Reviews
Outstanding dealership in all aspects: service and sales!
Outstanding dealership in all aspects: service and sales!! Have been with Keyes Lexus for over 15 years!! Their treatment of people is unexcelled and that?s why we keep returning.
Outstanding dealership in all aspects: service and sales!
Outstanding dealership in all aspects: service and sales!! Have been with Keyes Lexus for over 15 years!! Their treatment of people is unexcelled and that?s why we keep returning.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
This was the second time that Anthony was my service
This was the second time that Anthony was my service advisor both times he was very helpful I would not mind him being my service advisor every time excellent customer service person!
This was the second time that Anthony was my service
This was the second time that Anthony was my service advisor both times he was very helpful I would not mind him being my service advisor every time excellent customer service person!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Xiao, we're happy you found our staff to be so supportive during your experience here at Keyes Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!
Bill is a pleasure to work with.
Bill is a pleasure to work with. He answered any questions I had, provided some recommendations, and made the service appointment a smooth experience. Thanks Bill!
Bill is a pleasure to work with.
Bill is a pleasure to work with. He answered any questions I had, provided some recommendations, and made the service appointment a smooth experience. Thanks Bill!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Joe, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Didn't buy a car, but we were treated so kindly by Tim
Didn't buy a car, but we were treated so kindly by Tim Greer. I'll be buying a car soon, and I'll definitely be buying it from him. Haven't been treated like this in years! Old school customer service
Didn't buy a car, but we were treated so kindly by Tim
Didn't buy a car, but we were treated so kindly by Tim Greer. I'll be buying a car soon, and I'll definitely be buying it from him. Haven't been treated like this in years! Old school customer service
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Keyes Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.
Brought it in, dropped it off?
Brought it in, dropped it off? they had a courtesy car for me?the software update took three hours and was ready and washed? absolutely no problem ?
Brought it in, dropped it off?
Brought it in, dropped it off? they had a courtesy car for me?the software update took three hours and was ready and washed? absolutely no problem ?
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
The guys at showtime were great.
The guys at showtime were great. They made the process seamless. They were professional, friendly and overall awesome. Definitely reach out to Mark and Paul if you need a car :)
The guys at showtime were great.
The guys at showtime were great. They made the process seamless. They were professional, friendly and overall awesome. Definitely reach out to Mark and Paul if you need a car :)
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Keye's Lexus is very well run, and they are very good to
Keye's Lexus is very well run, and they are very good to their customers. Keye's is a first-class organization. I have leased at least 4 cars in a row there.
Keye's Lexus is very well run, and they are very good to
Keye's Lexus is very well run, and they are very good to their customers. Keye's is a first-class organization. I have leased at least 4 cars in a row there.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Steven, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Bill always provides the best service since the first
Bill always provides the best service since the first time I took my car for service. Goes above and beyond. Has been my service advisor for 9 years.
Bill always provides the best service since the first
Bill always provides the best service since the first time I took my car for service. Goes above and beyond. Has been my service advisor for 9 years.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service!
Great service! Would recommend to anyone looking to buy or service a lexus. Great service! Would recommend to anyone looking to buy or service a lexus
Great service!
Great service! Would recommend to anyone looking to buy or service a lexus. Great service! Would recommend to anyone looking to buy or service a lexus
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Steven, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
The sales person was nice, but was not real patient.
The sales person was nice, but was not real patient. The sales manager would not except the price that autotrader was showing because that price was $2,000. cheaper than what they were trying to sell the vehicle to us for. I did file a complaint with autotrader because the sales manager said it was autotrader to blame. Then the sales manager was showing us all these add-ons that supposedly they did to the vehicle and wanted to charge $990. per add-on. so that took the vehicle price close to $3000 more than where we started. so in all, I would not recommend this dealer because the sales manager was not real helpful. so in general if you do go to this dealership, just "BUYER BEWARE" and have your guard up with them.
The sales person was nice, but was not real patient.
The sales person was nice, but was not real patient. The sales manager would not except the price that autotrader was showing because that price was $2,000. cheaper than what they were trying to sell the vehicle to us for. I did file a complaint with autotrader because the sales manager said it was autotrader to blame. Then the sales manager was showing us all these add-ons that supposedly they did to the vehicle and wanted to charge $990. per add-on. so that took the vehicle price close to $3000 more than where we started. so in all, I would not recommend this dealer because the sales manager was not real helpful. so in general if you do go to this dealership, just "BUYER BEWARE" and have your guard up with them.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Pete, we're disappointed to hear of the negative experience you had at our location. Please reach out to Ramin Hakakian our General Manager at ramin@keyeslexus.com or 818-574-5281 when you can so we can address this situation directly. Thank you and have a great day.