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Park Place Lexus Grapevine

(2,432 reviews)
Visit Park Place Lexus Grapevine
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 9 awards
2021 state dealer award 2019 state dealer award 2013 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

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New (833) 546-3595 (833) 546-3595
Used (833) 546-3594 (833) 546-3594
Service (833) 546-3597 (833) 546-3597

Inventory

See all 250 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2023.
Park Place Lexus Grapevine is devoted to providing outstanding client service experiences and it shows: we've recently won the Malcolm Baldrige National Quality Award, we've been recognized as an Elite of Lexus Dealer 18 years in a row and received a #1 national ranking in customer satisfaction. Whether you're looking for a new or pre-owned Lexus IS, ES, GS or RX, enjoy exclusive lease offers and finance options, and an impressive selection of Certified Pre-Owned vehicles.
With Lexus hybrid options becoming more powerful, look to us to help you find your next one!

Service center

Phone number (833) 546-3597

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Danny Cantu headshot
Danny Cantu
Sales Experience Manager
(0 reviews)
Casey Case headshot
Casey Case
Pre-Owned Sales Experience Manager
Brandon Chong headshot
Brandon Chong
Sales Experience Manager
(0 reviews)
Kevin Cleveland headshot
Kevin Cleveland
Sales Experience Manager
Fernando Diaz-Marquez headshot
Fernando Diaz-Marquez
Sales Experience Manager
(0 reviews)
Ned Fardeecey headshot
Ned Fardeecey
Sales Experience Manager
Amy Fink headshot
Amy Fink
Sales Experience Manager
Becky Gustafsson headshot
Becky Gustafsson
Sales Experience Manager
David Hagen headshot
David Hagen
Sales Experience Manager
Bobby Heffernan headshot
Bobby Heffernan
Pre-Owned Sales Experience Manager
Nathan Henry headshot
Nathan Henry
Business Improvement Manager
Rob Herring headshot
Rob Herring
Pre-Owned Sales Experience Manager
(0 reviews)
Jairo Hidalgo headshot
Jairo Hidalgo
Sales Experience Manager
Robert Hinkle headshot
Robert Hinkle
General Manager
Randall Hood headshot
Randall Hood
Sales Experience Manager
John Hosler headshot
John Hosler
Sales Experience Manager
Eric Jaimes headshot
Eric Jaimes
Sales Assistant
Daryl Livingston headshot
Daryl Livingston
Sales Experience Manager
Elliot McCray headshot
Elliot McCray
Sales Experience Manager
Reuben McPherson headshot
Reuben McPherson
Sales Experience Manager
Michael Moore headshot
Michael Moore
Pre-Owned Sales Experience Manager
(0 reviews)
Sean Musser headshot
Sean Musser
Pre-Owned Sales Experience Manager
Derrick Nicholson headshot
Derrick Nicholson
Sales Experience Manager
(0 reviews)
Walter Onubogu headshot
Walter Onubogu
Pre-Owned Sales Experience Manager
Charles Owen headshot
Charles Owen
New Car Sales Director
Josh Patel headshot
Josh Patel
Sales Experience Manager
Joe Phu headshot
Joe Phu
Pre-Owned Sales Experience Manager
Tony Puricelli headshot
Tony Puricelli
Finance Manager
Raymond Resch headshot
Raymond Resch
New Car Sales Manager
Joshua Roberts headshot
Joshua Roberts
Sales Experience Manager
Brian Safianow headshot
Brian Safianow
Internet Sales Manager
(0 reviews)
Ed Santos headshot
Ed Santos
Sales Experience Manager
John Smith headshot
John Smith
Sales Experience Manager
Zane Sommer headshot
Zane Sommer
Business Improvement Manager
Terry Song headshot
Terry Song
eCommerce Manager
Silas Tarus headshot
Silas Tarus
Sales Experience Manager
(0 reviews)
Dennis Velasquez headshot
Dennis Velasquez
Sales Experience Manager
Shane Welter headshot
Shane Welter
Pre-Owned Sales Experience Manager
Ezell Williamson headshot
Ezell Williamson
Sales Experience Manager

Reviews

(2,432 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Park Place Lexus Grapevine from DealerRater.

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Derrick Nicholson has been my trusted Lexus salesperson

Derrick Nicholson has been my trusted Lexus salesperson since 2017. He is truly passionate about making his customers happy and always goes above and beyond to ensure a smooth experience. Because of his dedication, professionalism, and genuine care, I will always turn to Derrick for my family’s needs when it comes to purchasing a Lexus.

