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Toyota of Wichita Falls

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (107 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:30am–6:00pm
Tuesday 8:00am–8:00pm 7:30am–6:00pm
Wednesday 8:00am–8:00pm 7:30am–6:00pm
Thursday 8:00am–8:00pm 7:30am–6:00pm
Friday 8:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:30am–4:00pm
Sunday Closed Closed
New (833) 617-7351 (833) 617-7351
Used (833) 617-7132 (833) 617-7132
Service (833) 617-5161 (833) 617-5161

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (107 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Wichita Falls from DealerRater.

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Sales transaction

The professional staff at Sewell provided a professional experience where I felt no pressure at all. All the people I delt with were extremely respectful and where very helpful. Any questions I had where answered truthfully and quickly. No wasted time. Service after the sale is very good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Oil change

Customer service was great from the moment I arrived to the moment I left! The time it took was amazing ?😁 Everyone i encountered was courteous and polite

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Happy Day!

Great experience. First time buying a vehicle by myself. Robert made the experience a little less stressful. I looked up vehicles with CarFax histories and each time I had an inquiry regarding a car with this dealership, someone was quick to respond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome!

Such a geat experience. Was running late the day of our appointment. Even though we were late. From the time we arrived till we left was less than 45 minutes. Awesome service !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience

These were a great group to work with. very competitive on pricing. great extra perks. I would recommend this dealership to anyone. Devin went above and beyond and I will do business with him for years to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Worst Customer Service Ever

I emailed them on two separate occasions about two different cars. They respond and then to get any information or to move the process forward is a nightmare. They don't respond and take their time. Had a salesman there tell me how much he hated his job. Had another tell me he had an emergency come up and then later said he went hunting. Went in to look at a car and it was a mess. Had a preapproval done and finance department took forever to talk to me when I was there. The entire dealership is in no hurry to help he customer! The GM even contacted me and we spoke about it. He apologized and asked if there was anything he could do to gain back my trust. I asked a couple questions, and that was 3 days ago and never heard back. Worst experience ever!!! Avoid at all costs!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing people

The workers at Sewell Toyota are absolutely amazing in every way! Michael Martinez and his awesome crew have delt with me for over 2 years now and everytime they see me they welcome me with open arms and smiles! The best and polite people around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.