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Family Certified Motors

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (37 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 4:00pm
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Sales Service
Monday 9:00am–6:00pm 9:00am–4:00pm
Tuesday 9:00am–6:00pm 9:00am–4:00pm
Wednesday 9:00am–6:00pm 9:00am–4:00pm
Thursday 9:00am–6:00pm 9:00am–4:00pm
Friday 9:00am–6:00pm 9:00am–4:00pm
Saturday 10:00am–5:00pm Closed
Sunday 10:00am–2:00pm Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (37 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Family Certified Motors from DealerRater.

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I'm very happy &: satisfied with my experience with Matt

I'm very happy &: satisfied with my experience with Matt at FC Motors LLC. I love my new (used) SUV! I highly recommend this dealership. Thanks again Matt, you ROCK! ❤️

I'm very happy &: satisfied with my experience with Matt

I'm very happy &: satisfied with my experience with Matt at FC Motors LLC. I love my new (used) SUV! I highly recommend this dealership. Thanks again Matt, you ROCK! ❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Outstanding cars.

Outstanding cars. Amazing Staff. Excellent for the price. This is a FAMIY owned business. Very helpful from start to finish.

Outstanding cars.

Outstanding cars. Amazing Staff. Excellent for the price. This is a FAMIY owned business. Very helpful from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Consumer response

Outstanding cars. Amazing Staff. Excellent for the price. This is a FAMIY owned business. Very helpful from start to finish.

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The first 6 months

Bought a car. In the first 6 months, I had to change both front axles and problems with the transmission. The car shaking when taking foot off the gas in low speed.

The first 6 months

Bought a car. In the first 6 months, I had to change both front axles and problems with the transmission. The car shaking when taking foot off the gas in low speed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awful

If I could give 0 stars I would. These people are professional scammers. Selling cars “unknowingly” with serious work that needs to be done. Ripping off the customers who trust them. We bought a car and it ended up needing thousands of dollars worth of work. They have made no efforts to help solve the issue. Every car on this lot needs to be taken away from them so they do not continue to rip people off. Karma will come to this dealership, if that’s what you’d like to call it.

Awful

If I could give 0 stars I would. These people are professional scammers. Selling cars “unknowingly” with serious work that needs to be done. Ripping off the customers who trust them. We bought a car and it ended up needing thousands of dollars worth of work. They have made no efforts to help solve the issue. Every car on this lot needs to be taken away from them so they do not continue to rip people off. Karma will come to this dealership, if that’s what you’d like to call it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Do your business elsewhere…

I reached out to a salesman named “David” to view a 2011 Mazda Sport. The listing on Cars.com had me and my sister excited. That excitement quickly washed away when we arrived onto their crowded and poorly managed lot. No David around, as he said he would be. Car had a flat so we couldn’t test drive in the state of NH, which is just asking for trouble. The tending salesman said it was sold as is, and it hadn’t even been inspected recently. The website didn’t mention the cars condition, and it didn’t mention being sold “as is”. I was looking forward to doing business with this place, but all of those red flags caused me to do business elsewhere. Please beware, very scummy place based on my experience.

Do your business elsewhere…

I reached out to a salesman named “David” to view a 2011 Mazda Sport. The listing on Cars.com had me and my sister excited. That excitement quickly washed away when we arrived onto their crowded and poorly managed lot. No David around, as he said he would be. Car had a flat so we couldn’t test drive in the state of NH, which is just asking for trouble. The tending salesman said it was sold as is, and it hadn’t even been inspected recently. The website didn’t mention the cars condition, and it didn’t mention being sold “as is”. I was looking forward to doing business with this place, but all of those red flags caused me to do business elsewhere. Please beware, very scummy place based on my experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Fabulous & Friendly

We went into the dealership to look at a truck for my husband that he saw online. We were there when they first opened. Alina got us plates and we took it for a ride. My husband loved it. We went inside , did our paperwork and were out in less than an hour. Everyone was so friendly. We would definitely recommend anyone to check their selection out. We will definitely be back in the near future. Thank you so much.

Fabulous & Friendly

We went into the dealership to look at a truck for my husband that he saw online. We were there when they first opened. Alina got us plates and we took it for a ride. My husband loved it. We went inside , did our paperwork and were out in less than an hour. Everyone was so friendly. We would definitely recommend anyone to check their selection out. We will definitely be back in the near future. Thank you so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Time wasters.

Even ONE star is me being kind. Do not even bother wasting your time. No vehicles on the lot are inspected, you cannot test drive unless you put $100 deposit down wait a few days and they inspect it. Alina had me drive TWO hours down knowing I wanted to pick this vehicle up with the understanding it was fully inspected and ready to go. We arrived to find they just put it on a lift, it is not in fact inspected as they claimed in their listing, it requires a ball joint for inspection sticker. Option to sit around and wait HOURS on repair or they actually offered me to leave with this uninspected vehicle with known problems to drive 2 hours home. 90% of vehicles listed on their site are not actually inspected yet. Seriously. Do. Not. Bother. False advertising at its best. Don't give them a dime of your hard earned money.

Time wasters.

Even ONE star is me being kind. Do not even bother wasting your time. No vehicles on the lot are inspected, you cannot test drive unless you put $100 deposit down wait a few days and they inspect it. Alina had me drive TWO hours down knowing I wanted to pick this vehicle up with the understanding it was fully inspected and ready to go. We arrived to find they just put it on a lift, it is not in fact inspected as they claimed in their listing, it requires a ball joint for inspection sticker. Option to sit around and wait HOURS on repair or they actually offered me to leave with this uninspected vehicle with known problems to drive 2 hours home. 90% of vehicles listed on their site are not actually inspected yet. Seriously. Do. Not. Bother. False advertising at its best. Don't give them a dime of your hard earned money.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Family Certified Motors

Great selection of used cars, I was able to test drive 4 cars and only went there to see 1. Family run business, very passionate and kind people. Very easy to deal with and made my car shopping experience much easier. I am from out of the state (shop is located in NH), and it has been said to me that I will have no problems with registering the vehicle in my state (because of the rebuilt title). Overall I was very pleased.

Family Certified Motors

Great selection of used cars, I was able to test drive 4 cars and only went there to see 1. Family run business, very passionate and kind people. Very easy to deal with and made my car shopping experience much easier. I am from out of the state (shop is located in NH), and it has been said to me that I will have no problems with registering the vehicle in my state (because of the rebuilt title). Overall I was very pleased.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Total rip off they need to be shut down

They will sell you a car from a salvage yard and not tell you. They will claim they will fix everything in the car that needs to be done. Well they had 2 chances to fix my car and now I’m going to the attorney generals office. Their was water damage and my car smells and was never told. Please don’t go here they are dishonest big time.

Total rip off they need to be shut down

They will sell you a car from a salvage yard and not tell you. They will claim they will fix everything in the car that needs to be done. Well they had 2 chances to fix my car and now I’m going to the attorney generals office. Their was water damage and my car smells and was never told. Please don’t go here they are dishonest big time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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worst of worst

Worst place to buy a car. Never recommend to anyone.

worst of worst

Worst place to buy a car. Never recommend to anyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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