Reviews
I thought that Reggie, the Service Advisor handled our
I thought that Reggie, the Service Advisor handled our transaction with speed and efficiency. He couldn't have been more caring, or sympathetic is helping solve our situation. Providing a vehicle to get us to a Doctors appointment was unbelievable. I thought I would need to rent a car. I am definitely moving my service over to Woodland Ford after this great experience.
I thought that Reggie, the Service Advisor handled our
I thought that Reggie, the Service Advisor handled our transaction with speed and efficiency. He couldn't have been more caring, or sympathetic is helping solve our situation. Providing a vehicle to get us to a Doctors appointment was unbelievable. I thought I would need to rent a car. I am definitely moving my service over to Woodland Ford after this great experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Outstanding Service,Valet service,The Ford profesional
Outstanding Service,Valet service,The Ford profesional team on it update on your services needs.Much appreciated.
Outstanding Service,Valet service,The Ford profesional
Outstanding Service,Valet service,The Ford profesional team on it update on your services needs.Much appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I purchased ford f150 and the Transmission is bad after
I purchased ford f150 and the Transmission is bad after driving the truck for 3 days and only 200 miles horrible experience plus there were scratches on the window as well as on the paint.
I purchased ford f150 and the Transmission is bad after
I purchased ford f150 and the Transmission is bad after driving the truck for 3 days and only 200 miles horrible experience plus there were scratches on the window as well as on the paint.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Gabriel, we are so disappointed to learn of this situation you have described. Please give us a call at (530) 662-2817 and we will do our best to make this better. We hope to hear from you soon.
Bunch of crooks.
Bunch of crooks. Reached out to lease a Bronco. After agreeing to a price with sales manager Adam Herren, he then refused to sell me the car without almost $2,000 worth of hidden up charges. Mind you. This is a new 2024 that has been sitting on his lot for almost 600 days. Adam, is probably the most stuck up, rude, and incompetent person in the automotive industry. Fueled by ego, he puts more effort into arguing with potential clients than he does actually selling a car. If you prefer money in your pocket, avoid this place like the plague.
Bunch of crooks.
Bunch of crooks. Reached out to lease a Bronco. After agreeing to a price with sales manager Adam Herren, he then refused to sell me the car without almost $2,000 worth of hidden up charges. Mind you. This is a new 2024 that has been sitting on his lot for almost 600 days. Adam, is probably the most stuck up, rude, and incompetent person in the automotive industry. Fueled by ego, he puts more effort into arguing with potential clients than he does actually selling a car. If you prefer money in your pocket, avoid this place like the plague.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Woodland Ford. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (530) 662-2817 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve, so we hope to speak with you soon.
Very helpful and no pressure.
Very helpful and no pressure. I am excited for my new car! Friendly staff that made the process easy. I would definitely recommend to a friend.
Very helpful and no pressure.
Very helpful and no pressure. I am excited for my new car! Friendly staff that made the process easy. I would definitely recommend to a friend.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Alicia, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you so much for being one of our valued guests and we look forward to your next visit!
We were searching for a Ford Transit van and found one
We were searching for a Ford Transit van and found one that looked promising on CarGurus, which was located at Woodland Ford. We dropped in to see the van and had a wonderful experience with salesperson Max (Maximillian). Absolutely no pressure - just information. We had a test drive, liked the van, and had quite a bit of subsequent text and telephone communication with Max - who was responsive, timely, accommodating and just excellent. Once we decided to move forward with the purchase we worked with Michael V. the Finance Manager (very professional) and again, super smooth and pleasant process - though it did take longer than we expected, so just plan accordingly. We were satisfied with the final price, we love the van, and we were impressed with the overall customer care and vibe of this dealership. We will need another vehicle in the relatively near future and we will definitely look for Max at Woodland Ford for our next purchase!
