Matthews CDJR

Good A very professional & answered any questions related repair & cost. A good team

Big Red was one of the best salesman to work with! Absolutely LOVE my new truck!💙

DJ Tucker Tucker & Sons LLC 108 S. St. Louis St Welch, OK 74369 918-533-3540 Date: February 4, 2026 To: Stellantis North America Customer Experience / Executive Escalation Ram Brand Subject: Formal Notice of Warranty Repair Refusal and Request for Executive Escalation – Case #95454310 Vehicle Information: 2025 Ram 3500 4x4 Mega Cab VIN: 3C63RRML7SG585970 As of February 4, 2026, my above-referenced vehicle has been at Mathews Ram in Vinita, Oklahoma for 17 cumulative days with no repair completed and no formal resolution plan provided. First Diagnostic Visit – December 4, 2025: Dealer road tested the vehicle and verified vibration present around 82 mph, increasing in intensity and decreasing around 70 mph. No service bulletins were available. No repairs were performed. Second Service Visit – January 19, 2026: Dealer verified driveline vibration at highway speeds around 80 mph. Visual inspection revealed no visible issue. Dealer recommended use of PicoScope for further diagnostics but stated they could not currently use it and would need to move the vehicle to another dealer. The service manager verbally stated no technician was available who could operate the PicoScope. I refused to transport the vehicle elsewhere as it was delivered to an authorized Ram service center for warranty repair. On January 27, 2026, the service manager agreed to initiate a STAR case for diagnostic escalation. To my knowledge, this was never started. On January 29, 2026, I opened Customer Care Case #95454310. After initial contact, no meaningful follow-up occurred despite repeated calls and emails on January 31, February 2, February 3, and February 4. Promised supervisor callbacks were not received. Current issues: • Verified defect with no completed repair • Dealer lacks diagnostic capability • STAR case not initiated • No corporate response • 17 days out of service • No loaner beyond limited five-day warranty coverage I am formally requesting: 1. Immediate escalation to the Regional Service Manager or Executive Resolution Team 2. Authorization for an equivalent loaner vehicle or rental reimbursement beyond the five-day limit 3. Written confirmation of the escalation and resolution plan 4. Authorization for proper diagnostic and warranty repair without requiring me to transport the vehicle myself If Mathews Ram in Vinita, Oklahoma cannot properly diagnose and repair this vehicle, I am formally requesting that Stellantis authorize and arrange transfer of the vehicle to another authorized Ram dealership that has the proper equipment and trained technicians to complete the repair. This letter serves as formal notice of warranty repair refusal and extended downtime. I am preserving my rights under Oklahoma warranty and consumer protection laws and request immediate executive intervention. Sincerely, DJ Tucke

Excellent and fast service. Kelly Van Horn was so up front and helped us to get into our new vehicle. He was so very understanding and did everything he could to help us in a tough situation. I will recommend this dealership and Kelly Van Horn to everyone! Thank you for helping us!

The dealership has always taken good care of me as an individual and takes good care of my police department vehicles.

Great experience with our sales man Kelly Van Horn helped us find the right ride with the payment we wanted.

Danny Smiley is always the best to work with! He's the biggest reason I keep coming to this location!

They were very helpful and not pushy at all. I would definitely recommend them to anyone looking for a vehicle

It was an absolute pleasure purchasing a vehicle from this dealership., My salesman Kelly who I would now consider a friend made this transaction easy and simple. They recognized that I had a really nice trade for them and treated me fairly and delivered my new vehicle to me meeting all my expectations. I would highly recommend Kelly and the dealership to anyone looking for a vehicle whether it be new or used.

Such a great experience with Kelly! Made the car buying process so easy! Couldn’t have asked for a better or easier car buying experience!