Reviews
Scammers!
Scammers! Thieves! Liars! Dishonest people at this location. Watch these people like a hawk. My husband says they advantage of women there and never take my car there again..BEWARE OF CARLOS CAVE
Scammers!
Scammers! Thieves! Liars! Dishonest people at this location. Watch these people like a hawk. My husband says they advantage of women there and never take my car there again..BEWARE OF CARLOS CAVE
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
- Kent Owens
- Christian Simon
- Christina Carson
- Mike Zinda
- Bryon Burdette
- Joey Pomodoro
- Nick Cruz
- Tracey Cach
- Robert Escobosa
- Kyle Reid
- Carlos Cave
- Kevin Keon
- Peter Agerton
- Jared Ivey
- Richard Williams
- Russ McDuffie
- Shawn Mathison
- Raj Kundiwala
- Tony Soltero
- Steve Armstrong
- Bill Axtell
- Cyole Baker
- Erich Fieldler
- Ionita Razvan
- Khalid Jaber
- Grace Lykins
- Daren Malone
- Homer Mendoza
- V Moua
- Gustavo Reynoso
- Rick Saelee
- Angel Sanchez
- Basel Simirrioti
- Alejandro Vega
- Tony Uzoh
We're very concerned to read your review. This type of feedback is taken very seriously and we would like to understand more about what happened during your visit. Please call me so that we can address this properly and work towards a resolution. Thank you for bringing this to our attention. Jared Ivey - Sales Manager - jaredivey@lithia.com
I have been a Lexus customer for 12 years and have not
I have been a Lexus customer for 12 years and have not have any problems until i reached 120K. service. Thereafter, they flag everything that could be wrong w/ your car to upsell their services. They follow up with a report and video to inform you that your car is in danger even though a lot of the identified items are not substantiated. I basically paid over $2K for a spark plug change and visual/preventative inspection, which seems pretty costly! This cost does.not include the oil change and tire rotation that I already had done. I will now seek an independent service provider that came highly recommended to determine if my car really needs a new radiator vs. a cap gasket, shock absorbers (even though my car is not bouncing around), etc. Wished I had done this before, but I trusted Lexus so I didn’t think about it. This business model needs to change to gain the customer’s trust and long-term loyalty. On the other hand, Lexus did an excellent job on my car detail although, they missed the passenger side handle section, interior ceiling, and trunk shade.
I have been a Lexus customer for 12 years and have not
I have been a Lexus customer for 12 years and have not have any problems until i reached 120K. service. Thereafter, they flag everything that could be wrong w/ your car to upsell their services. They follow up with a report and video to inform you that your car is in danger even though a lot of the identified items are not substantiated. I basically paid over $2K for a spark plug change and visual/preventative inspection, which seems pretty costly! This cost does.not include the oil change and tire rotation that I already had done. I will now seek an independent service provider that came highly recommended to determine if my car really needs a new radiator vs. a cap gasket, shock absorbers (even though my car is not bouncing around), etc. Wished I had done this before, but I trusted Lexus so I didn’t think about it. This business model needs to change to gain the customer’s trust and long-term loyalty. On the other hand, Lexus did an excellent job on my car detail although, they missed the passenger side handle section, interior ceiling, and trunk shade.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and understand your concerns. It's never our intention to make our valued guests feel pressured or upsold, so we will make sure to share your comments with our team to ensure we are providing consistent service and communication as well. I hope that your issues can be addressed and that we can restore your confidence in us down the line, but in the meantime, if there's anything we can do, please share your contact information or give me a call. Russ McDuffie - Service Director - 916.465.6291
As usual, had a great experience at Lexus of Sacramento!
As usual, had a great experience at Lexus of Sacramento! My service advisor, Tracey Cach provided great service as usual!
As usual, had a great experience at Lexus of Sacramento!
As usual, had a great experience at Lexus of Sacramento! My service advisor, Tracey Cach provided great service as usual!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mike, we are proud to have Tracey on our team and pleased to hear that your service experience was excellent. We truly value your repeat business at Lexus of Sacramento!
First time working with Christina.
First time working with Christina. She was very helpful and responded to my requests in a positive manner. My issue was simple and handled with quality care. I would request Christina if I had another problem with my ES 350.
First time working with Christina.
First time working with Christina. She was very helpful and responded to my requests in a positive manner. My issue was simple and handled with quality care. I would request Christina if I had another problem with my ES 350.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Julio, we’re happy to hear Christina provided helpful and efficient service at Lexus of Sacramento. We’ll be sure to pass along your appreciation! Thank you!
Basel is very knowledgeable, customer oriented and
Basel is very knowledgeable, customer oriented and professional. Fast service and excellent experience. Clean waiting area.
Basel is very knowledgeable, customer oriented and
Basel is very knowledgeable, customer oriented and professional. Fast service and excellent experience. Clean waiting area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stephen, we are happy to hear about your excellent experience with Basel. Thank you for choosing Lexus of Sacramento and for sharing your feedback!
I was very satisfied with the service Lexus of Sacramento
I was very satisfied with the service Lexus of Sacramento provided today! Nick was very friendly and helpful!
I was very satisfied with the service Lexus of Sacramento
I was very satisfied with the service Lexus of Sacramento provided today! Nick was very friendly and helpful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dion, we're delighted to hear that Nick made your experience at Lexus of Sacramento so positive! We truly appreciate your business and hope to see you again down the road.
Basel was great!
Basel was great! He’s friendly, knowledgeable and took care of my needs quickly. Dealership is clean and all associates have been professional and friendly.
Basel was great!
Basel was great! He’s friendly, knowledgeable and took care of my needs quickly. Dealership is clean and all associates have been professional and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hassan, thank you for sharing your wonderful review of Basel and the team at Lexus of Sacramento! We look forward to seeing you again down the road!
I really enjoyed Shame at Lexus.
I really enjoyed Shame at Lexus. Even though I made a mistake on my appointment she was very kind and personable with me and she made me feel welcomed. The service was excellent. I have been to this Lexus dealership the last 2 years and I always feel welcome. Thank you Pham for being who you are a very kind and helpful person. I look for to doing business in the future with you.
I really enjoyed Shame at Lexus.
I really enjoyed Shame at Lexus. Even though I made a mistake on my appointment she was very kind and personable with me and she made me feel welcomed. The service was excellent. I have been to this Lexus dealership the last 2 years and I always feel welcome. Thank you Pham for being who you are a very kind and helpful person. I look for to doing business in the future with you.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Al, thank you for sharing your awesome feedback about Shame and Pham! It's wonderful to hear that they made you feel welcomed and provided excellent service. We look forward to serving you again at Lexus of Sacramento!
First time meeting Homer and he was friendly and
First time meeting Homer and he was friendly and knowledgeable with the service process. The experience was smooth and quick. I appreciated Homer’s professionalism and great attitude!
First time meeting Homer and he was friendly and
First time meeting Homer and he was friendly and knowledgeable with the service process. The experience was smooth and quick. I appreciated Homer’s professionalism and great attitude!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Jayne, thank you for sharing your experience! We're thrilled to hear Homer made your visit to Lexus of Sacramento such a positive one. We look forward to working with you again!
Had a great experience at Lexus of Sacramento with the
Had a great experience at Lexus of Sacramento with the maintenance on my car that was scheduled
Had a great experience at Lexus of Sacramento with the
Had a great experience at Lexus of Sacramento with the maintenance on my car that was scheduled
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Frank, it was our pleasure to assist you here at Lexus of Sacramento!