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Merit Auto Group

(219 reviews)
Visit Merit Auto Group
Sales hours: 10:00am to 7:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 10:00am–7:00pm 9:00am–5:00pm
Tuesday 10:00am–7:00pm 9:00am–5:00pm
Wednesday 10:00am–7:00pm 9:00am–5:00pm
Thursday 10:00am–7:00pm 9:00am–5:00pm
Friday 10:00am–7:00pm 9:00am–5:00pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
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2025 consumer dealer award

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(386) 246-2281 (386) 246-2281

Inventory

See all 235 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2020.
Merit Auto Group is an Independent car dealership located in Jacksonville FL. We offer quality pre-owned cars at wholesale prices! We believe in low upfront pricing and superior customer service . We provide a large variety of financing options to meet your needs. Browse our large selection of cars online today or stop in to be assisted by our excellent sales team.
Try Excellence You'll Like It!!!

Service center

Phone number (386) 246-2281

Service hours

Monday
9:00am–5:00pm
Tuesday
9:00am–5:00pm
Wednesday
9:00am–5:00pm
Thursday
9:00am–5:00pm
Friday
9:00am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(219 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Merit Auto Group from DealerRater.

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Very knowledgeable and helpful.

Very knowledgeable and helpful. Was absolutely NOT pushy. Knew what to do in every situation. Would recommend.

Very knowledgeable and helpful.

Very knowledgeable and helpful. Was absolutely NOT pushy. Knew what to do in every situation. Would recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Excellent buying experience.

Excellent buying experience. Nash was great to work with. Friendly staff. Pleasurable experience. Easy finance experience. Handled shipping vehicle. Highly recommend.

Excellent buying experience.

Excellent buying experience. Nash was great to work with. Friendly staff. Pleasurable experience. Easy finance experience. Handled shipping vehicle. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

David, thank you for your 5-star feedback. We appreciate your business and we're happyu to know you enjoyed working with us and with our staff. We look forward to earning you continued support.

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Absolutely incredible experience.

Absolutely incredible experience. Communication was top notch. They provided all numbers requested for my due diligence and research. I have heard nightmare stories about used car dealers and this is the exception. I looked for reasons to bring the price down but everything was rock solid and the pricing was perfect. I was able to get an incredible financing rate and all my numbers matched theirs. Artem had all the answers I needed or was more than willing to find out for me. Artem was an absolute pleasure to work with and breaks the mold of a used car salesman. Highly recommended experience! Thank you!! Darren R.

Absolutely incredible experience.

Absolutely incredible experience. Communication was top notch. They provided all numbers requested for my due diligence and research. I have heard nightmare stories about used car dealers and this is the exception. I looked for reasons to bring the price down but everything was rock solid and the pricing was perfect. I was able to get an incredible financing rate and all my numbers matched theirs. Artem had all the answers I needed or was more than willing to find out for me. Artem was an absolute pleasure to work with and breaks the mold of a used car salesman. Highly recommended experience! Thank you!! Darren R.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Darren, thank you for your feedback, it's an honor for us to be able to assist you with your purchase and we're very happy to know that Artem made it easy and simple. Our goal is to always provide our customers with a smooth experience and we're happy to know that Artem delivered you with exactly that! We look forward to earning your continued support and thank you for choosing Merit Auto Group.

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Displayed price of $18125, price out the door $34120,

Displayed price of $18125, price out the door $34120, that should pretty much sum up the dealership.

Displayed price of $18125, price out the door $34120,

Displayed price of $18125, price out the door $34120, that should pretty much sum up the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Edvin, it looks like you may have posted a review to the wrong dealership as our records don't indicate any communication with you at any point. You have also rated (5) of our staff members a 1-start and it's practically impossible that you have worked with all five at the same time. However, since you posted this on our page we would like to take the opporunity and inform you that it is mathematically impossible for what you stated to be the case without a substantial amount of negative equity rolling over from a trade. If you or somebody you may know appraised a vehicle with us, please know that we used the respected book values for trade in offers. Meaning, we always factor in JD power's trade in valuation, KBB's trade in valuation and other third party sources to make sure we offer you a fair number for your trade in. We'd love an opportunity to discuss with you how or where those numbers even came from so please don't hesitate to reach us.

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Nash Ibrahim was very helpful and very welcoming when we

Nash Ibrahim was very helpful and very welcoming when we arrived. Got us the truck did the paper work so fast it was impressive! Really recommend coming and make sure to get Nash Ibrahim

Nash Ibrahim was very helpful and very welcoming when we

Nash Ibrahim was very helpful and very welcoming when we arrived. Got us the truck did the paper work so fast it was impressive! Really recommend coming and make sure to get Nash Ibrahim

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your feedback Jose, our goal is to provide our customers witha smooth experience and it sounds like Nash delivered you exactly that! We thank you for choosing Merit Auto Group and we look forward to working with you again in the future.

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Came in to buy a truck and Nash Ibrahim helped us get all

Came in to buy a truck and Nash Ibrahim helped us get all the paper work done ASAP….wonderful!!!

Came in to buy a truck and Nash Ibrahim helped us get all

Came in to buy a truck and Nash Ibrahim helped us get all the paper work done ASAP….wonderful!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Jose, thank you for you 5-star review. We appreciate your feedback, we're very happy to know that you found our service to be helpful thanks through Nash. We look forward to earning your continued support.

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Merit Auto Group was extremely easy to work with when

Merit Auto Group was extremely easy to work with when buying long distance. From providing videos,helping with inspections, and speedy delivery with a trusted shipper. Will definitely do business with this team again.

Merit Auto Group was extremely easy to work with when

Merit Auto Group was extremely easy to work with when buying long distance. From providing videos,helping with inspections, and speedy delivery with a trusted shipper. Will definitely do business with this team again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Chad, thank you for your feedback, we always aim to make the buying process easier and more efficient for both showroom and remote buyers. We totally understand that buying a vehicle remote comes with its own set of challenges and concerns and we don't take that lightly. We truly appreciate your feedback and we want to thank you for choosing Merit Auto Group for your online purchase.

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Nash was a cool guy!

Nash was a cool guy! Really enjoyed the experience at Merit Auto today. Will recommend to others

Nash was a cool guy!

Nash was a cool guy! Really enjoyed the experience at Merit Auto today. Will recommend to others

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Great experience and Mr.

Great experience and Mr. Nash got me in the vehicle I wanted with no problems or issues. I highly recommend seeing him to get you the car you want. He’s awesome and made it happen.

Great experience and Mr.

Great experience and Mr. Nash got me in the vehicle I wanted with no problems or issues. I highly recommend seeing him to get you the car you want. He’s awesome and made it happen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your 5-star rating, We're happy to know we were able to earn your satisfaction and your 5-star rating. Thank you for sharing your experience and for highlighting how how smooth your process was. We look forward to earning your continued support.

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Awesome staff.

Awesome staff. Car was as pictured! Highly recommend. Quick response time. Service was so awesome.

Awesome staff.

Awesome staff. Car was as pictured! Highly recommend. Quick response time. Service was so awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Doug, thank you for your kind words about our dealership and our staff. We're happy you enjoyed our service and we look forward to earning your continued support.

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