Reviews
Friendly, hard working customer focused with responsive
Friendly, hard working customer focused with responsive product and services. Truly appreciate their enthusiasm and engagement
Friendly, hard working customer focused with responsive
Friendly, hard working customer focused with responsive product and services. Truly appreciate their enthusiasm and engagement
- Customer service —
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive feedback about our team! We truly appreciate your business and we hope to see you again at West Knoxville Chrysler Dodge Jeep Ram. Safe travels!
Hire someone to answer the phone is my only problem .
Hire someone to answer the phone is my only problem . Kinda serious issue. Otherwise im very pleased
Hire someone to answer the phone is my only problem .
Hire someone to answer the phone is my only problem . Kinda serious issue. Otherwise im very pleased
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the feedback and are pleased you were otherwise satisfied. We'll address the phone issue to ensure better service in the future. Thank you for choosing West Knoxville Chrysler Dodge Jeep Ram. See you next time!
Mike Smith was great.
Mike Smith was great. Total stranger and awesome sales guy. My dad visited first and told me to go there.
Mike Smith was great.
Mike Smith was great. Total stranger and awesome sales guy. My dad visited first and told me to go there.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your feedback, Cynthia! It’s great to hear Mike made your experience so positive and that your dad’s recommendation led you our way. We truly value your kind words and look forward to seeing you again in the future.
I had an excellent experience and thought I got a fair
I had an excellent experience and thought I got a fair deal. Andy was great to work with, answered my questions, and I never felt pressured. I would buy from them again.
I had an excellent experience and thought I got a fair
I had an excellent experience and thought I got a fair deal. Andy was great to work with, answered my questions, and I never felt pressured. I would buy from them again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your feedback! It’s great to hear Andy made your experience enjoyable and pressure-free while helping you get a fair deal. Thank you for your kind words, and we look forward to seeing you again in the future.
Lamine and jake where very helpful could not ask for
Lamine and jake where very helpful could not ask for better customer service overall great people
Lamine and jake where very helpful could not ask for
Lamine and jake where very helpful could not ask for better customer service overall great people
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your feedback, Kagebelcher1! It’s great to hear Lamine and Jake provided such helpful support and excellent customer service. Thank you for sharing your experience, and we look forward to welcoming you back again in the future.
We worked a fair deal over email and text due to us
We worked a fair deal over email and text due to us living out of town. Drove up from Chattanooga l in a Saturday afternoon. Had some hiccups with the cleanup shop but the sales team and management smoothed everything out and we left our brand new Jeep that we absolutely love!
We worked a fair deal over email and text due to us
We worked a fair deal over email and text due to us living out of town. Drove up from Chattanooga l in a Saturday afternoon. Had some hiccups with the cleanup shop but the sales team and management smoothed everything out and we left our brand new Jeep that we absolutely love!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you sharing your experience, llandreth55! It’s great to hear the sales team and management worked with you to make the process smooth despite a few hiccups, and that you’re now enjoying your brand new Jeep. Thank you for making the trip, and we look forward to welcoming you back again in the future.
Service was quick and great.
Service was quick and great. Jenna kept me informed and updated. Big thank you for dipping my truck off for me!
Service was quick and great.
Service was quick and great. Jenna kept me informed and updated. Big thank you for dipping my truck off for me!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jenna and the team at West Knoxville Chrysler Dodge Jeep Ram are thrilled you had a quick and smooth service experience. We’re glad we could make the process convenient, and we look forward to seeing you and your truck again down the road.
Great experience overall !
Great experience overall !Staff was very friendly and knowledgeable . I know that I would shop there again.
Great experience overall !
Great experience overall !Staff was very friendly and knowledgeable . I know that I would shop there again.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It’s fantastic to hear that you had a great experience at West Knoxville Chrysler Dodge Jeep Ram. The team is glad their friendliness and knowledge made such a positive impression. We look forward to seeing you again down the road.
Great salesman who listened to what I wanted and helped
Great salesman who listened to what I wanted and helped me find it along with good management to help make the deal.
Great salesman who listened to what I wanted and helped
Great salesman who listened to what I wanted and helped me find it along with good management to help make the deal.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Camp, it is wonderful to hear that our team listened to your needs and helped you find the right vehicle. We are glad the process went smoothly with support from our management team, and we look forward to seeing you again for any future vehicle needs.
Ryan was easy to work with.
Ryan was easy to work with. No pressure. They had the truck ready for me to look at when I got there. Highly recommend them
Ryan was easy to work with.
Ryan was easy to work with. No pressure. They had the truck ready for me to look at when I got there. Highly recommend them
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cummingst, it’s wonderful to hear that Ryan made your experience easy and pressure-free! We’re glad everything was ready for you when you arrived and appreciate your recommendation.