Reviews
Brought car in for inspection.
Brought car in for inspection. BMW service rep was very professional and helpful - thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
This was an unpleasant purchasing experience,
This was an unpleasant purchasing experience, communication was not pleasant, and the temporary license was not received.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
They were suppose to send me all the documents thru email
They were suppose to send me all the documents thru email after I purchased my car, I never received it. The worse part is that I kept calling them for my documents but nobody answer my phone. It’s been almost half month. They just kept ignoring me. I have to work 6 days a week, I have to go there and get it somehow. I guess maybe it is because I paid full in cash for my car? So after they took all my money they just don’t care anymore? Very bad experience. Never go there again.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Great service, extremely friendly, very efficient and
Great service, extremely friendly, very efficient and provided a quick car wash upon request with additional maintenance for the future
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of San Francisco.
appointment on time, finish service early then schedule
appointment on time, finish service early then schedule no waiting. Mr. Damien Fang was very friendly and knowledge
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. Damien and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of San Francisco.
Chris was very helpful and kept me informed all the time.
Chris was very helpful and kept me informed all the time. I felt like a valued customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Art, Thanks for sharing about your experience with BMW of San Francisco. Chris and our team appreciate your business and hope to see you again soon!
From the moment I walked in the door, I felt like VIP.
From the moment I walked in the door, I felt like VIP. Dinu did an outstanding job ensuring I got the right car. His patience, kindness and overall knowledge allowed me to make an informed purchase. I am extremely satisfied with my purchase and the experience we had at BMW/SF.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of San Francisco, we look forward to having you as one of our valued customers for many more years to come!
Fair price.
Fair price. Friendly service rep. Work done on time and correctly. Washed my car yes
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Excellent dealership with incredible sales staff.
Excellent dealership with incredible sales staff. I will be back to purchase another vehicle when the time comes.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of San Francisco.
They were professional and gave every opportunity to make
They were professional and gave every opportunity to make a fair deal on my trade in
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing BMW of San Francisco. Please let us know if we can be of any more assistance!