Derrick Nicholson has been my trusted Lexus salesperson

Derrick Nicholson has been my trusted Lexus salesperson since 2017. He is truly passionate about making his customers happy and always goes above and beyond to ensure a smooth experience. Because of his dedication, professionalism, and genuine care, I will always turn to Derrick for my family’s needs when it comes to purchasing a Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Mr. Chong, leasing agent, was amazing. We would always

Mr. Chong, leasing agent, was amazing. We would always work with him. He went out of the way to help

Mr. Chong, leasing agent, was amazing. We would always

Mr. Chong, leasing agent, was amazing. We would always work with him. He went out of the way to help

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Everyone was very accommodating that we met at the

Everyone was very accommodating that we met at the dealership our salesman Cilas was extremely knowledgeable about the car.

Everyone was very accommodating that we met at the

Everyone was very accommodating that we met at the dealership our salesman Cilas was extremely knowledgeable about the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Great service.

Great service. Salesman Derrick was very helpful and detail oriented. It was a pleasure working with him. I’ve already referred a family member to him. I would not hesitate to purchase another vehicle from him.

Great service.

Great service. Salesman Derrick was very helpful and detail oriented. It was a pleasure working with him. I’ve already referred a family member to him. I would not hesitate to purchase another vehicle from him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Mike was amazing to deal with.

Mike was amazing to deal with. Very knowledgeable. Recommend ParkPlace for your next car purchase.

Mike was amazing to deal with.

Mike was amazing to deal with. Very knowledgeable. Recommend ParkPlace for your next car purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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My friend highly recommended Park Place Grapevine, and

My friend highly recommended Park Place Grapevine, and I'm so glad I listened! I had a great experience buying my car there. Danny was awesome and helped close the deal quickly and efficiently. Ash was the one who helped me get into my new NX. He was super patient and really knew his stuff. I'll definitely be back for my next car!

My friend highly recommended Park Place Grapevine, and

My friend highly recommended Park Place Grapevine, and I'm so glad I listened! I had a great experience buying my car there. Danny was awesome and helped close the deal quickly and efficiently. Ash was the one who helped me get into my new NX. He was super patient and really knew his stuff. I'll definitely be back for my next car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Easiest auto purchase I’ve ever made.

Easiest auto purchase I’ve ever made. Salesman Derrick Nicholson is a true asset to your dealership. Very pleasant and professional. I’ve already recommended him to someone.

Easiest auto purchase I’ve ever made.

Easiest auto purchase I’ve ever made. Salesman Derrick Nicholson is a true asset to your dealership. Very pleasant and professional. I’ve already recommended him to someone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Super easy and pleasant experience.

Super easy and pleasant experience. No games. Treated with respect. Brian was awesome and very knowledgeable. Made sure we understood the car’s features

Super easy and pleasant experience.

Super easy and pleasant experience. No games. Treated with respect. Brian was awesome and very knowledgeable. Made sure we understood the car’s features

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Called dealer on a Saturday and inquired about a

Called dealer on a Saturday and inquired about a pre-owned BMW X5. Rob Herring, the Sales Experience Manager, took my call and forwarded me information. There were a few details he did not have and we agreed we would follow up on Monday. On Monday I emailed to say I was tied up but would call about 4pm. When I called Rob he didn't remember which vehicle I was interested in and when I told him he said someone from California had called that morning, were approved for financing, and were purchasing the car. So much for first come, first served. I would have hoped I would have received a call stating I needed to place a deposit or complete my purchase before selling to another customer. The Sales Experience Manager certainly provided me a POOR experience.

Called dealer on a Saturday and inquired about a

Called dealer on a Saturday and inquired about a pre-owned BMW X5. Rob Herring, the Sales Experience Manager, took my call and forwarded me information. There were a few details he did not have and we agreed we would follow up on Monday. On Monday I emailed to say I was tied up but would call about 4pm. When I called Rob he didn't remember which vehicle I was interested in and when I told him he said someone from California had called that morning, were approved for financing, and were purchasing the car. So much for first come, first served. I would have hoped I would have received a call stating I needed to place a deposit or complete my purchase before selling to another customer. The Sales Experience Manager certainly provided me a POOR experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Fernando was the best!

Fernando was the best!!! Everything was professional, efficient and handled with courtesy! Thank you! For helping me get my car!!

Fernando was the best!

Fernando was the best!!! Everything was professional, efficient and handled with courtesy! Thank you! For helping me get my car!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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