Brandon Mitsubishi

I took my 2017 Mitsubishi Mirage here after getting into a accident. My front bumper had damage. After meeting with Mitsubishi Service Manager he said he could fix it. I am not from thos area and have always had my car serviced at my local Mitsubishi dealer in NJ/PA. The bumper was on backorder. And it took a month for the bumper to get to the dealership. Every few days I would call for an update. Every time I called I could never get ahold of the Mitsubishi Service Manager. I would drive out to check on my car the 1st week to get something from my car and my car was left unlocked with the key inside the cupholder. Red flag number one. The next time I came to check in the car, its not ready. The 3rd time I came to check on the car, was told it was not ready. 4th time I physically came to check on the car the Mitsubishi Service manager was not in the office and no one could give me an update. Because of a lack of communication with Mitsubishi service manager the time I had on my rental expired and I had to pay 4 days of the regular rate out of pocket, not to mention my car was still not ready. I got ahold of the Mitsubishi service manager and explained this to him and he said that I could return the rental and he would have a loaner vehicle that I could use from the dealership. After returning my rental , I took a Lyft ride over to the dealership only to find out the loaner vehicle was totalled in a accident and there was no car for me to use. After talking with the Mitsubishi service manager, he arranged for a rental car from Hertz only to find out the local branch was now closed. After discovering this info the only open branch was at TPA Airport. The Mitsubishi service manager drove me over to the airport rental car area, dropped me off and left to go home. After getting to the rental counter at Hertz the manager told me that they do not honor these time if arrangements and that the reservation is only for the branch listed. In tears af this point, rented a car to get me through the weekend and promptly called the Mitsubishi service manager. All in all this was the absolute worst experience with any dealership I have had in my life. I would not wish what I went through on my worst enemy. Not to mention when my car was "ready" the bumper had not been painted and my two fog lights were missing. I was promised that my car was ready to go, I told the service e manager I needed my car , as I could not afford another rental. When I went to drive my car off the lot ,my gas tank was empty. At that point , I parked my car and demanded the service manager have my gas tank filled up as when it was sent into the dealer it was at half a tank. I left that day in tears and would never go back....EVER

I bought my 2016 Outlander, band new from Tampa Mitsubishi.Tampa Mitsubishi suddenly went out of business and left me hanging. Kenneth, service Manager at Brandon Mitsubishi really went out of his way to help getting my vehicle set up for all.future maintenance needs. Knew me by name, and really took the time to let me know current maintenance needed as well as what to expect on my next required maintenance visit. Gives me time to plan and set aside the proper funding, for that work.