BMW of Wesley Chapel

As of today I am still waiting on the report showing the programming of my car was done successfully. I took my car in for a Cas Module now every light is on the dash and Jordan the service advisor refuses to reprogram the car as I had it checked yesterday and everyone believes the programming was not complete. Also I was dropped off while I waited on my car and then they forgot about me so I had to Uber to the dealership only to get there and find issues with my car. The paper floor mat was left inside, my car left sitting there and no service advisor to go over what was done. I didn’t even get an apology for no one coming back to get me. Overall this is the worst BMW which makes sense because they aren’t a fully operating BMW. They are a Mini Cooper store. I also have proof that I had no issues with my car aside from the Cas Module needing to be replaced now everything says it’s malfunctioning. Which makes no sense. I should’ve went to Reeves😡😡😡😡😡😡😡

Jordan Rodriguez was my service advisor and he was terrific. He kept me up to date every step of the repairs. The mechanics that worked on my var did an excellent job. They found the issues that Mercedes Benz of Wesley Chapel obviously incompetent couldn’t seem to find, like a broken motor mount and a bad transmission. the service from Mini/BMW was top notch

The experience was great. The update provided by service technician and service manager was great and beyond my expectation. The detail explanation was awesome!!! Thank you

I miss the Mini service folks. They were always on the ball and very helpful. It seems that they have been replaced with BMW people who are not nearly as friendly (except for Erika) and seemed to be running around like chickens with their heads cut off. I was told that my service would take 45 minutes, but I was there over three hours. Those who gave my Mini a car wash left my magnets on, and one fell off. I had to ask about it to get it back. It was slightly damaged. No one was there to help Erika with a question she had about my bill, so we waited for at least a half hour and finally gave up. A manager was no where to be found. Somebody that could have helped was "upstairs in a meeting" according to another member of the team. Another man who needed some paperwork or something was very frustrated because he was told whatever he needed was ready, but no one was actually ready for him, and he was basically teased as people went in and out of the service area, never really giving him an answer and assuming he would just wait for them. He was extremely frustrated, and the scene did not look good to me as I waited for Erika to deal with whatever was going on with that. They needed a manager or another service person, but Erika was the only one at a register.

Incompetence! The entire parts department in conjunction with the inability to communicate with the service department. They had an excuse for everything when all along they did not know what one or the other department was doing.

Chris, Phil, and Erin were all OUTSTANDING in every way. I can't say enough about the ease and straightforwardness of the process, Definitely my new preferred dealership.

It sucks that this was the only time I service my car there. They have the best service of all BMW I’ve been to. I mean I can go on and on non stop about how good the service is. I don’t remember the advisor person who helped me but I remember Cesar samoyoa who gave me a ride to pick up my car.

It was very busy with lots of people waiting, looking at cars, and buyers. Still was only there for 2 hours. Thanks again for great service.

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Waited 2 1/2 hours to have an oil change, inspection and have my rear driver taillight repaired. Only to be driving home and being pulled over by an officer because said light was hanging out. When I pulled over to check was was wrong, I realized that my bumper had been damaged during the repair. I must say the service manager Eric stepped up to take care of the problem the next day. Still waiting to hear what will be done.