Reviews
Josh Andrade helped me, and he was fantastic.
Josh Andrade helped me, and he was fantastic. I felt like he wanted to make sure I had a good experience and I felt like I was in good hands with him. Thanks Josh!
Josh Andrade helped me, and he was fantastic.
Josh Andrade helped me, and he was fantastic. I felt like he wanted to make sure I had a good experience and I felt like I was in good hands with him. Thanks Josh!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Seth! We’re so happy you had an amazing experience with Josh. We’ll pass along your feedback to him. See you next time at Doug Smith Subaru!
I was disappointed, came in to have 2 issues looked at.
I was disappointed, came in to have 2 issues looked at. One issue I realized was not an issue and was something normal after 2 min research on the internet after they told me they didn’t find anything wrong. The second issue I mentioned they would not be able to replicate the issues while test driving as it happens under specific circumstances and mentioned I’d hope they would take a close look under the car but I don’t believe the looked closely based on the information I received back. Felt frustrated. However, on a positive note the guys working were really friendly and nice.
I was disappointed, came in to have 2 issues looked at.
I was disappointed, came in to have 2 issues looked at. One issue I realized was not an issue and was something normal after 2 min research on the internet after they told me they didn’t find anything wrong. The second issue I mentioned they would not be able to replicate the issues while test driving as it happens under specific circumstances and mentioned I’d hope they would take a close look under the car but I don’t believe the looked closely based on the information I received back. Felt frustrated. However, on a positive note the guys working were really friendly and nice.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Tanner, we appreciate your feedback and are glad to hear our team was friendly. However, it's concerning to know that the issues you brought in weren't thoroughly addressed. We aim for comprehensive care with every visit, so this is something I'd like to discuss further if you're open to it. Please feel free to reach out when convenient. Thank you, Dave Dickson - Service Manager - 801-692-4392
Dale was kind and very helpful.
Dale was kind and very helpful. Walked me through the process of replacing broken windshield ; regular maintenance ; followed up in a timely manner . Dale was awesome !
Dale was kind and very helpful.
Dale was kind and very helpful. Walked me through the process of replacing broken windshield ; regular maintenance ; followed up in a timely manner . Dale was awesome !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Benedicta, we are thrilled to hear how helpful Dale was during your visit! Thank you for choosing Dale and the Doug Smith Subaru team! See you next time!
When in to have tire repaired but they were unable to do
When in to have tire repaired but they were unable to do so. They did have a replacement and they did the work in a timely manner. Aston kept me informed on what the problem was and how long it would take. Really good service. This is my second car I’ve bought from them. Has been a good experience each time
When in to have tire repaired but they were unable to do
When in to have tire repaired but they were unable to do so. They did have a replacement and they did the work in a timely manner. Aston kept me informed on what the problem was and how long it would take. Really good service. This is my second car I’ve bought from them. Has been a good experience each time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Vicki, thank you for sharing your experience with Aston and the team! We're grateful to have your continued support. See you next time at Doug Smith Subaru!
From the moment we walked into Doug Smith Subaru, we felt
From the moment we walked into Doug Smith Subaru, we felt like valued guests, not sales targets. Garett Johnson was exceptional from start to finish, warm, knowledgeable, and refreshingly low pressure. He answered every question with patience and clarity, making sure we felt confident and informed throughout the process. Thanks to Garett and the stellar team behind him, we drove away in a Certified Pre-Owned Subaru Crosstrek Sport that exceeded our expectations, both in quality and value. The deal was fantastic, the atmosphere was relaxed, and the entire experience felt tailored to us rather than scripted. If you're shopping for a Subaru, do yourself a favor and head to Doug Smith. And when you do, ask for Garett Johnson. He deserves every bit of praise, but credit also goes to everyone involved in the sale. They were courteous, professional, and genuinely kind. Highly recommended. Five stars, no hesitation.
