Reviews
Excellent customer service from Adam Afzali !
Excellent customer service from Adam Afzali ! My sales associate to the store manager, Finance manager, Insurance. Purchase was a Lincoln Corsair delivered with a red bow and a 📸. Outstanding dealership. Highly recommended
Excellent customer service from Adam Afzali !
Excellent customer service from Adam Afzali ! My sales associate to the store manager, Finance manager, Insurance. Purchase was a Lincoln Corsair delivered with a red bow and a 📸. Outstanding dealership. Highly recommended
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Steven, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Watch for SCAMSSS!
Watch for SCAMSSS!!!! FRAUDELENT DEALS!!!! Don’t let yourself be fooled with what they tell you and read every single line extremely careful. I’m updating the review I had previously made to the dealer the day I bought my car because they are a total scam. I renewed my lease after being contacted by Víctor my sales person, everything seemed like a great deal until a couple of weeks after. The lease renewal was turning in my old Nautilius and I leased this years’. When I signed the papers right when I was about to leave the manager Louis Silva asked me if I had signed the papers turning in my old lease which I had not so he proceeded to give me a tablet to sign. The paper said something about a $5000 which I asked him if it was bill for me and he said I had to pay nothing to “them” but yet a couple of weeks after Lincoln sent me a bill of $5000 for the miles of the old lease and even the last month (mind you my lease was over on August and I got the new lease on July 19th). My frustration with them comes for the fact that not only did they ommit to give me all the details of what they were doing but even when I asked they lied to me my face. I have never felt so violated and disrespected in my life. I have spoken with one of the sales manager Richard Faustino and the main manager to try to get to some kind of understanding but once they have the deal signed you are just another number. I had been with Lincoln over 15 years and I was looking foward of many more years but they have lost a loyal costumer
Watch for SCAMSSS!
Watch for SCAMSSS!!!! FRAUDELENT DEALS!!!! Don’t let yourself be fooled with what they tell you and read every single line extremely careful. I’m updating the review I had previously made to the dealer the day I bought my car because they are a total scam. I renewed my lease after being contacted by Víctor my sales person, everything seemed like a great deal until a couple of weeks after. The lease renewal was turning in my old Nautilius and I leased this years’. When I signed the papers right when I was about to leave the manager Louis Silva asked me if I had signed the papers turning in my old lease which I had not so he proceeded to give me a tablet to sign. The paper said something about a $5000 which I asked him if it was bill for me and he said I had to pay nothing to “them” but yet a couple of weeks after Lincoln sent me a bill of $5000 for the miles of the old lease and even the last month (mind you my lease was over on August and I got the new lease on July 19th). My frustration with them comes for the fact that not only did they ommit to give me all the details of what they were doing but even when I asked they lied to me my face. I have never felt so violated and disrespected in my life. I have spoken with one of the sales manager Richard Faustino and the main manager to try to get to some kind of understanding but once they have the deal signed you are just another number. I had been with Lincoln over 15 years and I was looking foward of many more years but they have lost a loyal costumer
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we regret to hear that your experience with us was not a more positive one. We would like the chance to talk to you further so please do call us at (786) 857-5000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
I have called and I have tried to work things out but you guys refuse to take ownership of what you did.
Be careful when signing, Fraudulent deals, tell you
Be careful when signing, Fraudulent deals, tell you something different to what you sign. Dissatisfied
Be careful when signing, Fraudulent deals, tell you
Be careful when signing, Fraudulent deals, tell you something different to what you sign. Dissatisfied
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Chuchy, at our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about what exactly caused you to feel this way. Please give us a call at (786) 857-5000 and we will do our best to make this better. We hope to hear from you soon.
I have called and gone to your dealer on several occasions. Have spoken with sales managers and general managers and have not been helped. As I said before to the rest everyone should be careful on the deals they sign on this dealer. Louis Silva lied to my face after I asked him about a $5000 bill that he made me sign and after I asked what it was for he said I did not owe anything to the dealer but when I called after receiving a bill from Lincoln I was told that the bill was not for them. I signed the contract under coercion and misrepresentation so the contract should be void and null and your dealership has done fraud. Extremely dissatisfied with the services offered and after being a costumer for many decades this relationship has come to an end.
