Reviews
Write a reviewThe service department can't seem to complete a repair,
The service department can't seem to complete a repair, but they are very good at charging high prices and tacking on fees ("that they use to buy gloves and stuff for their workers"). The GM would not take or return my call; I was told that he is "super busy" (so am I BTW). I'll never buy from this dealership again, and I certainly won't waste more money on their "service" center. In fact, I would never again consider buying a Nissan after my experiences with Gray Daniels.
The service department can't seem to complete a repair,
The service department can't seem to complete a repair, but they are very good at charging high prices and tacking on fees ("that they use to buy gloves and stuff for their workers"). The GM would not take or return my call; I was told that he is "super busy" (so am I BTW). I'll never buy from this dealership again, and I certainly won't waste more money on their "service" center. In fact, I would never again consider buying a Nissan after my experiences with Gray Daniels.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
It’s was a wonderful experience with my salesman Garrett
It’s was a wonderful experience with my salesman Garrett Walker. Would recommend him to anyone who wants to shop for a new or used car.
It’s was a wonderful experience with my salesman Garrett
It’s was a wonderful experience with my salesman Garrett Walker. Would recommend him to anyone who wants to shop for a new or used car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Not satisfied at all.
Not satisfied at all. I feel lied to about the vehicle condition. The vehicle has multiple maintenance and mechanical issues, and you still sold the vehicle to me. That’s basically vehicle fraud. I would like to speak with a manager. There were several errors in the paperwork of vehicle far as false mileage and vehicle was still sold. I would like to talk to manger or management about the issues. Please let me know a date and time that works for the manager. If f doesn't work, I’ll be happy to involve legal action
Not satisfied at all.
Not satisfied at all. I feel lied to about the vehicle condition. The vehicle has multiple maintenance and mechanical issues, and you still sold the vehicle to me. That’s basically vehicle fraud. I would like to speak with a manager. There were several errors in the paperwork of vehicle far as false mileage and vehicle was still sold. I would like to talk to manger or management about the issues. Please let me know a date and time that works for the manager. If f doesn't work, I’ll be happy to involve legal action
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Be Aware
2 days after I bought a vehicle from here, the a/c went out and they refused to pay to repair it or buy back the vehicle. They tried to charge me $1800 to fix it. It's been in service twice and I've had it 13 days. After arguing, they agreed to trade the vehicle for a new one, but still want me to pay for the leak in the a/c that was already there, and they tried to make my payment $800 a month on the trade. They also refused to apply our $1000 down payment to the new car. BTW Our credit scores were good, and they gave us 14% apr. I am in the process of getting 6% by refinancing, since I am stuck with it.
Be Aware
2 days after I bought a vehicle from here, the a/c went out and they refused to pay to repair it or buy back the vehicle. They tried to charge me $1800 to fix it. It's been in service twice and I've had it 13 days. After arguing, they agreed to trade the vehicle for a new one, but still want me to pay for the leak in the a/c that was already there, and they tried to make my payment $800 a month on the trade. They also refused to apply our $1000 down payment to the new car. BTW Our credit scores were good, and they gave us 14% apr. I am in the process of getting 6% by refinancing, since I am stuck with it.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Got me fixed right on up
I don’t like doing reviews but every time I have a service done at gray Daniels Nissan north I always get a request to do one. I was out running errands and taking my furbaby to the vet early Saturday morning November 19th. I had already had a notification on my dashboard for a couple days for low tire pressure and decided to stop by gas station to air up. I did good with 3 tires but the fourth tire i ended up bending the stem valve. A nice lady helped me put a spare on and I rushed to nissan dealership, fortunately it was open and about an hour or little longer they fixed it. I was so relieved. Had to go pickup my furbaby.
Got me fixed right on up
I don’t like doing reviews but every time I have a service done at gray Daniels Nissan north I always get a request to do one. I was out running errands and taking my furbaby to the vet early Saturday morning November 19th. I had already had a notification on my dashboard for a couple days for low tire pressure and decided to stop by gas station to air up. I did good with 3 tires but the fourth tire i ended up bending the stem valve. A nice lady helped me put a spare on and I rushed to nissan dealership, fortunately it was open and about an hour or little longer they fixed it. I was so relieved. Had to go pickup my furbaby.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Customer Service Team at Gray-Daniels Nissan North
Don’t do it
Multiple issues arose while purchasing my car from here. And I mean MULTIPLE. The “manager” offered zero assistance. Actually, never met the guy as he wouldn’t even come out from his office to say hello. Really disappointing experience. I will say I also am at fault for not checking more thoroughly and assuming the car would function at least until I made it home that same evening! Not the case. The “solution” to this issue was so far from ideal, it’s laughable. Anyways, good luck to you if this is the spot you end up searching for your new car.
Don’t do it
Multiple issues arose while purchasing my car from here. And I mean MULTIPLE. The “manager” offered zero assistance. Actually, never met the guy as he wouldn’t even come out from his office to say hello. Really disappointing experience. I will say I also am at fault for not checking more thoroughly and assuming the car would function at least until I made it home that same evening! Not the case. The “solution” to this issue was so far from ideal, it’s laughable. Anyways, good luck to you if this is the spot you end up searching for your new car.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us. We would like to discuss what you’ve detailed regarding your most recent visit. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. A member of our management team will be reaching out to you shortly. Sincerely, The Customer Service Team at Gray-Daniels Nissan North
Wonderful experience
Will never shop anywhere else! Excellent service and quick response. The sales staff was incredible. Was in and out in under an hour. Best car buying experience ever!
Wonderful experience
Will never shop anywhere else! Excellent service and quick response. The sales staff was incredible. Was in and out in under an hour. Best car buying experience ever!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your business and your review! Thanks from the Gray-Daniels Nissan North Team, Daniel!
johnny jones
Best car buying experience hands down!!! love these guys!!! The staff was very knowledgeable and friendly.. Mark the sales professional was outstanding!! I will shop here for all my transportation needs!
johnny jones
Best car buying experience hands down!!! love these guys!!! The staff was very knowledgeable and friendly.. Mark the sales professional was outstanding!! I will shop here for all my transportation needs!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks, Johnny! We're glad to have you as a Gray-Daniels Nissan North customer!
Ms. Jarvis
Great overall experience. Clean building and the staff were friendly. The process was not difficult at all. I will definitely recommend my family and friends.
Ms. Jarvis
Great overall experience. Clean building and the staff were friendly. The process was not difficult at all. I will definitely recommend my family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We’re glad we could deliver a 5-star experience, thank you! - The Gray-Daniels Nissan North team
Would recommend anyone to buy a car from here
Excellent customer service one of my best experience ever at a dealership I would tell anyone if your interested in a Nissan check them out
Would recommend anyone to buy a car from here
Excellent customer service one of my best experience ever at a dealership I would tell anyone if your interested in a Nissan check them out
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are honored to receive your support, thank you! - Gray-Daniels Nissan North Team
