was told they may not be able to also do the tire rotation because they only have one lift for my truck. I said that wasn’t necessary. Two hours later I asked how things were going as I wasn’t getting text updates. They told me again that they couldn’t rotate the tires because the lift was being used. I assumed they had already done the oil change, so bring it up and I’ll be on my way. They said they would do the inspection and bring it up. 30 minutes later they brought the truck up to the front, said they had to do the oil change on the floor, but everything else was fine. Service advisor did not apologize for taking so long until I questioned why they took so long for just an oil change and they didn’t update me with texts. Advisor did not go over the inspection report and did not give me a copy. I actually assume they didn’t even do one to save time! Worst service ever!!

The work on my vehicle appears to have been done properly. There were many part availability issues. I dropped me Jeep off on January 25 and it was not fully repaired until March 15th. The service technician did not keep me informed on the status of the repairs unless I sent a text with my inquiry. Each time I sent a text, she did respond. My repair completion date kept being delayed. As the repairs were very expensive, I was disappointed. I will not be in the market for a new vehicle within the next few years, but will most likely purchase at a non Larry Miller dealership, as I need a better service repair experience.

It was painless and very easy to work with the staff. I would highly recommend for the service.

Trent, the service advisor, was very helpful. The whole process should have been done in an afternoon, but took 1.5 days due to part mix up.

This service visit was great (Ive had issues in the past unfortunately). Quick, efficient and overall great. Nikolas did a great job. I will now start requesting him in the future.

Very clean easy to work with. Friendly staff that seem to know their stuff. Work needed to be done was accomplished much faster than I expected and documented much better than I hoped. My preferred Jeep dealer.