From the moment we walked into Doug Smith Subaru, we felt
From the moment we walked into Doug Smith Subaru, we felt like valued guests, not sales targets. Garett Johnson was exceptional from start to finish, warm, knowledgeable, and refreshingly low pressure. He answered every question with patience and clarity, making sure we felt confident and informed throughout the process. Thanks to Garett and the stellar team behind him, we drove away in a Certified Pre-Owned Subaru Crosstrek Sport that exceeded our expectations, both in quality and value. The deal was fantastic, the atmosphere was relaxed, and the entire experience felt tailored to us rather than scripted. If you're shopping for a Subaru, do yourself a favor and head to Doug Smith. And when you do, ask for Garett Johnson. He deserves every bit of praise, but credit also goes to everyone involved in the sale. They were courteous, professional, and genuinely kind. Highly recommended. Five stars, no hesitation.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Daren, thank you for sharing your glowing recommendation of Garett and the Doug Smith Subaru team! We're thrilled to hear that you drove away in exactly the right vehicle for you. Congratulations on your Certified Pre-Owned Subaru Crosstrek Sport!
I never had positive experiences at a dealership until
I never had positive experiences at a dealership until buying from Doug Smith. They are courteous, helpful, professional and knowledgeable. They go out of their way to provide a great experience.
I never had positive experiences at a dealership until
I never had positive experiences at a dealership until buying from Doug Smith. They are courteous, helpful, professional and knowledgeable. They go out of their way to provide a great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Marilyn, we're pleased to hear our team made your first positive dealership experience at Doug Smith Subaru! Thank you for choosing us and for sharing your support. Enjoy your new vehicle!
Dale was very friendly and helpful.
Dale was very friendly and helpful. He kept me informed every step of the way. I also thought the waiting area lounge was very comfortable and accommodating. Very nice dealership! Thank you!
Dale was very friendly and helpful.
Dale was very friendly and helpful. He kept me informed every step of the way. I also thought the waiting area lounge was very comfortable and accommodating. Very nice dealership! Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tanya, we are happy to hear Dale kept you informed and was a helpful resource during your visit. Thank you for choosing Doug Smith Subaru, see you next time!
I had a very positive experience.
I had a very positive experience. I was greeted with a smile. Dan was friendly but professional. And they were thorough
I had a very positive experience.
I had a very positive experience. I was greeted with a smile. Dan was friendly but professional. And they were thorough
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Marsha, it's great to know you had a positive and thorough experience with Dan and our team at Doug Smith Subaru! Thank you for sharing your feedback. See you next time!
Josh Andrade is absolutely the best service agent I have
Josh Andrade is absolutely the best service agent I have ever worked with! I would highly recommend him and the dealership to everyone. Professional, friendly, efficient and customer oriented. Howard Csrdon
Josh Andrade is absolutely the best service agent I have
Josh Andrade is absolutely the best service agent I have ever worked with! I would highly recommend him and the dealership to everyone. Professional, friendly, efficient and customer oriented. Howard Csrdon
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Howard, thank you for your business and your review of Josh! We'll pass your feedback along to him. -Doug Smith Subaru
Doug Smith has always been Great to deal with and they
Doug Smith has always been Great to deal with and they always treat me and take care of my car as and when needed. Dan in the Service Department has always gone above and beyond the things need. Dan has always been Courteous, Kind and willing to answer questions and make his customer feel cared for Thanks Dan Your The Greatest Jim Dowd Sr
Doug Smith has always been Great to deal with and they
Doug Smith has always been Great to deal with and they always treat me and take care of my car as and when needed. Dan in the Service Department has always gone above and beyond the things need. Dan has always been Courteous, Kind and willing to answer questions and make his customer feel cared for Thanks Dan Your The Greatest Jim Dowd Sr
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Jim! We’re glad you feel so well taken care of by Dan and the team at Doug Smith Subaru. We’re here whenever you need us next! Safe travels!