Camelback Volkswagen

I have been reading the reviews and I wish I had before I bought my 2023 Taos there. I have had nothing but trouble with it and believe all the 1 star reviews for the service department. My car barely has 10,000 miles on it, my infotainment system hasn’t worked for about a year. The first time I took it in to get repaired I was told it just needed a software update and when I drove away it stopped working and when I called I was made to feel like it was my problem. Took it in again about 3 weeks ago to get it repaired and regular oil change. My car got the green light everything was good (they needed to order a part for my radio)Two days later 3 lights went on, my stop/start, lane assist and remote start stopped working. Took it in today was called and told me they need to keep it overnight and have no loaners for me. Granted I can uber to work but they should pay for it. Please help yourself and go to any other VW dealership to purchase or service a car, this one cares nothing about their customers.

No pressure, professional throughout the whole buying experience. We will not go to a different dealership, they have a customer for life.

Great service from beginning to almost end. Took my car in the afternoon and when I tried later at night to drive my car nothing was set as I had it before the service. Such lights inside outside off or on and I wasted my time trying in the dark and with telephone lights to figure things out. Do not change anything that is set in the car. Bad half hour reading car instructions in the dark😩 I don’t know my car well, I am a new owner. Please do not assume I know where things are such as light switch!!!

Amazing customer service!! Randy and frank were amazing and so helpful and really took the time to explain and work with me

Very helpful and know all of their stuff. A very nice and enjoyable car buying experience

Camelback Volkswagen sold me a car with a misfiring engine and a hood that flaps up on the freeway. My car failed the week after my first car payment. I brought it in for repair as directed by the salesperson who sold me the car, Kevin. I paid $160 for a diagnostic and was sent to another dealership with my broken car because they couldn’t fix it. Now I’m looking at close to $1000 in repairs, an additional diagnostic fee and no promise that the problem won’t persist. I also think it is helpful to mention my car payment is DOUBLE what they promised when I signed the papers. Stay far away from this dealership and probably the others on camelback. Kevin was sure to mention the whole block is owned by the same person. Save yourself some money and a huge headache and thank me later. This dealership and the customer service is nothing but disappointing.

One word…HORRIBLE. HORRIBLE SERVICE. This service department is the absolute worst. 2 times we’ve brought it in and 2 times we have had to bring it back for issues. The first time they neglected to add blue and this time after flushing our coolant we got a low coolant warning while driving the next day. When I called in iI was told “maybe you should think about buying a new car.” Our Passat only has 130,000 miles. What the actual xxxx. Give me a new car maybe? Ridiculous

Terrible experience. Don’t bring their car to this location. They'll try to screw you. Save yourself money and a headache, take it somewhere else. Chris Parker was extremely rude trying to act like a tough guy for some reason. They will deliberately misdiagnose your vehicle.

I have purchased 3 Volkswagen vehicles from this dealership and just helped my best friend purchase his 2024 Volkswagen Tiguan from here! They are outstanding, honest, fair, and straight forward. This is my home dealership! 10/10 recommend!! PS. Ask for Austin in sales he’s super helpful and a great guy!

The absolute worst service I have ever received. My son originally took his car to the dealership for service back in November for an oil change and tire rotation. Fast forward to January, three of the tire lug nuts fell off while he was driving, thankfully the other two was still in place to avoid the tire from completely being removed (see pic). We took some of the bolts from the other tires to screw it to the damage tire so that he could drive it down to the dealership. Upon his arrival, he spoke to two Advisors (Justin and Myles), he show them the picture of what happened and neither of them showed concerns or empathy towards the situation. Their response was 'that not our fault, there's nothing we can do and refused to even go outside to examine the vehicle'. I'm certain, if it was under different circumstances where they could make money, they would be running to service the vehicle ASAP. What bother me the most, is from the advisor 'Myles' he made an accusation and stated, 'someone must have taken the lug nuts off for it to damage'. What also was concerning, with lack of respect was the way he spoke to us, playing on his phone, and made zero eye contact while he was talking to us (where I come from that's bad customer service). When we as a customer take our vehicle in, we are trusting the trained professional for their service and expertise to get the job done correctly, I believe as a paying customer, we deserve that. After 30 mins of auguring with the Justin, he finally decided to take my vehicle and have it checked. After two days of the car being in the shop, they fixed it free of charge (which I assumed finally realizing they were at the wrong). However, it didn't end there, when I picked up the car, they had the audacity to provide me a tech recommendation, and stated I need the following items repaired totaling over $3,000 (see pic). They are a bunch of crooks!!! I understand every business needs to make money, but please do it professionally with integrity. At this moment, they lost me as a customer, I no longer trust their advice or service. Drive the extra miles and go to Lunde VW Peoria, or anywhere else but Camelback VW. BTW... Myles needs additional training on customer service.