York Chrysler Dodge Jeep Ram of Plainfield

The customer service has definitely went down in the service department. Instead of servicing my vehicle with their skills, they used their ignorance and incompetence which I addressed. A bit of confusion was met, but once FINALLY cleared up with the help of manager, I was told that they could understand the frustration and we were now ‘good to proceed’ even for future business. All of that ‘kumbaya’ was out of the window and I was no longer allowed to be serviced at the facility, even for the work already done by them and under warranty when I informed them of that, yet again, the services that they provided were still NOT working correctly. That my issue was not fixed. The more I complained about the issue as they said it was corrected and I showed them camera footage that it was not, they became VERY DISPLEASED and CONDESCENDING which led me to threaten legal action, then they REALLY got under…They seemed to have allowed their service manager, whom I had pursued legal action against his previous employer under his supervision, get into their head due to a statement J. Freeman made, and also forgot that I am a customer, NOT an employee. The fact that I was right from the beginning, and they were just adamant on me being wrong, with the evidence showing/backing me up from a different facility what was needed to get done. I’m still waiting since April.

Good placevto change oil for my car and good customer service good and nice thanks

Doc was easy to work with. He did what he said he would do and made the process easy.

12/31 charged me for work not done. Admitted it. Talked to M. I know things can happen. Said I would get a credit. Had promised several times to call me after she talked to service manager. No more calls, no refund, only texts saying "how did we do?" I told them they did not do very good. Days pass, still no refund, no response. I used to arrange my truck service when I was in Indy so I could go to York because I now live in another state. Very disappointed they have my money, making no effort to make this good. Today is after close of business on 1/9/2025.

I haven’t had much luck with taking my 2020 Jeep Gladiator there for repairs. I have had it in 4 different times in the last 4 months or so for the same issue, check engine light. They haven’t been able to figure out the misfire and haven’t made the repairs. I finally took it elsewhere to have it looked at. Simple services like oil changes take a full day, which seems odd to me, even with an appointment. Not really impressed and not planning to take it back there.

Took care of me and Mt 201i Ram even did a recall fix causing engine light to stay on. I'm happy. No more engine light.

Fantastic service department and dealership. I drive 60 miles and bypass another dealer less than 5 miles from my home in Tipton county. There is no comparison to these guys. They go above and beyond!

I just had my transmission module put in last month and now my transmission is not shifting as it was before I brought it to you

Extremely professional, informative and courteous. Had an amazing experience with the entire team! From initial conversations, to handling paperwork to picking up the car in the dealership, everything was seamless and stress free. I would highly recommend this dealership not just to anyone in immediate vicinity but also to folks who need to buy a car from hundreds of miles away (as I did).

Found it to be very helpful and prompt in their care for my Ram 2500. They gave it a thorough inspection and recommended several items of concern which I dealt with so very professional