Reviews
The process is easy, and the customer service is great.
The process is easy, and the customer service is great. They work with your budget and work with the down payments you have on hand.
The process is easy, and the customer service is great.
The process is easy, and the customer service is great. They work with your budget and work with the down payments you have on hand.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are thrilled to hear that our easy process and exceptional customer service have been recognized by one of our valued customers. We are always here to work with your budget and make the down payment process as seamless as possible. Thank you for choosing our business! 🙌 #CustomerSatisfaction #EasyProcess #GreatService
Joseph Malbrough Was great whole process was easy.
Joseph Malbrough Was great whole process was easy. He answered every question I had perfectly
Joseph Malbrough Was great whole process was easy.
Joseph Malbrough Was great whole process was easy. He answered every question I had perfectly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your positive feedback, we are thrilled to hear that Joseph provided such a seamless experience for you! Our team is dedicated to providing top-notch service and we are grateful for your support.
Every purchase requires an additional purchase of an
Every purchase requires an additional purchase of an "Appearance Warranty", which is $700. So whatever price you see online, add motor vehicle sales tax (~6.25% for Houston area), $200 for tags, title, and fees, a $225 documentation fee, and then $700 for the Appearance Warranty. The Appearance Warranty is if someone spills taco bell in your car, or a shopping cart causes a scratch, you can file a claim, and if approved, they'll fix if for free. Whether they deny the claim in the future is uncertain. The $225 documentation fee is standard for every dealer. When I asked for a total price including TTL (tax, title, license), the cost of the "Appearance Warranty" is buried under the heading "Tag/Title/Other fees". So if you don't know what to look for, you think it's just a mandatory state fee. The buyer should have the option to purchase this Appearance Warranty based on his/her risk tolerance. Maybe it's right for a family with toddlers, but may not be as useful for others. If it is truly mandatory, then it should be built into the advertised price.
Every purchase requires an additional purchase of an
Every purchase requires an additional purchase of an "Appearance Warranty", which is $700. So whatever price you see online, add motor vehicle sales tax (~6.25% for Houston area), $200 for tags, title, and fees, a $225 documentation fee, and then $700 for the Appearance Warranty. The Appearance Warranty is if someone spills taco bell in your car, or a shopping cart causes a scratch, you can file a claim, and if approved, they'll fix if for free. Whether they deny the claim in the future is uncertain. The $225 documentation fee is standard for every dealer. When I asked for a total price including TTL (tax, title, license), the cost of the "Appearance Warranty" is buried under the heading "Tag/Title/Other fees". So if you don't know what to look for, you think it's just a mandatory state fee. The buyer should have the option to purchase this Appearance Warranty based on his/her risk tolerance. Maybe it's right for a family with toddlers, but may not be as useful for others. If it is truly mandatory, then it should be built into the advertised price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your concerns, Chris Arthur. We understand the confusion and will make sure to clearly list all additional fees upfront in the future. The appearance warranty is optional and can be included in the total price upon request. Thank you for bringing this to our attention. Please reach out to the Stafford head of sales for any questions or concerns you may have. Gene Kakoma - 318-280-5253
The salesman that help was Dominic Jones and he was
The salesman that help was Dominic Jones and he was professional with going through the process
The salesman that help was Dominic Jones and he was
The salesman that help was Dominic Jones and he was professional with going through the process
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very nice and very easy to deals with sale person like
Very nice and very easy to deals with sale person like Joseph Malbrough , thanks again all of you
Very nice and very easy to deals with sale person like
Very nice and very easy to deals with sale person like Joseph Malbrough , thanks again all of you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tula was the best!
Tula was the best! Thanks to her knowledge and expertise, the car-buying process was seamless!
Tula was the best!
Tula was the best! Thanks to her knowledge and expertise, the car-buying process was seamless!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
You guys are the best.
You guys are the best. Asia thank you for your excellent service and support, you are an asset to your company
You guys are the best.
You guys are the best. Asia thank you for your excellent service and support, you are an asset to your company
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very good service, all the transactions were fast and all
Very good service, all the transactions were fast and all the people treated us very good
Very good service, all the transactions were fast and all
Very good service, all the transactions were fast and all the people treated us very good
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ozzie was great to work with and made my car buying
Ozzie was great to work with and made my car buying experience pleasant and easy. He's very professional, knowledgeable and helpful. I will definitely do business with him and EchoPark in the future.
Ozzie was great to work with and made my car buying
Ozzie was great to work with and made my car buying experience pleasant and easy. He's very professional, knowledgeable and helpful. I will definitely do business with him and EchoPark in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! We are thrilled to hear that Ozzie and our team at EchoPark made your car buying experience pleasant and easy. We pride ourselves on our professionalism, knowledge, and helpfulness. We look forward to doing business with you again in the future!
I had the best experience and Fatula had exceptional
I had the best experience and Fatula had exceptional customer service and helped me find the perfect car for my son! Highly recommended! Ask for Fatula!🥰
I had the best experience and Fatula had exceptional
I had the best experience and Fatula had exceptional customer service and helped me find the perfect car for my son! Highly recommended! Ask for Fatula!🥰
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car