Reviews
Prompt, professional service.
Prompt, professional service. Customer service…Jeff…is amazing. Waiting area is very nice and service via uber is a nice touch.
Prompt, professional service.
Prompt, professional service. Customer service…Jeff…is amazing. Waiting area is very nice and service via uber is a nice touch.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This is my third car from MINI of Sterling.
This is my third car from MINI of Sterling. They always make the process so quick and easy. Berkley was the absolute best!!
This is my third car from MINI of Sterling.
This is my third car from MINI of Sterling. They always make the process so quick and easy. Berkley was the absolute best!!
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeff is awesome.
Jeff is awesome. I had/have no hesitancy or anxiousness when I need service on my Mini! I know that Jeff will manage my service experience expertly, communicating with me directly and clearly and advocating for my best interests! I live in DC. Sterling Mini is quite some distance away and there are two or more Mini service dealerships closer to me. However, because of Jeff’s and his service team’s excellent service and support, I can’t imagine not being taken care of by him. Jeff’s the best!
Jeff is awesome.
Jeff is awesome. I had/have no hesitancy or anxiousness when I need service on my Mini! I know that Jeff will manage my service experience expertly, communicating with me directly and clearly and advocating for my best interests! I live in DC. Sterling Mini is quite some distance away and there are two or more Mini service dealerships closer to me. However, because of Jeff’s and his service team’s excellent service and support, I can’t imagine not being taken care of by him. Jeff’s the best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Carl, for sharing your review of Jeff! It means so much that you are willing to make the journey to MINI of Sterling for his exceptional support. We’ll be sure to pass along your kind words!
Service department diagnosed why my car was making a
Service department diagnosed why my car was making a clunking sound and shaking when I start my car.
Service department diagnosed why my car was making a
Service department diagnosed why my car was making a clunking sound and shaking when I start my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the 5-star review! We're here if there's anything you need down the road at MINI of Sterling!
Super friendly, great listeners and take great care of
Super friendly, great listeners and take great care of their customers! So happy doing business with their sales team
Super friendly, great listeners and take great care of
Super friendly, great listeners and take great care of their customers! So happy doing business with their sales team
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review. We're thankful to have you as a customer of Mini of Sterling and we look forward to working with you again down the road! Safe travels!
The help, advice & professionalism of Jeff & the team is
The help, advice & professionalism of Jeff & the team is fantastic. There is a genuine care for the customer and their vehicle.
The help, advice & professionalism of Jeff & the team is
The help, advice & professionalism of Jeff & the team is fantastic. There is a genuine care for the customer and their vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kerry, we are so grateful for your feedback! Thank you for sharing your experience with Jeff and our team at MINI of Sterling!
Great experience from beginning to end.
Great experience from beginning to end. Servivce center was transparent about the wait and provided summary video of the inspection and service recommendations.
Great experience from beginning to end.
Great experience from beginning to end. Servivce center was transparent about the wait and provided summary video of the inspection and service recommendations.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re pleased to hear you enjoyed our transparent and thorough service at MINI of Sterling. We appreciate your feedback and hope to see you again!
Bought our Mini here.
Bought our Mini here. We bought in 2013. This is the first time we’ve ever continued getting a car serviced at the dealer after the warranty ran out. Why? because their courteous and the repairs happened without any “surprises “!
Bought our Mini here.
Bought our Mini here. We bought in 2013. This is the first time we’ve ever continued getting a car serviced at the dealer after the warranty ran out. Why? because their courteous and the repairs happened without any “surprises “!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Curtis, we are thrilled to hear that you are still a part of the MINI of Sterling family after all these years! Thank you for sharing your experience and for trusting our team with your business. See you next time!
I would have given a 5 if the loaner car section had done
I would have given a 5 if the loaner car section had done a better job. Got a dirty car with crumps and gum wrapper in it. Just gave me the key and I had to figure out the car which was very different of mine. Got stopped by police because no front license plate. Loaner car should be to VA regulation standards.
I would have given a 5 if the loaner car section had done
I would have given a 5 if the loaner car section had done a better job. Got a dirty car with crumps and gum wrapper in it. Just gave me the key and I had to figure out the car which was very different of mine. Got stopped by police because no front license plate. Loaner car should be to VA regulation standards.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to our attention. We’re sorry for the inconvenience with the loaner and will discuss your feedback with our team. Please feel free to reach out to our management team if you'd like to discuss this further!
Angel Yanes took care if all of our questions.
Angel Yanes took care if all of our questions. The process was smooth and worked without flaws.
Angel Yanes took care if all of our questions.
Angel Yanes took care if all of our questions. The process was smooth and worked without flaws.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your glowing review of Angel Yanes! We hope to see you again at MINI of Sterling. Safe travels!