We were searching for a Ford Transit van and found one
We were searching for a Ford Transit van and found one that looked promising on CarGurus, which was located at Woodland Ford. We dropped in to see the van and had a wonderful experience with salesperson Max (Maximillian). Absolutely no pressure - just information. We had a test drive, liked the van, and had quite a bit of subsequent text and telephone communication with Max - who was responsive, timely, accommodating and just excellent. Once we decided to move forward with the purchase we worked with Michael V. the Finance Manager (very professional) and again, super smooth and pleasant process - though it did take longer than we expected, so just plan accordingly. We were satisfied with the final price, we love the van, and we were impressed with the overall customer care and vibe of this dealership. We will need another vehicle in the relatively near future and we will definitely look for Max at Woodland Ford for our next purchase!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Catherine, thank you so much for your positive comments about Woodland Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Buying a car is always painful.
Buying a car is always painful. They made the process easy, swift, and pleasant. The facilities were inviting. The sales reps were not closing in from all sides like zombies when I arrived at the dealership. Overall a good experience.
Buying a car is always painful.
Buying a car is always painful. They made the process easy, swift, and pleasant. The facilities were inviting. The sales reps were not closing in from all sides like zombies when I arrived at the dealership. Overall a good experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ralf, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Sales Personnel, Sales Mgr, Finance Mgr, all were very
Sales Personnel, Sales Mgr, Finance Mgr, all were very helpful, customer oriented, helpful, and very reasonable in their dealings. They worked with me, which I was very appreciative
Sales Personnel, Sales Mgr, Finance Mgr, all were very
Sales Personnel, Sales Mgr, Finance Mgr, all were very helpful, customer oriented, helpful, and very reasonable in their dealings. They worked with me, which I was very appreciative
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Gergory, thank you for leaving such a great review and high star rating. We hope you continue to choose Woodland Ford for all your vehicle needs! Take care!
I was looking to upgrade my Ram 1500 to a truck with more
I was looking to upgrade my Ram 1500 to a truck with more towing capacity but with good MPG as a daily driver as well. I had salesmen at several dealerships looking to find what I asked for. Woodland Ford was the best by far. Their efforts to find just the right truck for me and take my current truck in trade was far superior to the others.
I was looking to upgrade my Ram 1500 to a truck with more
I was looking to upgrade my Ram 1500 to a truck with more towing capacity but with good MPG as a daily driver as well. I had salesmen at several dealerships looking to find what I asked for. Woodland Ford was the best by far. Their efforts to find just the right truck for me and take my current truck in trade was far superior to the others.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michael, we are happy we could make your experience a positive one! Please let us know if you have any additional questions about services you received and thank you again for choosing Woodland Ford!
Purchased new tires and new brake pads.
Purchased new tires and new brake pads. Job was incomplete as parkig/emergency brake was not adjusted properly. Returned next day to get issue corrected. Was told it was within specifications or if I wanted to pay $360.00 parking brake would be adjusted to where it was before the service was performed. I was told the cost was due to having to dismantle the rear brakes to make adjustments. Folks I'm 66 years old but I knew it was a 5 minute job. It only takes removal of an inspection cap and adjusting the adjuster,simple and is done without removing the wheels. Was I misinformed for the sake of profit? Or was it incompetent technical knowedge? It doesn't matter my safety could be compromised if I needed to use emergency brake. I will be paying to get it properly adjusted at another dealer. Trust is broken no faith in Woodland Ford.
Purchased new tires and new brake pads.
Purchased new tires and new brake pads. Job was incomplete as parkig/emergency brake was not adjusted properly. Returned next day to get issue corrected. Was told it was within specifications or if I wanted to pay $360.00 parking brake would be adjusted to where it was before the service was performed. I was told the cost was due to having to dismantle the rear brakes to make adjustments. Folks I'm 66 years old but I knew it was a 5 minute job. It only takes removal of an inspection cap and adjusting the adjuster,simple and is done without removing the wheels. Was I misinformed for the sake of profit? Or was it incompetent technical knowedge? It doesn't matter my safety could be compromised if I needed to use emergency brake. I will be paying to get it properly adjusted at another dealer. Trust is broken no faith in Woodland Ford.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Carlos, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (530) 662-2817 and we will do our best to make this better. We hope to hear from you soon.