Gilroy Chrysler Dodge Jeep Ram

Took my car in for required recalls and the radio was broken in the process. They told me they would replace free of charge but needed authorization and then have not followed through despite multiple requests for updates.

Outstanding customer service. From the time I arrived and the service performed I was kept informed throughout the whole process.

The service is always they treat me with respect and honesty about my vehicle love it 😊

They wasted my time trying to up-sell me on a bunch of junk add-ons. When I arrived to buy the car, they'd added these back into the sale and I had to argue to have them removed again. After the sale, they contacted me and wanted me to sign backdated pre-sale discloses. When contactedn then for basic warranty info, I was given incorrect info, then told the info wasn't available (with an attitude), before finally getting what I needed. They talk a good game but their behavior speaks for itself.

The worst dealership in all the South Bay and surrounding areas. If there where a way to give a -5 stars, trust me i would. The staff is terrible, always giving the run around and never anything straight forward

Dishonest and only after making money! The sales guy, Anthony, intentionally tried to hide fees for stuff I did not ask for or want. When I had them remove it, he and the manager snuck in charges for something else and did not discuss any of this with me. Sold me a vehicle with an almost dead auxiliary battery, shocks that were shot, and let me drive off after 8pm with a quarter of a tank of gas...knowing that I drove 2 hours to get there! Do not buy from these people! Awful customer service and not trustworthy.

Service was great. Hassle free and friendly staff. Left my car for service and it was handled promptly

Made appt. For recall T79. Confirmed needed to replace shift interlock. Part needed to be ordered. Never got call back or message about part status. Been many weeks waiting for approval. To fix recall. Poor service

Last night my friend purchased a used Jeep Wranger from Gilroy Chrysler Jeep Ram. The whole experience was sub-par to say the least. We experienced lies, deceit and total disrespect for the customer. We drove 2 hours to get this Jeep after months of searching, which the sale team took advantage of. They asked her to sign a BOM but lied about the itemization (LoJack) on the BOM as not part of the sale. They scammed her into a product by spraying it in the Jeep without her knowledge, then said she needed to pay $1600 for product. When we arrived, met with the salesperson Anthony and proceeded with the test drive. The questionable actions on the salesperson’s morales began when he presented the bill of materials (BOM) to my friend. They included an accessory, LoJack, to the Jeep and charged my friend for the device. We explained we didn’t ask for LoJack and requested they remove the device. The cost of the device is $1,600, which they should have removed from the BOM. The sales staff eventually admitted that they removed the device from the vehicle. The salesperson took the BOM, and didn’t return to us for up to 90 minutes. We asked for the BOM back 4 times and were ignored by the sales staff. Long story short, when we were with finance person he pulled out 2 invoices for 2 different services that my friend didn’t authorize. One was for several hundred dollars, supposedly stamping the VIN number on all the removable parts of the jeep. The second was for over $1,500 for spraying the inside of the jeep with a stain guard, again she wasn’t told nor asked if she wanted it. The sales manager basically said it was the salesperson’s fault and didn’t take any responsibility and said he couldn’t change the invoice because the service was complete. They charged her $1600, the cost of the LoJack, instead of modifying the invoice to reflect the price of spray, $1500. They refused to drop the charge, blaming the sales person as being new. So, Gilroy Chrysler Jeep Ram will deceive the customer, lie to them and then steal your money for items you never asked for. To add insult to injury, gave her the Jeep with no gas. Make it right. Cut the check for cost of the stain guard and give it back to the customer. DO NOT BUY FROM GILROY CHRYSLER JEEP RAM.

easy to work with, automatic updates were nice. Carlos was professional and helpful. would recommend