Reviews
Knowledgeable, helpful and always timely High recommend
Knowledgeable, helpful and always timely High recommend sales and service at Matthews in Vinita Oklahoma
Knowledgeable, helpful and always timely High recommend
Knowledgeable, helpful and always timely High recommend sales and service at Matthews in Vinita Oklahoma
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is what we strive for! Thank you so much!
I recently purchased a car from Michael “Pickle”
I recently purchased a car from Michael “Pickle” McMorris, and while the buying process was smooth, I encountered some issues post-sale that left me disappointed. Shortly after the purchase, I discovered a broken headlight. When I approached the Michael about it, he insisted it was my responsibility, which I understand as the buyer. However, I felt they could have handled the situation with more integrity and better customer care. Additionally, I later found out the car had been in a wreck, information that was not disclosed to me during the sale. Despite asking for the Carfax report multiple times, it was never provided. This lack of transparency was concerning and could have been easily avoided with better communication. Overall, while the initial experience was satisfactory, the follow-up and customer service left much to be desired. I hope they can improve their post-sale support and transparency for future customers.
I recently purchased a car from Michael “Pickle”
I recently purchased a car from Michael “Pickle” McMorris, and while the buying process was smooth, I encountered some issues post-sale that left me disappointed. Shortly after the purchase, I discovered a broken headlight. When I approached the Michael about it, he insisted it was my responsibility, which I understand as the buyer. However, I felt they could have handled the situation with more integrity and better customer care. Additionally, I later found out the car had been in a wreck, information that was not disclosed to me during the sale. Despite asking for the Carfax report multiple times, it was never provided. This lack of transparency was concerning and could have been easily avoided with better communication. Overall, while the initial experience was satisfactory, the follow-up and customer service left much to be desired. I hope they can improve their post-sale support and transparency for future customers.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback.
They do excellent work and are always responsive to you
They do excellent work and are always responsive to you needs. I always recommend them
They do excellent work and are always responsive to you
They do excellent work and are always responsive to you needs. I always recommend them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is exactly what we strive for! Thank you so much!
Great people work there and I would recommend them to my
Great people work there and I would recommend them to my friends Very perfessional and friendly
Great people work there and I would recommend them to my
Great people work there and I would recommend them to my friends Very perfessional and friendly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the review! We appreciate you!
Wonderful Service Department.
Wonderful Service Department. All issues are addressed and resolved completely. Knowledgeable and professional. They get you in ASAP and their work is always top notch. Recommend Matthews CDJR for any and all of your vehicle needs. Nice to have them in Vinita. Thank you, Danny and Merrick for all you do.
Wonderful Service Department.
Wonderful Service Department. All issues are addressed and resolved completely. Knowledgeable and professional. They get you in ASAP and their work is always top notch. Recommend Matthews CDJR for any and all of your vehicle needs. Nice to have them in Vinita. Thank you, Danny and Merrick for all you do.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much Mrs. Koon for the fantastic review and even bigger thanks for the recommendations! We truly appreciate your continued support of our small business!
Great people to work with.
Great people to work with. Merrick is very good with service issues and parts is great at getting what is needed.
Great people to work with.
Great people to work with. Merrick is very good with service issues and parts is great at getting what is needed.
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the review!!
They listened to all of the things we requested.
They listened to all of the things we requested. They looked at everything we asked about. The car seems fine now. They were very courteous and polite. They even fixed our warranty papers that had a mistake in them.
They listened to all of the things we requested.
They listened to all of the things we requested. They looked at everything we asked about. The car seems fine now. They were very courteous and polite. They even fixed our warranty papers that had a mistake in them.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate the kind words and the 5-star review. Thank you for choosing Matthews CDJR and we hope to continue providing excellent service!
I always recommend this dealership.
I always recommend this dealership. They go above and beyond! They are very knowledgeable and make the customer want to come back.
I always recommend this dealership.
I always recommend this dealership. They go above and beyond! They are very knowledgeable and make the customer want to come back.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow! Thank you so much for not only the review but also the referrals! We appreciate you.
Fast service, listened & fixed the problem.
Fast service, listened & fixed the problem. Helpful & kind, with positive demeanor while helping. I will definitely keep going.
Fast service, listened & fixed the problem.
Fast service, listened & fixed the problem. Helpful & kind, with positive demeanor while helping. I will definitely keep going.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the 5-star review and for being a repeat customer. We appreciate you!
Great service and very nice people.
Great service and very nice people.Also very fast service.thank help fixing are vehicle.
Great service and very nice people.
Great service and very nice people.Also very fast service.thank help fixing are vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to give us a review! Glad you were happy with you visit.