Es mi segundo carro con ellos nada q ver con el anterior
Es mi segundo carro con ellos nada q ver con el anterior mal carro todo le suena, la atención y la experiencia fatal , no resuelven nada, hablas con las personas encargadas y siempre dicen voy a averiguar a preguntar y nada . DECEPCIÓN TOTAL ESTÁ VEZ
Es mi segundo carro con ellos nada q ver con el anterior
Es mi segundo carro con ellos nada q ver con el anterior mal carro todo le suena, la atención y la experiencia fatal , no resuelven nada, hablas con las personas encargadas y siempre dicen voy a averiguar a preguntar y nada . DECEPCIÓN TOTAL ESTÁ VEZ
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
The car I bought A/C went out, and all the lights came
The car I bought A/C went out, and all the lights came on the dash. And the windows don't work except the driver's side.
The car I bought A/C went out, and all the lights came
The car I bought A/C went out, and all the lights came on the dash. And the windows don't work except the driver's side.
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- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
A had the pleasure to have the best customer service over
A had the pleasure to have the best customer service over there by shaggie(Leonel) I think so is the name of him yes!!!.. you guys!! should never let it go that worker!!… I hope he keep it level up there !
A had the pleasure to have the best customer service over
A had the pleasure to have the best customer service over there by shaggie(Leonel) I think so is the name of him yes!!!.. you guys!! should never let it go that worker!!… I hope he keep it level up there !
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I just got a 2019 Lincoln Navigator for over 40,000
I just got a 2019 Lincoln Navigator for over 40,000 dollars. Transmission went the next day .very sad, been in the shop for over 10 days, still don't have it back.
I just got a 2019 Lincoln Navigator for over 40,000
I just got a 2019 Lincoln Navigator for over 40,000 dollars. Transmission went the next day .very sad, been in the shop for over 10 days, still don't have it back.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret to hear that you had this experience with us. Please give us a call at (786) 857-5000 and we will do our best to make this better. We hope to hear from you soon.
Ad for car said it had Active Diver's Assistant package,
Ad for car said it had Active Diver's Assistant package, found out by calling on the car it did not have it...
Ad for car said it had Active Diver's Assistant package,
Ad for car said it had Active Diver's Assistant package, found out by calling on the car it did not have it...
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- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Do not buy from this dealership!
Do not buy from this dealership! They are the worst! I purchased a Lincoln Navigator from them. After I wired them the money and drove more than 600 miles to pick up the vehicle, they began a well rehearsed series of price increases and add-ons. I spent several hours with their sales folks, who continued to apologize the unethical behavior of their manager - the person "behind the curtain" that you will never get to meet. It was a 5 hour miserable experience. I honestly don't believe these guys ever intend to sell a vehicle for the advertised price. By the way, I was not the only unhappy potential customer in the dealership lobby. Everyone was visibly angry! They get one star because no stars is not an option.
Do not buy from this dealership!
Do not buy from this dealership! They are the worst! I purchased a Lincoln Navigator from them. After I wired them the money and drove more than 600 miles to pick up the vehicle, they began a well rehearsed series of price increases and add-ons. I spent several hours with their sales folks, who continued to apologize the unethical behavior of their manager - the person "behind the curtain" that you will never get to meet. It was a 5 hour miserable experience. I honestly don't believe these guys ever intend to sell a vehicle for the advertised price. By the way, I was not the only unhappy potential customer in the dealership lobby. Everyone was visibly angry! They get one star because no stars is not an option.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Bob, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (786) 857-5000 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Everything about this place was a red flag from when the
Everything about this place was a red flag from when the salesman said i couldn’t test drive it. After getting the car they don’t want to help fixing it even when i offered to pay. Stay away! Red flags are there
Everything about this place was a red flag from when the
Everything about this place was a red flag from when the salesman said i couldn’t test drive it. After getting the car they don’t want to help fixing it even when i offered to pay. Stay away! Red flags are there
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Lincoln of Cutler Bay (11373). We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (786) 857-5000 and we will do our best to make this better. We hope to hear from you soon.
No thank you I Came to you guys so many times. I called and Roberto stated he “did not care he got his sale”. I came there And you guys sold me a car and less than 2 hours later the check engine came on. We came to service Business day and service did not treat me like a customer. They told me sales said i did not have a warranty with them and pushed me and my car out. But you don’t need a warranty to get a belt changed ! I CAME 3 times less than a week to speak to Isadora and booked an “appointment” for her to say AGAIN they can’t service me. I asked many times how much was the belt? No one told me. Purposely sold me a bad car . DO NOT COME HERE ! And their General Manager (Kerry) knows what they are doing ! But I caught on to their SCAM! now 1 week after having the car The car went up in smoke ! They do not help !