Reviews
Write a reviewLacking communication
The lack of communication was a big issue for me, I had to keep calling to find out anything.
Lacking communication
The lack of communication was a big issue for me, I had to keep calling to find out anything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback, and we apologize for any inconvenience caused by the lack of communication. We understand the importance of staying informed throughout the car-buying process, and we sincerely apologize for falling short in this regard. Your experience is valuable to us, and we appreciate your honesty. If there's anything specific you'd like to discuss or if there are ways we can make amends, please feel free to reach out. We're committed to improving and ensuring a better experience for our customers.
SJ Mitsubishi
Google would not allow another review. They should be recognized for consistent high standard of service after multiple scheduled maintenances. Highly recommend, per usual.
SJ Mitsubishi
Google would not allow another review. They should be recognized for consistent high standard of service after multiple scheduled maintenances. Highly recommend, per usual.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
San Jose Mitsubishi Motors Service Center
The Service Manager, Long Hoang, was especially helpful to me at drop-off prior to service. He helped me determine the most important services that my car required and explained clearly what the next service for the car would require and cost. The waiting area was clean, quiet and had free Wi-Fi so I could work while I waited. The car was finished in under an hour (which was wonderful) and then washed before I picked it up. Overall, I would highly recommend using the San Jose Mitsubishi Center on Stevens Creek Blvd. to service their vehicles.
San Jose Mitsubishi Motors Service Center
The Service Manager, Long Hoang, was especially helpful to me at drop-off prior to service. He helped me determine the most important services that my car required and explained clearly what the next service for the car would require and cost. The waiting area was clean, quiet and had free Wi-Fi so I could work while I waited. The car was finished in under an hour (which was wonderful) and then washed before I picked it up. Overall, I would highly recommend using the San Jose Mitsubishi Center on Stevens Creek Blvd. to service their vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Karen A Salamy, we're happy to hear you had such a positive experience with our team! Thanks for taking the time to leave a review.
LIARS, CHEATERS AND THIEVES...
Was promised a full tank of gas, paying nearly $200, for non of the services preformed here in San Jose, if I drove there. My car was damaged horribly and blood droplets left in back drivers side door foot area.. among the rest of the filth. The director of sales in Hayward, promised to change the bad taste left in my mouth, as he constantly stated, If I allowed them too. I drove away, with AGAIN a filthy car, OH! they did spray tire shine, as they are known for, on a dirty car, never washed. NO GAS! The so called manager, knows nothing about wha'ts going on! NOR DOES ANYONE ELSE!! NO COMMUNICATION!!! FROM ANY LEVEL!!! I can check my own oil, I can cheeck my windshield fluid! I can see! and check my tire pressure!!6! $174.00 and a week later, 5 hrs of my time was wasted, so that the guy can tell me he checked all fluilds. WTH!!! Drove 45 minutes there and back!!! FOR NOTHING!!!
LIARS, CHEATERS AND THIEVES...
Was promised a full tank of gas, paying nearly $200, for non of the services preformed here in San Jose, if I drove there. My car was damaged horribly and blood droplets left in back drivers side door foot area.. among the rest of the filth. The director of sales in Hayward, promised to change the bad taste left in my mouth, as he constantly stated, If I allowed them too. I drove away, with AGAIN a filthy car, OH! they did spray tire shine, as they are known for, on a dirty car, never washed. NO GAS! The so called manager, knows nothing about wha'ts going on! NOR DOES ANYONE ELSE!! NO COMMUNICATION!!! FROM ANY LEVEL!!! I can check my own oil, I can cheeck my windshield fluid! I can see! and check my tire pressure!!6! $174.00 and a week later, 5 hrs of my time was wasted, so that the guy can tell me he checked all fluilds. WTH!!! Drove 45 minutes there and back!!! FOR NOTHING!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Happy Shopper
I went in looking for a Used Car. Wasn't sure which one. The salesman that helped me was Really nice, and not pushy at all. He also knew the product well. The Sales Manager even greeted me and made himself available to us. Finance paperwork was also quick and painless. What a Great Car shopping experience. I didn't think it was possible, but SJ Mitsubishi staff made it a Great experience. Thanks for treating me like family Guys. I'm definitely coming back for my next car purchase.
Happy Shopper
I went in looking for a Used Car. Wasn't sure which one. The salesman that helped me was Really nice, and not pushy at all. He also knew the product well. The Sales Manager even greeted me and made himself available to us. Finance paperwork was also quick and painless. What a Great Car shopping experience. I didn't think it was possible, but SJ Mitsubishi staff made it a Great experience. Thanks for treating me like family Guys. I'm definitely coming back for my next car purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jenny, thank you for your kind review; we are happy to pass along your comments to the team here at San Jose Mitsubishi! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!