Matthews CDJR

Everyone is always so helpful, understanding and kind when I take my car in for service and when I pick it up, they explain everything to me in detail that was done on my car. I appreciate their kindness and professionalism. I will recommend them to everyone!

Salesman and Dealership Review: Unfulfilled Promises: The salesman made promises to resolve the issue but failed to deliver, only taking action after receiving a negative review. This indicates a lack of proactive customer service and reliability. Inadequate Communication: The salesman’s responses were dismissive and unprofessional, especially when he mentioned dealing with a "lying youth pastor" and making only $100 from the sale. This reflects poorly on the dealership's customer service standards. Reactive Approach: The dealership only responded to the customer's complaint after a negative review was posted, showing a reactive rather than proactive approach to customer satisfaction. Unprofessional Conduct: The salesman’s use of informal language and sarcasm ("Lmao") in his messages is unprofessional and disrespectful.

Mathews handled everything very professionally and in a timely manner, including the extended warranty , on the repair of my 1 ton Ram.

Knowledgeable, helpful and always timely High recommend sales and service at Matthews in Vinita Oklahoma

I recently purchased a car from Michael “Pickle” McMorris, and while the buying process was smooth, I encountered some issues post-sale that left me disappointed. Shortly after the purchase, I discovered a broken headlight. When I approached the Michael about it, he insisted it was my responsibility, which I understand as the buyer. However, I felt they could have handled the situation with more integrity and better customer care. Additionally, I later found out the car had been in a wreck, information that was not disclosed to me during the sale. Despite asking for the Carfax report multiple times, it was never provided. This lack of transparency was concerning and could have been easily avoided with better communication. Overall, while the initial experience was satisfactory, the follow-up and customer service left much to be desired. I hope they can improve their post-sale support and transparency for future customers.

They do excellent work and are always responsive to you needs. I always recommend them

Great people work there and I would recommend them to my friends Very perfessional and friendly

Wonderful Service Department. All issues are addressed and resolved completely. Knowledgeable and professional. They get you in ASAP and their work is always top notch. Recommend Matthews CDJR for any and all of your vehicle needs. Nice to have them in Vinita. Thank you, Danny and Merrick for all you do.

Great people to work with. Merrick is very good with service issues and parts is great at getting what is needed.

They listened to all of the things we requested. They looked at everything we asked about. The car seems fine now. They were very courteous and polite. They even fixed our warranty papers that had a mistake in them.