Park Place Motorcars Arlington

Purchased a 2023 EQS SUV CPO (30k miles.) Sales representative misrepresented prior agreements regarding EV Tax credit 10 minutes prior to us arriving to sign sales contracts. According to dealership the government website denied the EV tax credit and I would have to go about it on my own to try to get EV tax credit. Upon taking ownership of vehicle, I noticed the EQS had some minor issues needing repair (missing parts, scratches & paint chips, A/C Ventilation odor. & Brake noise) all items were repaired / serviced (CPO cars should have already been screened for these issues prior to being sold.) Upon arrival to get car serviced original service advisor (Amber Lewis) was not available for the original reservation stated time and I was directed to another service advisor (Angel Perez), Service Department did not have a loaner vehicle reserved (drop off only) even though I had 2 emails stating a loaner car would be provided. Missing parts, paint and A/C were repaired or serviced. Initially, service would not repair brakes and Service rep also stated “This type of Mercedes brakes are finicky and will make noise.” Service Director (Did not get a name) stated brakes were to CPO specs and denied replacement. Escalated to pre-owned sales director (Daren Lewis) and he was able to get brakes replaced. Took 8 days for all issues to be resolved and serviced. Upon picking up vehicle an “SOS inoperative” warning displayed at time of pick up. Service was able to resolve issue with a software update. Within the 8 days Mercedes had my vehicle in service I noticed (on the MB app) it was being stored outside under a tree behind service bays. Service also stated dealership car wash was not working and car exterior was extremely dirty. Took it to a local car wash after I left dealership and vehicle had tree sap all over vehicle. Paid car wash additional service to have an exterior detail and remove the tree sap to mitigate paint damage. Overall, it took 8 days to resolve issues and I received my car covered in tree sap. Not very impressed with initial sales rep, attention to detail for a CPO vehicle, quality of service and overall communication with all employees involved since purchasing the vehicle. Definitely some teaching points that need to be addressed from my experience with this dealership. You should not have this many problems owning a Mercedes in the first 18 days of ownership.

Sales representative misrepresented prior agreements regarding EV Tax credit 10 minutes prior to us arriving to sign sales contracts. According to dealership the government website denied the EV tax credit and I would have to go about it on my own to try to get EV tax credit. Upon taking ownership of vehicle, I noticed the EQS had some minor issues needing repair (scratches & paint chips, A/C Ventilation odor. & Brake noise) all items were repaired / serviced. Upon arrival to get car serviced they did not have a loaner vehicle reserved (drop off only) even though I had 2 emails stating a loaner car would be provided. Initially, service would not repair brakes and Service rep also stated ?This type of Mercedes brakes are finicky and will make noise.? Service Manager argued brakes were to CPO specs and denied replacement. Escalated to pre-owned sales director (Daren Lewis) and he was able to get brakes replaced. Took 8 days for all issues to be resolved and serviced. Upon picking up vehicle an ?SOS inoperative? warning displayed at pick up. They were able to resolve issue with a software update. Within the 8 days Mercedes had my vehicle in service I noticed (on the MB app) it was being parked outside Parkplace Arlington under a tree behind service bays. Service also stated dealership car wash was not working and car exterior was extremely dirty. Took it to a local car wash and vehicle had tree sap all over vehicle. Paid car wash additional service to exterior detail and remove sap to mitigate paint damage. Overall, it took 8 days to resolve issues and received car covered in tree sap. Not very impressed with initial sales rep, attention to detail for a CPO vehicle, quality of service since purchasing the vehicle. Definitely some teaching points that need to be addressed from my experience with this dealership. You should not have this many problems owning a Mercedes in the first 18 days of ownership.

Great experience I recommend this dealer to everyone. Femi was amazing. They shipped the car and did everything by mail. If you are looking for a vehicle, go here. Thank you

Stephanie Turlea, has been my favorite saleswoman! She is very knowledgeable, professional and knows how to listen to my wants and needs! Truly recommend working with her!

I choose the vehicle I wanted from the website called and Skopje a representative and discussed price and I agreed. I closed the deal and paid for the vehicle the next day and drove it home. I signed the paper and was out of the dealership in about 40 minutes. The reason that occurred was due to the hard work of my Dealership and the personnel that handled the deal that made it so effortless to purchase a great vehicle.

Everything was first class. My guy Doug Mayberry was exceptional. It was my first time in a Mercedes dealership and he made the experience very pleasant. He explained everything that I needed to know and helped me make the decision that was right for me.

Saw a 2023 CPO Benz online and I texted to find out if it was still available. I received a reply stating that the car was available, but they also sent me all the documents related to service, vehicle warranty, carfax, etc. I made an appointment, arrived at the dealership hopeful for a good experience. I had a GREAT experience. Ken Erwin was an awesome salesperson! I will definitely refer people to him and buy my next Benz from Ken and Park Place.

Dealership is great, and the process is extremely smooth. Our sales representative Doug Mayberry is the best! We have bought three vehicles from him.

Femi was an exceptional car salesman with great knowledge in purchasing a new car. He was intentional and articulate throughout the process. I would recommend him to anyone looking to buy new or used moving forward. Thanks brother!

Always have a great experience with Park Place. Everything was wrapped up very quickly and I got exactly what I wanted. Great dealership. Stephanie did a fantastic job! I originally stopped by to see Veronica in service to ask her about tires for my wife’s car and stopped to look at the new cars and Shawn introduced me to Stephanie and I now have a new vehicle.