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Ramsey Subaru of Des Moines

(2,571 reviews)
2022 state dealer award
View 17 awards
2022 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(2,571 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ramsey Subaru of Des Moines from DealerRater.

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Good experience

I had a hallow bell ringing sound on the front end left side of my 2012 Rogue . Every time I hit a small bump it made that noise. So I dropped the car off and Jerry, service manager and his team were able to track down the problem and fix it. I'm a new customer of Ramsey Auto, good first impression Jeff S

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Tale of two Services

We have had good service to date. This time, though, we had an update and recall to the brains and the gas tank sensor. Since that update, our battery is draining, the car is hard starting and over the weekend, the engine was chugging and not shifting. It needed towed to the shop. We had contacted service earlier in the week about the battery and we were told the earliest it could be re-seen was next week. Not too cool. We couldn’t take it to Omaha this Fathers Day to see our son and daughter.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Amazing Service

Paul offers such an amazing experience, nothing is overlooked or rushed through the entire process. The staff at Ramsey is amazing and in combination with an overall excellent vehicle, will keep me coming back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Service could not have been better.

Cory Wolford professionally managed the process of a warranty-related repair on our 2016 MX-5 Miata. Could not have asked for a better experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent Experience

I had an excellent experience at Ramsey Subaru in buying our first Subaru. Our salesman, Mitch Williams, was awesome. He stayed in contact with us throughout the process, was very responsive and provided me with knowledgeable answers to my questions. I would highly recommend the Ramsey Subaru team! -Brady

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great service, great staff, great experience

The service staff were professional, courteous, prompt, and friendly. They got my Subaru in and out on the timeline they estimated and I couldn’t be happier. Thanks to the great staff for all they do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Felt very welcome

Everyone was very helpful with getting everything taken care of promptly and quickly. Matt was very easy to follow for instructions of how everything worked in the car. He provided me with a lot of additional information to questions that I had as well. I hope to continue to have great service as I own my outback.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We intended to purchase a Subaru Crosstrek

We arrived without an appointment, were welcomed at the door, given a test drive, we explained what we wanted. Matt said they would check to see if our requested model, color, etc. was available while we were test driving the demonstrator. Several minutes later we returned to see "our car front and center." While we did the paper work with Pat, our accessories (top carrier) were installed. Prompt efficient service without pressure, as you would hope in a sales/service team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Experience

I purchased a new 2019 Subaru Impreza from Brandon Williams and had a great experience. He was knowledgeable, patient, and easy to talk to. The entire process was laid back and effortless. I feel stressed when dealing with dealerships, but did not feel that way during this experience. Would highly recommend Brandon to both friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Top notch

Our trip to Ramsey was very positive. Salesman was knowledgeable and very personable. The process went smoothly, no pressure and completely quickly. Finance was fast as well, he too was very knowledgeable, flexible when asked to show us other warranty options and very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.