Toyota of Keene

4 hours ago New If you’re a big believer in small, friendly, family-style businesses with that local mechanic shop feel, Toyota of Keene is the place to go. Here, you meet real down-to-earth people who are polite, honest, professional, and truly responsive to your needs.The service is top-notch: your car is cared for by certified Toyota mechanics, so you get the best of both worlds — the personal attention of a small shop and the quality/warranty of a dealership. I don’t mind driving there from MA just to get that kind of care. I’m personally not looking for fancy coffee machines or big TV screens in the waiting area — because we all know who ends up paying for those extras. What matters to me is real customer service, fair treatment, and expert work on my vehicle. That’s exactly what Toyota of Keene delivers. Highly recommend!

I’m very disappointed with my recent experience at Fenton Toyota, particularly with the service department’s failure to identify a serious tire issue and their mishandling of the warranty process. I had new tires installed around 22,000 miles and brought my Toyota Celsior in for multiple recommended services. At no point did anyone at Fenton Toyota mention abnormal tire wear or the need for an alignment. It wasn’t until I visited a different Toyota dealership that I was told all four of my tires were completely bald—a dangerous and unexpected issue for tires rated at 60,000 miles. When I returned to Fenton, they claimed the problem was due to misalignment, something their own service team failed to catch during regular maintenance. Even worse, I was told a warranty claim had been submitted to Toyo Tires—but when I contacted Toyo directly, I found out no one from the dealership had ever reached out to them. Jason Hernandez, the manager, was particularly unhelpful. Instead of working with me to resolve the issue or advocate on my behalf, he upcharged the replacement tire costs—bringing the total to nearly $900—and still only offered a $250 rebate. This didn’t reflect any real effort to make the situation right or acknowledge the dealership’s oversight. I also had to specifically request service records and tire tread depth readings—basic information that should have been provided without hesitation. As someone who trusted this dealership for service, I feel let down. Fenton Toyota—and especially Jason Hernandez—showed a complete lack of accountability, professionalism, and customer care. I would strongly caution others to double-check everything and not assume this service department is looking out for your safety or your best interest.

Great staff, wonderful service, and very reasonable pricing. I was extremely satisfied with my experience there.

First time at dealership. Jason was exceptional !! We will be back. Great place. Love my tacoma. Thank you very much. I feel Jason was very upfront and honest. How refreshing. Thanks again the gyles.

I brought in my Tundra to have the right rear wheel bearings replaced. I was required to make a diagnostic appointment to confirm this, and I was NOT informed that there would be a charge of $129 for confirming what I already knew. My "diagnostic" appointment was at 11:00 and I did not hear back from them until a few minutes before they closed that nothing had been done yet. The following day, after claiming that they had sent an email with a written estimate that morning, there was no email. Eventually I was given an estimate over the phone, and by then I had lost confidence, and decided to pick up my vehicle and get further estimates before committing. Eventually I did get an email estimate with a long list of recommendations for non-critical work. When I decided to postpone the authorization, they imposed a charge of $129 specifically to confirm the problem I already knew about. The diagnostics that produced a laundry list of recommended non-critical services was "complementary. The $129 I had to pay just to get my keys back came as a total shock. I don't believe that the blame belongs to the service manager, but to the overall management of the dealership. I will not buy a car or seek service again from Fenton dealerships.

They sold a car out from under me while I was setting up a deposit and a long distance meeting to see the car. I kind of understand but they delayed getting back to me and I felt I wasn’t given a chance to buy the car. They were not forthcoming with the situation.

Excellent customer service. The overall experience that started with the online customer service team then moved to work with CJ who coordinated the sales process for me until I purchased the car was outstanding. There were no surprises during closing the deal they even matched my bank pre-approval. Definitely will go back for my next purchase!!!

Great, efficient experience. Welcoming, knowledgeable staff. I was able to get a great deal on a new Toyota Crown XLE.

My experience was great from the time I walked into the dealership and met with Sean Parent to driving my new car home! Sean explained all the bells & whistles to me and set up all the technology and linked it to my phone. During the test drive Sean also pointed out all the options for driver assistance. Overall I would highly recommend Sean for his expertise and ease in the sales process. Thank you, Sean!

Great experience buying my car here, Nick and the team were very helpful and made my experience easy and enjoyable. Highly recommend.